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Sales and Marketing Representative

ServiceMaster RRH, Alcoa, Tennessee, United States, 37701

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About The Company ServiceMaster by Twins is a locally owned and operated franchise of the ServiceMaster family of brands. At ServiceMaster by Twins, we serve our customers and community by providing the following services:

Water Damage Mitigation/Cleanup

Mold Testing and Remediation

Fire/Smoke Damage Restoration

Smoke and Odor Removal

Carpet and Floor Care

Board-up & Tarping

Content Cleaning & Pack-Out

Full Commercial Cleaning & Restoration

Reply within 24 hours

Position Overview The Sales and Marketing Representative is responsible for ensuring awareness and relationships with insurance agents, brokers, adjusters, property managers, and realtors; assisting in developing marketing strategies for potential new accounts; representing the company at networking events; creating content for digital media platforms; managing franchise website content and SEO; selling products and services primarily to portfolio companies; and driving revenue growth.

Job Responsibilities

Sells regional programs to new companies and closes new business.

Identifies key opportunities and needs of assigned customers to achieve budgeted growth goals.

Plans and executes sales strategies and tactics through oral and written communication.

Manages accounts as assigned and conducts meetings as required.

Develops and implements sales strategies to capture market share and achieve revenue goals.

Creates, manages, and maintains key relationships with insurance agents, adjusters, and other key stakeholders.

Continually builds product knowledge and refines sales techniques for specific relationships and verticals.

Prepares documents for job file reviews with current and prospective clients.

Documents and reports on key referral-source relationships weekly and monthly.

Participates in collections efforts with non-residential customers when necessary.

Resolves issues with customers.

Competencies

Customer Orientation/Positive Impact

Results Orientation/Sense of Urgency

Change Mastery

Relationship Building/Sensitivity

Problem Solving and Decision Making

Initiative, drive energy

Active Communications

Business/Financial Acumen

Learning Agility

Organizing and Planning

Sales Mindset/Selling Skills

Education, Experience, and Other Requirements

High school graduate or equivalent; college degree preferred.

1-2 years of experience in the Disaster Restoration field; IICRC Certifications preferred.

1-2 years of sales experience or prior sales training is highly desired, but not required.

Valid Driver's License and satisfactory driving record.

Good aptitude for basic math necessary for calculations related to the sales process.

Local and regional travel may be required for trade shows, training, networking events, and for selling services immediately after catastrophic events.

Some work may be required outside of traditional working hours to network and represent the company at business social events.

Skilled using social media and other web-based sales tools.

Knowledge, Skills, and Abilities

Interpersonal and communication skills, both written and verbal.

Ability to independently manage customers.

Ability to establish effective rapport and working relationships with customers and company staff; interface effectively across multiple levels within customer organizations, including senior levels.

Ability to prioritize tasks, manage multiple projects concurrently, and make effective decisions.

Ability to effectively present value proposition and guide change.

Ability to market, sell, and close our value proposition.

Ability to develop and implement selling strategies.

Physical Demands and Working Conditions The physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent Must Be Prepared To

Move up to 20 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.

Sit for long periods of time while using office equipment such as computers, phones, etc.

Perform fingering and repetitive motions, such as movement of wrists, hands and fingers while picking, pinching and typing during normal working environment.

Express or exchange ideas with others quickly, accurately, and receive and act on detailed information.

Have close visual acuity to perform detail-oriented activities at distances close to the eyes, such as preparing and analyzing data, viewing computer screen and expansive reading.

Work under conditions where the building environment may have or not have air conditioning and heating; may be required to travel for short periods of time.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.

Our environment is a diverse community where successful people work together to achieve common goals.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.

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