CLOSED-CIRCUIT TELEVISION OBSERVER/TRANSPORTATION COMMUNICATIONS UNION
Los Angeles Metro, Los Angeles, California, United States, 90079
Metro’s mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County.
Description Under moderate supervision observes passenger activities on bus or rail station platforms through the use of closed-circuit televisions.
Recruitment Timeline Exams are projected to be scheduled for the week of
March 18, 2026 , with a make-up exam date of March 25, 2026. Appraisal Interviews will be held the week of April 06, 2026. These dates are subject to change. We encourage you to monitor your Governmentjobs.com profile and emails for the latest updates.
Application cut-off Please be aware that only the first 100 applicants will be guaranteed consideration for this position.
Examples of Duties
Observes train and bus station platforms, ticket vending machines, fare gates, and other structures and facilities via closed circuit television
Provides customer assistance via telephone to patrons who have problems with ticket vending machines, locating lost articles, and rail routing or schedule information
Makes announcements regarding schedule changes, delays in service, out-of-service rail equipment and/or emergencies over the public address system, the variable message system, and Transportation Passenger Information System (TPIS)
Identifies ticket vending machine and fare gate problems; logs and reports malfunctions
Video records criminal activities that are observed at bus or rail station platforms
Logs daily activities and maintains records of observations
Compiles data for computer input to generate various reports
Notifies the proper authorities of any incidents that may occur, including any crimes in progress and crimes reported by victims
Assists supervisory personnel when necessary during emergency situations
Reports medical emergencies to immediate supervisor and appropriate law enforcement agencies for assistance
Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out
Minimum Qualifications May be required to perform other related job duties
Required A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:
Education
None Required
Experience
One year of relevant experience performing clerical duties in a call center environment
Certifications/Licenses/Special Requirements
May be assigned to work any shift
Holiday work necessary
Required training is 40 hours per week for approximately 4 weeks
Essential Knowledge
Observational surveillance practices and equipment
Safety precautions and procedures
English usage, grammar, punctuation, and spelling
Metro's service areas and surrounding communities
Skill in
Providing friendly customer assistance via telephone
Conveying information clearly, accurately, quickly, and courteously to patrons
Analyzing situations and identifying problems
Exercising good judgment in emergency situations
Communicating effectively orally and in writing
Ability to
Conduct surveillance, retain information, and clearly report facts and details concerning observations
Log daily activities and maintain records of observations
Understand and follow oral and written instructions and procedures
Represent Metro before the public
Operate computers and general office equipment
Type 25 net words a minute
Compile data for computer input to generate various reports
Maintain extended visual concentration
Multi-task
Read, write, speak, and understand English
Special Conditions The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.
Working Conditions
Typical office situation
Close exposure to computer monitors and video screen
Work irregular hours, weekends or holidays
Physical Effort Required
Sitting at a desk or table
Operate a telephone or other telecommunications device and communicate through the medium
Type and use a keyboard and mouse to perform necessary computer-based functions
Standing
Communicating through speech in the English language required
Good distance vision and/or depth perception to judge distances
Color recognition (e.g., distinguishing wires, resistors, containers, light signals, etc.)
(GH)
Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro’s Equal Employment Opportunity Program. Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with Fair Chance hiring practices.
Selection Procedure Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.
Application Procedure To apply, visit Metro's website at www.metro.net and complete an online Employment Application.
Computers are available to complete online Employment Applications at the following Metro locations METRO Headquarters, Employment Office One Gateway Plaza Los Angeles, CA 90012 Open: Monday through Friday, 8am-4pm (Closed Sat & Sun)
Metro Talent Hub 8501 S. Evermont Place Los Angeles, CA 90044 Open: Monday through Friday, 9am-5pm (Closed Sat & Sun)
East Los Angeles Customer Center 4501 B Whittier Blvd Los Angeles, CA 90022 Open: Tuesday through Saturday, 10am to 6pm (Closed Sun & Mon)
Wilshire/Vermont Customer Center 3183 Wilshire Blvd, Ste 174 Los Angeles, CA 90010 Open: Monday through Friday, 10am-6pm (Closed Sat & Sun)
Rosa Parks Customer Center Willowbrook/Rosa Parks Station 11720 Wilmington Ave Los Angeles, CA 90059 Open: Monday through Friday, 6am to 6:30pm (Closed Sat & Sun)
Telephone: (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro.
All completed online Employment Applications must be received by 5:00 p.m. on the closing date. Late applications will not be considered.
