Call Center Representative
Security Service Federal Credit Union, San Antonio, Texas, United States, 78208
Overview
What You Will Do
Promote SSFCU products and services to existing and potential members while providing outstanding service through all contact channels.
Offer guidance and support to foster a long-term, full-service relationship; follow Member Contact Center standards, processes, established policies, and procedures when processing transactions and inquiry requests.
Provide support to MCC agents with escalated member situations, ensuring the best possible solution for the member and the credit union.
Provide a high level of service to our members with consistent, friendly, personalized service to each caller.
Demonstrate solid knowledge in Officer Level Skills and proficiency in Assist and Escalation skills.
Process member transactions/requests efficiently and accurately within established processes and procedures while following all applicable regulations and making exceptions when appropriate.
Support SSFCU's vision to expand and build member relationships with advanced knowledge of SSFCU products and services.
Recommend products and services that align with member needs to enhance the member experience, contributing to growth and profitability.
Demonstrate a business owner mentality and actively engage in and foster a teamwork environment.
Provide suggestions for improvement and perform leadership functions; proactively lead, teach, and mentor peers.
Demonstrate empowerment through confidence and a strong ability to make decisions balancing the best interest of members and the credit union.
Complete any other job-related duties needed to help drive our Vision, fulfill our Purpose, and abide by our Organization's Values.
What We Require
High school diploma or equivalent.
Minimum of three (3) years of call center or financial institution experience or comparable experience in cash handling, customer service, or sales.
Knowledge of SSFCU products and services; ability to recommend products and services that enhance the member experience and contribute to growth and profitability.
Positive, professional, business-owner mentality.
Ability to actively engage in a teamwork environment and demonstrate increasing levels of empowerment through confidence and independent decision making.
Strong interpersonal skills, including excellent verbal communication, a clear speaking voice, and good writing skills.
Proficient computer skills with knowledge of Word, Excel, and Internet.
Willingness to develop Officer-level skills and expand knowledge to foster professional growth and additional responsibilities.
Ideal Candidate Will Have
Excellent problem solving skills.
Time management skills with timeliness and efficiency in all aspects of the job.
Ability to multitask in a fast-paced environment.
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Promote SSFCU products and services to existing and potential members while providing outstanding service through all contact channels.
Offer guidance and support to foster a long-term, full-service relationship; follow Member Contact Center standards, processes, established policies, and procedures when processing transactions and inquiry requests.
Provide support to MCC agents with escalated member situations, ensuring the best possible solution for the member and the credit union.
Provide a high level of service to our members with consistent, friendly, personalized service to each caller.
Demonstrate solid knowledge in Officer Level Skills and proficiency in Assist and Escalation skills.
Process member transactions/requests efficiently and accurately within established processes and procedures while following all applicable regulations and making exceptions when appropriate.
Support SSFCU's vision to expand and build member relationships with advanced knowledge of SSFCU products and services.
Recommend products and services that align with member needs to enhance the member experience, contributing to growth and profitability.
Demonstrate a business owner mentality and actively engage in and foster a teamwork environment.
Provide suggestions for improvement and perform leadership functions; proactively lead, teach, and mentor peers.
Demonstrate empowerment through confidence and a strong ability to make decisions balancing the best interest of members and the credit union.
Complete any other job-related duties needed to help drive our Vision, fulfill our Purpose, and abide by our Organization's Values.
What We Require
High school diploma or equivalent.
Minimum of three (3) years of call center or financial institution experience or comparable experience in cash handling, customer service, or sales.
Knowledge of SSFCU products and services; ability to recommend products and services that enhance the member experience and contribute to growth and profitability.
Positive, professional, business-owner mentality.
Ability to actively engage in a teamwork environment and demonstrate increasing levels of empowerment through confidence and independent decision making.
Strong interpersonal skills, including excellent verbal communication, a clear speaking voice, and good writing skills.
Proficient computer skills with knowledge of Word, Excel, and Internet.
Willingness to develop Officer-level skills and expand knowledge to foster professional growth and additional responsibilities.
Ideal Candidate Will Have
Excellent problem solving skills.
Time management skills with timeliness and efficiency in all aspects of the job.
Ability to multitask in a fast-paced environment.
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