Progress Specialist (Remediation/ Retention) (Portsmouth)
Virginia's Community College System, Richmond, Virginia, United States, 23214
Position Title
Working Title Progress Specialist (Remediation/Retention) (Portsmouth)
Position Summary The Progress Specialist supports the college’s student success and retention goals by identifying and proactively assisting students at risk of academic failure or disengagement, particularly those who are Pell‑eligible or underserved. The position focuses on early intervention for students not progressing toward 12 earned credits or experienced challenges in gateway English and Math courses. The Progress Specialist plays a critical role in preventing student stop‑outs through personalized outreach, timely referrals, and coordination with faculty and support services.
Functional Responsibilities
Revise and relaunch early alert and academic progress report programs with a focus on gateway English and Math courses.
Monitor alerts and academic performance of at‑risk students using EAB Navigate and institutional data systems.
Track credit accumulation and proactively engage students who are not progressing toward 12 credits.
Conduct targeted outreach via phone, text, and email to students who disengage, stop attending, or are flagged through early alert systems.
Provide proactive support to re‑engage students and connect them to appropriate services.
Refer students to academic tutoring, counseling, financial aid, academic coaching, and other student services.
Serve as a liaison between students and campus resources to resolve barriers to persistence and completion.
Design and host small‑group workshops focused on academic recovery, time management, college navigation, and other student success topics.
Participate in retention team meetings and institution‑wide student success campaigns.
Generate and analyze retention risk reports to inform outreach strategies and improve interventions.
Required Qualifications
Experience in academic advising, retention, student success, or a related area.
Strong communication and interpersonal skills, with the ability to connect with diverse student populations.
Knowledge of issues impacting Pell‑eligible and underserved student populations.
Student‑centered mindset with a proactive, solution‑oriented approach.
Strong organizational and data management skills.
Ability to work independently and collaboratively across departments.
Commitment to student services.
Additional Considerations
Experience using student support platforms such as EAB Navigate, PeopleSoft, or similar.
Knowledge of issues impacting Pell‑eligible and underserved student populations.
Additional Information This Progress Specialist Recruitment is a grant funded position currently through September 2026, and will be reviewed for extension.
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service‑Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link:
https://www.dars.virginia.gov/drs/cpid/PWContact.aspx
or call DARS at 800-552-5019, or DBVI at 800-622-2155.
Contact: Lizette White (ldwhite@tcc.edu).
Background Check Statement The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/.
EEO Statement The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non‑merit factors.
ADA Statement The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
E-Verify Statement VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
#J-18808-Ljbffr
Position Summary The Progress Specialist supports the college’s student success and retention goals by identifying and proactively assisting students at risk of academic failure or disengagement, particularly those who are Pell‑eligible or underserved. The position focuses on early intervention for students not progressing toward 12 earned credits or experienced challenges in gateway English and Math courses. The Progress Specialist plays a critical role in preventing student stop‑outs through personalized outreach, timely referrals, and coordination with faculty and support services.
Functional Responsibilities
Revise and relaunch early alert and academic progress report programs with a focus on gateway English and Math courses.
Monitor alerts and academic performance of at‑risk students using EAB Navigate and institutional data systems.
Track credit accumulation and proactively engage students who are not progressing toward 12 credits.
Conduct targeted outreach via phone, text, and email to students who disengage, stop attending, or are flagged through early alert systems.
Provide proactive support to re‑engage students and connect them to appropriate services.
Refer students to academic tutoring, counseling, financial aid, academic coaching, and other student services.
Serve as a liaison between students and campus resources to resolve barriers to persistence and completion.
Design and host small‑group workshops focused on academic recovery, time management, college navigation, and other student success topics.
Participate in retention team meetings and institution‑wide student success campaigns.
Generate and analyze retention risk reports to inform outreach strategies and improve interventions.
Required Qualifications
Experience in academic advising, retention, student success, or a related area.
Strong communication and interpersonal skills, with the ability to connect with diverse student populations.
Knowledge of issues impacting Pell‑eligible and underserved student populations.
Student‑centered mindset with a proactive, solution‑oriented approach.
Strong organizational and data management skills.
Ability to work independently and collaboratively across departments.
Commitment to student services.
Additional Considerations
Experience using student support platforms such as EAB Navigate, PeopleSoft, or similar.
Knowledge of issues impacting Pell‑eligible and underserved student populations.
Additional Information This Progress Specialist Recruitment is a grant funded position currently through September 2026, and will be reviewed for extension.
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service‑Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link:
https://www.dars.virginia.gov/drs/cpid/PWContact.aspx
or call DARS at 800-552-5019, or DBVI at 800-622-2155.
Contact: Lizette White (ldwhite@tcc.edu).
Background Check Statement The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/.
EEO Statement The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non‑merit factors.
ADA Statement The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide, reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.
E-Verify Statement VCCS uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.
#J-18808-Ljbffr