About M&D
For the past
80+
years,
M&D
has led the aftermarket in remanufacturing innovation to address technological advancements and changing customer needs. In the past few decades, we have expanded beyond our remanufacturing roots to develop close (and sometimes exclusive) partnerships with the world’s leading OEMs and manufacturers.
Those partnerships with key suppliers like Bosch, Garrett, Federal Mogul, Cummins, Stanadyne, Holset, BorgWarner, Delphi, Yanmar, Mitsubishi, Denso and others have been critical in honing our remanufacturing capabilities and expanding our parts offering to include new, no core options in fuel injectors and fuel pumps, diesel engine cylinder heads, blocks, crankshafts and connecting rods.
M&D
also stocks a complete assortment of turbos (new and remanufactured), inframe overhaul kits, filtration and aftertreatment parts including DPFs, DOCs, EGRs, sensors and other engine parts.
Our strong remanufacturing roots combined with our 41 branch locations, a nationwide outside sales team of 25 and our close OEM & Manufacturer partnerships make us unique in the industry – no one understands diesel engine failure analysis and parts better than
M&D . WE FUEL UPTIME.
Position Summary The Inside Sales Representative assists customers through Counter Sales, Phone Calls, and Email. This position requires an enthusiastic desire to consistently provide top‑note customer service.
Responsibilities
Interact with walk‑in customers at the front counter
Assist customers in selecting required parts and recommend associated products and services
Receive and process orders via the counter, phone, and email
Inform customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer
Answer questions from customers or individuals on how a product operates or direct them to the person that can assist them
Assist with any customer service issues that may arise
Responsible for both Incoming/Outbound Sales Calls
Achieve assigned performance goals and objectives as set by management to grow parts business
Develop new leads by utilizing all available resources, including referrals, web, and other electronic media
Maximize current customer potential by using all available resources, including but not limited to CRM contact and data mining tools, purchase analysis to determine growth opportunities, regular contact with owners and key decision makers, developing and leveraging relationships, maintaining current knowledge of new product and market developments
Document all relevant account activity in the CRM tool or other appropriate areas
Perform other duties as assigned by supervisor
Requirements
Inside Sales Experience Preferred.
Diesel engine parts experience required.
High School Diploma (or GED or High School Equivalence Certificate).
Bilingual a plus - Spanish and English.
Strong written and verbal communication skills.
Experience with Salesforce a plus.
Successful completion of pre‑employment background and drug screening.
Fosters good coworker citizenship and contributes to a positive work environment.
Benefits At M&D, we’re proud to offer a Total Rewards package designed to support you both personally and professionally. Our benefits include comprehensive insurance coverage, a competitive 401(k) with company match, paid vacation and holidays, Illinois paid leave, and a profit‑sharing program—giving you the opportunity to share in our success while building your own long‑term financial security.
Pay Range $21 - $25 per hour, depending upon experience + ISR Commission Plan
Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
Prolonged periods of sitting at a desk
Prolonged periods of working on a computer
Prolonged periods of standing
Ability to repeat motions
Ability to reach at, above, or below shoulder level
Ability to bend, kneel, and climb
Ability to lift and carry to 50 lbs.
Office environment
Note This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job‑related instructions and to perform any other job‑related duties requested by any person authorized to give instructions or assignments.
Equal Employment Opportunity M&D provides equal employment opportunity to all qualified applicants and employees without regard to race, color, sex, religion, national origin, age, sexual orientation, gender identity, marital status, familial status, disability, military status, and genetic information.
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80+
years,
M&D
has led the aftermarket in remanufacturing innovation to address technological advancements and changing customer needs. In the past few decades, we have expanded beyond our remanufacturing roots to develop close (and sometimes exclusive) partnerships with the world’s leading OEMs and manufacturers.
Those partnerships with key suppliers like Bosch, Garrett, Federal Mogul, Cummins, Stanadyne, Holset, BorgWarner, Delphi, Yanmar, Mitsubishi, Denso and others have been critical in honing our remanufacturing capabilities and expanding our parts offering to include new, no core options in fuel injectors and fuel pumps, diesel engine cylinder heads, blocks, crankshafts and connecting rods.
M&D
also stocks a complete assortment of turbos (new and remanufactured), inframe overhaul kits, filtration and aftertreatment parts including DPFs, DOCs, EGRs, sensors and other engine parts.
Our strong remanufacturing roots combined with our 41 branch locations, a nationwide outside sales team of 25 and our close OEM & Manufacturer partnerships make us unique in the industry – no one understands diesel engine failure analysis and parts better than
M&D . WE FUEL UPTIME.
Position Summary The Inside Sales Representative assists customers through Counter Sales, Phone Calls, and Email. This position requires an enthusiastic desire to consistently provide top‑note customer service.
Responsibilities
Interact with walk‑in customers at the front counter
Assist customers in selecting required parts and recommend associated products and services
Receive and process orders via the counter, phone, and email
Inform customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer
Answer questions from customers or individuals on how a product operates or direct them to the person that can assist them
Assist with any customer service issues that may arise
Responsible for both Incoming/Outbound Sales Calls
Achieve assigned performance goals and objectives as set by management to grow parts business
Develop new leads by utilizing all available resources, including referrals, web, and other electronic media
Maximize current customer potential by using all available resources, including but not limited to CRM contact and data mining tools, purchase analysis to determine growth opportunities, regular contact with owners and key decision makers, developing and leveraging relationships, maintaining current knowledge of new product and market developments
Document all relevant account activity in the CRM tool or other appropriate areas
Perform other duties as assigned by supervisor
Requirements
Inside Sales Experience Preferred.
Diesel engine parts experience required.
High School Diploma (or GED or High School Equivalence Certificate).
Bilingual a plus - Spanish and English.
Strong written and verbal communication skills.
Experience with Salesforce a plus.
Successful completion of pre‑employment background and drug screening.
Fosters good coworker citizenship and contributes to a positive work environment.
Benefits At M&D, we’re proud to offer a Total Rewards package designed to support you both personally and professionally. Our benefits include comprehensive insurance coverage, a competitive 401(k) with company match, paid vacation and holidays, Illinois paid leave, and a profit‑sharing program—giving you the opportunity to share in our success while building your own long‑term financial security.
Pay Range $21 - $25 per hour, depending upon experience + ISR Commission Plan
Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
Prolonged periods of sitting at a desk
Prolonged periods of working on a computer
Prolonged periods of standing
Ability to repeat motions
Ability to reach at, above, or below shoulder level
Ability to bend, kneel, and climb
Ability to lift and carry to 50 lbs.
Office environment
Note This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job‑related instructions and to perform any other job‑related duties requested by any person authorized to give instructions or assignments.
Equal Employment Opportunity M&D provides equal employment opportunity to all qualified applicants and employees without regard to race, color, sex, religion, national origin, age, sexual orientation, gender identity, marital status, familial status, disability, military status, and genetic information.
#J-18808-Ljbffr