After Sales Service Specialist
Approach People Recruitment, Staten Island, New York, United States
Location
Remote, The Netherlands OR Belgium Job Purpose
As a Service Engineer, you will act as the key link between the manufacturer and dealers, ensuring high‑quality service and technical support. You will coordinate service training, assist in troubleshooting, and support warranty processing. Your role involves frequent visits to dealers and customers, collaboration with service technicians, and close cooperation with international teams. The position requires regular travel within the Benelux region (The Netherlands, Belgium, and Luxembourg), and occasionally to other locations such as Poland or China. Key Responsibilities
1. Technical Troubleshooting & Repairs
Perform diagnostics, repairs, and preventive maintenance on construction and industrial equipment (e.g., excavators, loaders, telehandlers, forklifts, bulldozers, motor graders, skid steer loaders, rollers). Troubleshoot mechanical, hydraulic, electrical, and electronic system issues using manufacturer diagnostic tools and software. Provide on‑site or remote technical support to minimize equipment downtime. Apply software or firmware updates as required. 2. Field Service & Customer Support
Conduct scheduled service visits, inspections, and emergency repairs at customer sites. Advise customers on proper equipment operation, maintenance schedules, and spare parts management. Document service reports, including root‑cause analyses and corrective actions. 3. Warranty & Spare Parts Coordination
Validate warranty claims and liaise with manufacturers for approvals. Recommend appropriate spare parts and assist in parts ordering and logistics. Report quality issues in internal systems for continuous improvement. 4. Training & Knowledge Transfer
Train customers and operators in safe equipment operation and basic troubleshooting. Stay up‑to‑date with new product technologies, service manuals, and procedures. Support new product launches, testing, and customer demonstrations. 5. Compliance & Safety
Adhere to manufacturer guidelines and local safety regulations during maintenance and repairs. Requirements
Fluent in English and Dutch (French a plus) Minimum 5 years of relevant experience in the construction or industrial machinery industry. Degree or equivalent experience in Engineering, Construction Machinery, or a related field. Strong teamwork and collaboration skills. Customer‑focused with the ability to respond quickly to service needs. How to Apply
If you are interested please send your CV to meike@approachpeople.com
#J-18808-Ljbffr
Remote, The Netherlands OR Belgium Job Purpose
As a Service Engineer, you will act as the key link between the manufacturer and dealers, ensuring high‑quality service and technical support. You will coordinate service training, assist in troubleshooting, and support warranty processing. Your role involves frequent visits to dealers and customers, collaboration with service technicians, and close cooperation with international teams. The position requires regular travel within the Benelux region (The Netherlands, Belgium, and Luxembourg), and occasionally to other locations such as Poland or China. Key Responsibilities
1. Technical Troubleshooting & Repairs
Perform diagnostics, repairs, and preventive maintenance on construction and industrial equipment (e.g., excavators, loaders, telehandlers, forklifts, bulldozers, motor graders, skid steer loaders, rollers). Troubleshoot mechanical, hydraulic, electrical, and electronic system issues using manufacturer diagnostic tools and software. Provide on‑site or remote technical support to minimize equipment downtime. Apply software or firmware updates as required. 2. Field Service & Customer Support
Conduct scheduled service visits, inspections, and emergency repairs at customer sites. Advise customers on proper equipment operation, maintenance schedules, and spare parts management. Document service reports, including root‑cause analyses and corrective actions. 3. Warranty & Spare Parts Coordination
Validate warranty claims and liaise with manufacturers for approvals. Recommend appropriate spare parts and assist in parts ordering and logistics. Report quality issues in internal systems for continuous improvement. 4. Training & Knowledge Transfer
Train customers and operators in safe equipment operation and basic troubleshooting. Stay up‑to‑date with new product technologies, service manuals, and procedures. Support new product launches, testing, and customer demonstrations. 5. Compliance & Safety
Adhere to manufacturer guidelines and local safety regulations during maintenance and repairs. Requirements
Fluent in English and Dutch (French a plus) Minimum 5 years of relevant experience in the construction or industrial machinery industry. Degree or equivalent experience in Engineering, Construction Machinery, or a related field. Strong teamwork and collaboration skills. Customer‑focused with the ability to respond quickly to service needs. How to Apply
If you are interested please send your CV to meike@approachpeople.com
#J-18808-Ljbffr