Job Summary
Day to day oversight of Account Managers and Specialists
Essential Job Functions
Oversee Intermodal Account Managers and Specialists
Meet or exceed monthly metric goals as set by AVP and VP
Maintain customer relationships and participate in high level customer meetings
Oversee assigned account P&L reporting
Interact with customer and Sales to identify growth opportunities
Lead discussions for assigned accounts during the Elite and Service Sensitive meetings
Drive service enhancement by working with operational management and our rail partners
Collaborate with Customer Solutions to ensure accurate and complete on-boarding of new clients and lanes
Ensure Account Management team is communicating to our customers proactively, professionally and strategically
Other special projects and duties as assigned
Minimum Qualifications
Bachelor’s degree is preferred but not required
Five or more years of operations and management experience, preferably in the intermodal sector, is preferred but not required
Excellent oral communication, written communication and organizational skills, attention to detail, as well as proven analytical ability
Must possess leadership skills and have the ability to communicate effectively with all levels of personnel, customers and vendors
Basic knowledge of accounting procedures preferred but not required
Proficiency with MS Office softwareAbility to manage employees and assist in their progression
Occasional travel will be required
Benefits We offer a comprehensive benefits plan including:
Medical
Dental
Vision
Flexible Spending Account (FSA)
Employee Assistance Program (EAP)
Life & AD&D Insurance
Disability
Paid Time Off
Paid Holidays
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Essential Job Functions
Oversee Intermodal Account Managers and Specialists
Meet or exceed monthly metric goals as set by AVP and VP
Maintain customer relationships and participate in high level customer meetings
Oversee assigned account P&L reporting
Interact with customer and Sales to identify growth opportunities
Lead discussions for assigned accounts during the Elite and Service Sensitive meetings
Drive service enhancement by working with operational management and our rail partners
Collaborate with Customer Solutions to ensure accurate and complete on-boarding of new clients and lanes
Ensure Account Management team is communicating to our customers proactively, professionally and strategically
Other special projects and duties as assigned
Minimum Qualifications
Bachelor’s degree is preferred but not required
Five or more years of operations and management experience, preferably in the intermodal sector, is preferred but not required
Excellent oral communication, written communication and organizational skills, attention to detail, as well as proven analytical ability
Must possess leadership skills and have the ability to communicate effectively with all levels of personnel, customers and vendors
Basic knowledge of accounting procedures preferred but not required
Proficiency with MS Office softwareAbility to manage employees and assist in their progression
Occasional travel will be required
Benefits We offer a comprehensive benefits plan including:
Medical
Dental
Vision
Flexible Spending Account (FSA)
Employee Assistance Program (EAP)
Life & AD&D Insurance
Disability
Paid Time Off
Paid Holidays
#J-18808-Ljbffr