• High School Diploma (we must have a copy on file)
• Minimum of 1 year of recent experience in a collections call center environment
• Experience with a multi-line phone system (e.g., LiveVox, Noble, Avaya, Genesys etc.)
Nice to Have Skills & Experience
Plusses:
• Previous Experience in collections, credit or a related field is HIGHLY preferred
• Proficiency in using a large-scale customer database or CRM (e.g., Salesforce, Oracle, SAP, Columbia Ultimate, etc.) preferred
Job Description
Insight Global is seeking a detail-oriented Collector to join a firm focusing on collections of court fees and fines along with other portfolio types. The Collector is a crucial part of their team, tasked with managing a designated portfolio of accounts to recover outstanding balances. This role goes beyond simply making calls; it requires a blend of excellent communication, problem-solving, and negotiation skills. A Collector is expected to receive/ place 100- 150 calls per day. Majority of calls will be on an outbound dialer with a switch to inbound calls for the other part of the day. Attendance is a major priority for this team and impeccable attendance is expected.
DAY SHIFT: 8AM- 5PM M-F (ONE SATURDAY A MONTH from 8AM-12PM)
NIGHT SHIFT: 12PM-9PM M-R, Friday from 8AM-5PM (NO SATURDAYS)
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