Bodily Injury Claim Representative - Auto - Cleveland, OH
VetJobs, Cleveland, Ohio, us, 44101
Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.
Taking care of our customers, our communities, and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Compensation Overview The annual base salary range for this position is $67,000.00 - $110,600.00. The actual salary will be determined by factors such as scope, complexity and location, skills, education, training, credentials and experience, and other conditions of employment. Employees are eligible for performance-based cash incentive awards.
Salary Range:
$67,000.00 - $110,600.00
What Is the Opportunity? This role is eligible for a sign‑on bonus.
Responsibilities As a Claim Rep, you will be responsible for managing, evaluating, and processing claims in a timely and accurate manner. In this detail‑oriented and customer focused role, you will work closely with insureds to ensure claims are resolved efficiently while maintaining a high level of professionalism, empathy, and service throughout the claims handling process.
Provide quality claim handling of auto claims including customer contacts, coverage, investigation, evaluation, reserving, negotiation, and resolution in accordance with company policies, compliance, and state specific regulations.
Communicate with policyholders, claimants, providers, and other stakeholders to gather information and provide updates.
Determine claim eligibility, coverage, liability, and settlement amounts.
Ensure accurate and complete documentation of claim files and transactions.
Identify and escape potential fraud or complex claims for further investigation.
Coordinate with internal teams such as investigators, legal, and customer service, as needed.
In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated.
Qualifications
Bachelor’s Degree (preferred). Minimum education required: High School/GED.
Three years of experience in insurance claims, preferably auto claims.
Experience with claims management and software systems.
Strong understanding of insurance principles, terminology with the ability to understand and articulate policies.
Strong analytical and problem‑solving skills.
Proven ability to handle complex claims and negotiate settlements.
Exceptional customer service skills and a commitment to providing a positive experience for insureds and claimants.
One-year bodily injury liability claim handling experience or comparable liability claim handling experience, or successful completion of Travelers Claim Representative training program required.
Benefits Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
Retirement: Travelers matches your 401(k) contributions dollar‑for‑dollar up to your first 5% of eligible pay, subject to an annual maximum. Eligible for a Pension Plan 100% funded by Travelers.
Paid Time Off: Minimum of 20 days PTO annually, plus nine paid company holidays.
Wellness Program: Wellness program includes tools, discounts, resources, mental health counseling, health coaching etc.
Volunteer Encouragement: Matching Gift and Volunteer Rewards program.
Location City: Cleveland, State: Ohio
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Taking care of our customers, our communities, and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.
Compensation Overview The annual base salary range for this position is $67,000.00 - $110,600.00. The actual salary will be determined by factors such as scope, complexity and location, skills, education, training, credentials and experience, and other conditions of employment. Employees are eligible for performance-based cash incentive awards.
Salary Range:
$67,000.00 - $110,600.00
What Is the Opportunity? This role is eligible for a sign‑on bonus.
Responsibilities As a Claim Rep, you will be responsible for managing, evaluating, and processing claims in a timely and accurate manner. In this detail‑oriented and customer focused role, you will work closely with insureds to ensure claims are resolved efficiently while maintaining a high level of professionalism, empathy, and service throughout the claims handling process.
Provide quality claim handling of auto claims including customer contacts, coverage, investigation, evaluation, reserving, negotiation, and resolution in accordance with company policies, compliance, and state specific regulations.
Communicate with policyholders, claimants, providers, and other stakeholders to gather information and provide updates.
Determine claim eligibility, coverage, liability, and settlement amounts.
Ensure accurate and complete documentation of claim files and transactions.
Identify and escape potential fraud or complex claims for further investigation.
Coordinate with internal teams such as investigators, legal, and customer service, as needed.
In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated.
Qualifications
Bachelor’s Degree (preferred). Minimum education required: High School/GED.
Three years of experience in insurance claims, preferably auto claims.
Experience with claims management and software systems.
Strong understanding of insurance principles, terminology with the ability to understand and articulate policies.
Strong analytical and problem‑solving skills.
Proven ability to handle complex claims and negotiate settlements.
Exceptional customer service skills and a commitment to providing a positive experience for insureds and claimants.
One-year bodily injury liability claim handling experience or comparable liability claim handling experience, or successful completion of Travelers Claim Representative training program required.
Benefits Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
Retirement: Travelers matches your 401(k) contributions dollar‑for‑dollar up to your first 5% of eligible pay, subject to an annual maximum. Eligible for a Pension Plan 100% funded by Travelers.
Paid Time Off: Minimum of 20 days PTO annually, plus nine paid company holidays.
Wellness Program: Wellness program includes tools, discounts, resources, mental health counseling, health coaching etc.
Volunteer Encouragement: Matching Gift and Volunteer Rewards program.
Location City: Cleveland, State: Ohio
#J-18808-Ljbffr