Senior Community Engagement Analyst
City of Raleigh Municipal Government, Raleigh, North Carolina, United States, 27601
Senior Community Engagement Analyst
position exists to help the Raleigh Fire Department perform various tasks designed to produce, promote, manage, implement, and coordinate communication, public relations, marketing, social media outreach, and recruitment activities.
Under the general direction of the Professional Development Chief:
Plan, develop, coordinate, and administer the city-wide community engagement programs for the Raleigh Fire Department
Implement and assess strategic goals and objectives to reach optimum results in the media and the community
Develop content for the Department's digital media platforms, websites, social media, and media releases, and assist in the maintenance, design, and operations of these platforms
The Fire Department Senior Community Engagement Analyst is a non-sworn position within the Raleigh Fire Department, reporting to the Professional Development Chief.
Work Hours This position is expected to work Monday - Friday, 8 hours daily. The incumbent may be required to work evenings, nights and weekends as needed. The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.
Community Engagement
Develops, implements, and maintains city-wide community engagement plans and programs to increase public awareness and educational programs using various creative promotional and marketing techniques
Develops and maintains effective working relationships with the media, public, community groups, and other agencies through cooperative and timely communications about public issues related to fire and emergency services
Designs, oversees, and implements community-based outreach and engagement efforts involving coordination of multiple divisions, outside agencies, and community groups
Compiles and analyzes data to assess costs, operational feasibility, and other aspects of the Department's community engagement programs
Recruitment
Plans and implements an overall recruitment program to source, educate and hire candidates for the Raleigh Fire Department
Coordinates student internships for the Raleigh Fire Department to expose youth to potential careers
Coordinates the Raleigh Fire Department’s recruitment and retention team to attract, hire, and retain highly qualified candidates from a wide range of backgrounds and experiences.
Communications
Develops, directs, and implements procedures, standards, and guidelines for collecting, reviewing, and presenting information to the public and the media
Coordinates and manages media and community projects, activities, and events
Develops content for the Department's digital media platforms, social media, and media releases and assists in the maintenance, design, and operations of these platforms
Develops and maintains professional relationships with representatives from local media outlets
Education and Experience Bachelor's Degree in Public Policy, Sociology, Business Administration, Communications, or related field; 3 to 5 years' experience in communications, marketing, advertising, program management, policy work, or a related field.
OR
Any equivalent combination of training and/or experience that provides the required knowledge, skills and abilities may be substituted.
Licenses and Certifications
Valid North Carolina Class C Driver's License with a satisfactory driving record, or the ability to obtain within 60 days of hire.
Preferred Qualifications
NIMS Certifications
ICS 100
ICS 200
ICS 700
ICS 800
Knowledge of
Principles, practices, and current trends in public relations administration
Principles and techniques of effective public communications, public relations, and community outreach
Program planning and evaluation
Strategic planning and implementation
Modern office principles, practices, standards, and applications related to the work
Recruitment outreach strategies and workforce education initiatives.
Community organizations and partnership dynamics
Principles and practices of supervision and leadership
Ability to
Communicate effectively both orally and in writing
Make sound decisions and recommendations
Apply analytical problem-solving techniques
Demonstrate interpersonal sensitivity and political astuteness
Provide leadership and coordinate individuals, projects, and programs effectively
Organize and prioritize work and meet critical deadlines
Effectively speak before and facilitate discussions with large and small diverse groups, including media
Work a flexible schedule
Establish and maintain effective working relationships
Maintain accurate record keeping and documentation
Write clear, concise reports, scripts, speeches, and publications
Exercise sound judgment within established guidelines, policies and procedures
ADA and Other Requirements Work Environment and Physical Effort: Sedentary: Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body.
Work Environment Work is typically performed in an office or similar indoor environment. Employees may occasionally work in an outdoor environment and/or in a vehicle.
Working Exposures Work in this position does not require frequent environmental exposures.
