Join Nor1 as an Engagement Specialist!
Nor1 is a leading provider of Upsell Software solutions for hotels, offering both Front Desk and pre-arrival options. In this role, you will develop strong relationships with property contacts and support the implementation process of our innovative products.
Key Responsibilities:
Configure properties in our system using collected information, ensuring adherence to standard operating procedures while achieving excellent implementation quality.
Consult with customers on effective inventory utilization to boost revenue.
Conduct training calls and on-site sessions on our products and systems.
Oversee the implementation timeline and ensure timely launches.
Collaborate across teams, including Sales, Operations, and Technology.
Communicate professionally and promptly with hotel clients via phone and email.
Analyze properties to recommend pricing strategies aimed at maximizing room revenue.
Travel to properties as needed (if permitted).
Qualifications: A positive attitude with a commitment to continuous learning and growth.
Exceptional customer service and communication skills, both verbal and written.
Strong proficiency in Microsoft Excel, PowerPoint, and Word.
Ability to recommend tailored upsell strategies based on each property's unique needs.
Capable of meeting tight deadlines and managing time effectively.
Detail-oriented and able to collaborate well with cross-functional teams.
Strong public speaking and presentation abilities are essential.
Fluent in English.
Required Experience: Bachelor's degree in Hospitality, Business Administration, or a related field preferred.
A minimum of three years of front office operations experience, ideally in a large hotel.
Familiarity with hospitality property management systems (PMS) and guest loyalty programs.
Understanding of room inventory systems is a plus.
Knowledge of Revenue/Yield Management techniques is advantageous.
Project management and organizational skills.
Strong analytical abilities and flexibility to adapt in a dynamic environment.
Preferred Qualifications: Proficiency in additional languages is a plus.
Experience with Opera is beneficial.
Background in inside front office or hotel operations preferred.
Compensation: The hiring range is $21.15 to $42.88 per hour, equating to $44,000 to $89,200 annually, with eligibility for equity. Our benefits package includes comprehensive medical, dental, and vision insurance, a 401(k) plan with company match, paid vacation and sick leave, employee stock purchase plan, and much more! Note:
This position may require complying with specific health mandates for customer-facing roles. The role is based in the US, with a preference for candidates in Chicago.
Consult with customers on effective inventory utilization to boost revenue.
Conduct training calls and on-site sessions on our products and systems.
Oversee the implementation timeline and ensure timely launches.
Collaborate across teams, including Sales, Operations, and Technology.
Communicate professionally and promptly with hotel clients via phone and email.
Analyze properties to recommend pricing strategies aimed at maximizing room revenue.
Travel to properties as needed (if permitted).
Qualifications: A positive attitude with a commitment to continuous learning and growth.
Exceptional customer service and communication skills, both verbal and written.
Strong proficiency in Microsoft Excel, PowerPoint, and Word.
Ability to recommend tailored upsell strategies based on each property's unique needs.
Capable of meeting tight deadlines and managing time effectively.
Detail-oriented and able to collaborate well with cross-functional teams.
Strong public speaking and presentation abilities are essential.
Fluent in English.
Required Experience: Bachelor's degree in Hospitality, Business Administration, or a related field preferred.
A minimum of three years of front office operations experience, ideally in a large hotel.
Familiarity with hospitality property management systems (PMS) and guest loyalty programs.
Understanding of room inventory systems is a plus.
Knowledge of Revenue/Yield Management techniques is advantageous.
Project management and organizational skills.
Strong analytical abilities and flexibility to adapt in a dynamic environment.
Preferred Qualifications: Proficiency in additional languages is a plus.
Experience with Opera is beneficial.
Background in inside front office or hotel operations preferred.
Compensation: The hiring range is $21.15 to $42.88 per hour, equating to $44,000 to $89,200 annually, with eligibility for equity. Our benefits package includes comprehensive medical, dental, and vision insurance, a 401(k) plan with company match, paid vacation and sick leave, employee stock purchase plan, and much more! Note:
This position may require complying with specific health mandates for customer-facing roles. The role is based in the US, with a preference for candidates in Chicago.