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Job Description Job Responsibilities
Manage, create and find opportunities to streamline customer success content including but not limited to transactional emails, Customer Support templates, user documentation and help FAQs
Work with Customer Support organization to define template architecture, data requirements and use cases for email platforms
Own user acceptance testing for email templates
Maintain documentation and versioning for email content
Consult with Product and Marketing organizations on content strategy and initiatives affecting consumer engagement
Uphold and help us content standards, including terminology, voice and tone
Understand the global content lifecycle (translation, adaptation, and other systems), and partner with the teams that manage it
Work well in Agile/Lean UX, remote, and cross-functional environments
Execute project work quickly and efficiently – ours is a culture that prides getting stuff done as well as being creatively brilliant
Use data and research to evaluate your content’s impact, and push for continuous improvement that shows real business results
Job Requirements
Excellent, highly creative communication and critical‑thinking skills
At least 5 years of professional writing experience, with 3 years writing web and mobile content
Ability to collaborate effectively in cross‑functional design and product teams
Ability to manage multiple projects in a fast‑paced environment
Experience in Agile UX environment preferred
Professionalism in all aspects of daily work
Experience with branding and writing both marketing and interaction content a plus
Additional Information To discuss on this opportunity feel free to reach
Raghu Varun
Call on
732.579.3433
or email your resume to
raghuv1(at)mindlance.com
#J-18808-Ljbffr
Job Description Job Responsibilities
Manage, create and find opportunities to streamline customer success content including but not limited to transactional emails, Customer Support templates, user documentation and help FAQs
Work with Customer Support organization to define template architecture, data requirements and use cases for email platforms
Own user acceptance testing for email templates
Maintain documentation and versioning for email content
Consult with Product and Marketing organizations on content strategy and initiatives affecting consumer engagement
Uphold and help us content standards, including terminology, voice and tone
Understand the global content lifecycle (translation, adaptation, and other systems), and partner with the teams that manage it
Work well in Agile/Lean UX, remote, and cross-functional environments
Execute project work quickly and efficiently – ours is a culture that prides getting stuff done as well as being creatively brilliant
Use data and research to evaluate your content’s impact, and push for continuous improvement that shows real business results
Job Requirements
Excellent, highly creative communication and critical‑thinking skills
At least 5 years of professional writing experience, with 3 years writing web and mobile content
Ability to collaborate effectively in cross‑functional design and product teams
Ability to manage multiple projects in a fast‑paced environment
Experience in Agile UX environment preferred
Professionalism in all aspects of daily work
Experience with branding and writing both marketing and interaction content a plus
Additional Information To discuss on this opportunity feel free to reach
Raghu Varun
Call on
732.579.3433
or email your resume to
raghuv1(at)mindlance.com
#J-18808-Ljbffr