Open to the public and all Metro employees
This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.
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Description Under moderate supervision observes passenger activities on bus or rail station platforms through the use of closed-circuit televisions.
Recruitment Timeline Exams are projected to be scheduled for the week of
March 18, 2026 , with a make-up exam date of March 25, 2026. Appraisal Interviews will be held the week of April 06, 2026. These dates are subject to change. We encourage you to monitor your Governmentjobs.com profile and emails for the latest updates.
Application cut-off Please be aware that only the first 100 applicants will be guaranteed consideration for this position.
Examples of Duties
Observes train and bus station platforms, ticket vending machines, fare gates, and other structures and facilities via closed circuit television
Provides customer assistance via telephone to patrons who have problems with ticket vending machines, locating lost articles, and rail routing or schedule information
Makes announcements regarding schedule changes, delays in service, out-of-service rail equipment and/or emergencies over the public address system, the variable message system, and Transportation Passenger Information System (TPIS)
Identifies ticket vending machine and fare gate problems; logs and reports malfunctions
Video records criminal activities that are observed at bus or rail station platforms
Logs daily activities and maintains records of observations
Compiles data for computer input to generate various reports
Notifies the proper authorities of any incidents that may occur, including any crimes in progress and crimes reported by victims
Assists supervisory personnel when necessary during emergency situations
Reports medical emergencies to immediate supervisor and appropriate law enforcement agencies for assistance
Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out
Minimum Qualifications May be required to perform other related job duties
Required A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:
Education
None Required
Experience
One year of relevant experience performing clerical duties in a call center environment
Certifications/Licenses/Special Requirements
May be assigned to work any shift
Holiday work necessary
Required training is 40 hours per week for approximately 4 weeks
Essential Knowledge
Observational surveillance practices and equipment
Safety precautions and procedures
English usage, grammar, punctuation, and spelling
Metro's service areas and surrounding communities
Skill in
Providing friendly customer assistance via telephone
Conveying information clearly, accurately, quickly, and courteously to patrons
Analyzing situations and identifying problems
Exercising good judgment in emergency situations
Communicating effectively orally and in writing
Ability to
Conduct surveillance, retain information, and clearly report facts and details concerning observations
Log daily activities and maintain records of observations
Understand and follow oral and written instructions and procedures
Represent Metro before the public
Operate computers and general office equipment
Type 25 net words a minute
Compile data for computer input to generate various reports
Maintain extended visual concentration
Multi-task
Read, write, speak, and understand English
Special Conditions The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions.
Working Conditions
Typical office situation
Close exposure to computer monitors and video screen
Work irregular hours, weekends or holidays
Physical Effort Required
Sitting at a desk or table
Operate a telephone or other telecommunications device and communicate through the medium
Type and use a keyboard and mouse to perform necessary computer-based functions
Standing
Communicating through speech in the English language required
Good distance vision and/or depth perception to judge distances
Color recognition (e.g., distinguishing wires, resistors, containers, light signals, etc.)
(GH)
Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro’s Equal Employment Opportunity Program. Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with Fair Chance hiring practices.
Selection Procedure Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.
Application Procedure To apply, visit Metro's website at www.metro.net and complete an online Employment Application.
Computers are available to complete online Employment Applications at the following Metro locations METRO Headquarters, Employment Office One Gateway Plaza Los Angeles, CA 90012 Open: Monday through Friday, 8am-4pm (Closed Sat & Sun)
Metro Talent Hub 8501 S. Evermont Place Los Angeles, CA 90044 Open: Monday through Friday, 9am-5pm (Closed Sat & Sun)
East Los Angeles Customer Center 4501 B Whittier Blvd Los Angeles, CA 90022 Open: Tuesday through Saturday, 10am to 6pm (Closed Sun & Mon)
Wilshire/Vermont Customer Center 3183 Wilshire Blvd, Ste 174 Los Angeles, CA 90010 Open: Monday through Friday, 10am-6pm (Closed Sat & Sun)
Rosa Parks Customer Center Willowbrook/Rosa Parks Station 11720 Wilmington Ave Los Angeles, CA 90059 Open: Monday through Friday, 6am to 6:30pm (Closed Sat & Sun)
Telephone: (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro.
All completed online Employment Applications must be received by 5:00 p.m. on the closing date. Late applications will not be considered.
Open to the public and all Metro employees
This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.
#J-18808-Ljbffr