City of Raleigh is an Equal Employment Opportunity (EEO) employer. Accommodations for individuals with disabilities are provided upon request.
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position exists to help the Raleigh Fire Department perform various tasks designed to produce, promote, manage, implement, and coordinate communication, public relations, marketing, social media outreach, and recruitment activities.
Under the general direction of the Professional Development Chief:
Plan, develop, coordinate, and administer the city-wide community engagement programs for the Raleigh Fire Department
Implement and assess strategic goals and objectives to reach optimum results in the media and the community
Develop content for the Department's digital media platforms, websites, social media, and media releases, and assist in the maintenance, design, and operations of these platforms
The Fire Department Senior Community Engagement Analyst is a non-sworn position within the Raleigh Fire Department, reporting to the Professional Development Chief.
Work Hours This position is expected to work Monday - Friday, 8 hours daily. The incumbent may be required to work evenings, nights and weekends as needed. The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.
Community Engagement
Develops, implements, and maintains city-wide community engagement plans and programs to increase public awareness and educational programs using various creative promotional and marketing techniques
Develops and maintains effective working relationships with the media, public, community groups, and other agencies through cooperative and timely communications about public issues related to fire and emergency services
Designs, oversees, and implements community-based outreach and engagement efforts involving coordination of multiple divisions, outside agencies, and community groups
Compiles and analyzes data to assess costs, operational feasibility, and other aspects of the Department's community engagement programs
Recruitment
Plans and implements an overall recruitment program to source, educate and hire candidates for the Raleigh Fire Department
Coordinates student internships for the Raleigh Fire Department to expose youth to potential careers
Coordinates the Raleigh Fire Department’s recruitment and retention team to attract, hire, and retain highly qualified candidates from a wide range of backgrounds and experiences.
Communications
Develops, directs, and implements procedures, standards, and guidelines for collecting, reviewing, and presenting information to the public and the media
Coordinates and manages media and community projects, activities, and events
Develops content for the Department's digital media platforms, social media, and media releases and assists in the maintenance, design, and operations of these platforms
Develops and maintains professional relationships with representatives from local media outlets
Education and Experience Bachelor's Degree in Public Policy, Sociology, Business Administration, Communications, or related field; 3 to 5 years' experience in communications, marketing, advertising, program management, policy work, or a related field.
OR
Any equivalent combination of training and/or experience that provides the required knowledge, skills and abilities may be substituted.
Licenses and Certifications
Valid North Carolina Class C Driver's License with a satisfactory driving record, or the ability to obtain within 60 days of hire.
Preferred Qualifications
NIMS Certifications
ICS 100
ICS 200
ICS 700
ICS 800
Knowledge of
Principles, practices, and current trends in public relations administration
Principles and techniques of effective public communications, public relations, and community outreach
Program planning and evaluation
Strategic planning and implementation
Modern office principles, practices, standards, and applications related to the work
Recruitment outreach strategies and workforce education initiatives.
Community organizations and partnership dynamics
Principles and practices of supervision and leadership
Ability to
Communicate effectively both orally and in writing
Make sound decisions and recommendations
Apply analytical problem-solving techniques
Demonstrate interpersonal sensitivity and political astuteness
Provide leadership and coordinate individuals, projects, and programs effectively
Organize and prioritize work and meet critical deadlines
Effectively speak before and facilitate discussions with large and small diverse groups, including media
Work a flexible schedule
Establish and maintain effective working relationships
Maintain accurate record keeping and documentation
Write clear, concise reports, scripts, speeches, and publications
Exercise sound judgment within established guidelines, policies and procedures
ADA and Other Requirements Work Environment and Physical Effort: Sedentary: Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body.
Work Environment Work is typically performed in an office or similar indoor environment. Employees may occasionally work in an outdoor environment and/or in a vehicle.
Working Exposures Work in this position does not require frequent environmental exposures.
City of Raleigh is an Equal Employment Opportunity (EEO) employer. Accommodations for individuals with disabilities are provided upon request.
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