Sr. Director of HR Operations & Transformation
Fetch |
Fetch | Posted Feb 21, 2026
Full-time
Madison
Master (>10 yrs)
What we’re building and why we’re building it Every month, millions of people use Fetch, earning rewards for buying brands they love, and a whole lot more. Whether shopping in the grocery aisle, grabbing a bite at the drive-through or playing a favorite mobile game, Fetch empowers consumers to live rewarded throughout their day. To date, we’ve delivered more than $1 billion in rewards and earned more than 5 million five-star reviews from happy users.
It’s not just our users who believe in Fetch: with investments from SoftBank, Univision, and Hamilton Lane, and partnerships ranging from challenger brands to Fortune 500 companies, Fetch is reshaping how brands and consumers connect in the marketplace. When you work at Fetch, you play a vital role in a platform that drives brand loyalty and creates lifelong consumers with the power of Fetch points. User and partner success are at the heart of everything we do, and we extend that same commitment to our employees.
At Fetch, we value curiosity, adaptability, and the confidence to explore new tools, especially AI, to drive smarter, faster work. You don’t need to be an expert, but you should be ready to learn quickly and think critically. We welcome learners who move fast, challenge the status quo, and shape what’s next, with us. Ranked as one of America’s Best Startup Employers by Forbes for two years in a row, Fetch fosters a people‑first culture rooted in trust, accountability, and innovation. We encourage our employees to challenge ideas, think bigger, and always bring the fun to Fetch.
Fetch is an equal employment opportunity employer.
About The Role At Fetch, we’re building the most rewarding way to shop. As we continue to scale, our People systems must scale with us. We are seeking a Sr. Director of HR Operations & Transformation to architect and optimize the full employee lifecycle. This is not a maintenance role. This is a builder role. You will treat HR like a high‑performance engine, re‑engineering everything from onboarding to exit to ensure every touchpoint is seamless, automated, compliant, and built for scale. You will eliminate friction, modernize systems, and create operational clarity that enables our teams to move faster. This role requires both strategic systems thinking and deep operational rigor. You will partner cross‑functionally with People leadership, Finance, Legal, and business leaders to ensure our HR foundation supports long‑term growth and organizational excellence. This is a full‑time role that can be held from one of our US offices or remotely in the United States.
Role Responsibilities Architect the End‑to‑End Employee Journey
Conduct a full audit and redesign of the employee lifecycle including onboarding, benefits, performance cycles, mobility, and offboarding
Eliminate administrative debt and streamline frontline HR operations
Standardize processes to ensure consistency, speed, and high‑quality service delivery across the organization
Design employee‑first workflows that feel intuitive, modern, and frictionless
Lead Systems, Automation & Data Strategy
Own the roadmap and optimization of our HRIS and integrated People systems, ensuring they serve as the single source of truth
Identify manual and repetitive tasks and replace them with automated, scalable workflows
Drive technology adoption and ensure tools are fully utilized across the organization
Establish strong data governance practices to ensure accurate, compliant, real‑time People analytics
Strengthen Compliance & Operational Integrity
Ensure all operational workflows meet local, state, and federal labor requirements while preserving business agility
Modernize and maintain the Employee Handbook and SOPs to ensure clarity, legal soundness, and cultural alignment
Build documentation, controls, and audit‑ready processes across People Operations
Lead Transformation & Vendor Strategy
Guide the organization through system and process transformations with clear communication and high‑touch change management
Manage relationships with brokers, payroll providers, and HR technology partners to ensure strong ROI and service levels
Partner cross‑functionally to embed new processes and drive sustainable adoption
Minimum Requirements
8+ years of progressive HR Operations experience
Demonstrated experience leading HRIS implementations or large‑scale HR digital transformation initiatives
Strong knowledge of labor law compliance and operational risk management
Proven ability to redesign and scale People processes in high‑growth or complex environments
Experience building and maintaining HR systems as a reliable single source of truth
Track record of using data and metrics to measure process improvements and operational impact
Strong cross‑functional collaboration and stakeholder management skills
Preferred Requirements
Experience in high‑growth, tech‑enabled, or multi‑state environments
Deep expertise in workflow automation and process optimization methodologies
Experience managing payroll and benefits vendors at scale
Background in building data governance frameworks for People analytics
Demonstrated success leading organizational change initiatives
Builder mindset with a strong balance of strategic thinking and hands‑on execution
Compensation At Fetch, we offer competitive compensation packages including base, equity, and benefits to the exceptional folks we hire. The base salary range for this position is [$224,579 - $264,210]. Discover our benefits and how our employees live rewarded at https://fetch.com/careers.
At Fetch, we’ll give you the tools to feel healthy, happy and secure through:
Equity: We offer employees equity in Fetch, so that everyone can benefit from Fetch’s growth.
401k Match: Dollar‑for‑dollar match up to 4%.
Benefits for humans and pets: We offer comprehensive medical, dental and vision plans for everyone including your pets.
Continuing Education: Fetch provides ten thousand per year in education reimbursement.
Employee Resource Groups: Take part in employee‑led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership.
Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, as well as our year‑end week‑long break.
Robust Leave Policies: 20 weeks of paid parental leave for primary caregivers, 14 weeks for secondary caregivers, and a flexible return to work schedule.
Calvin Care Cash: Employees who are welcoming new family members will also receive a one time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers and much more!
Flexible Work Environment: Collaborate with your team in one of our stunning offices in Madison, Birmingham, or Chicago. Or you can work fully remotely from anywhere in the US. We’ll ensure you are equally equipped with the hardware and software you need to get your job done in the comfort of your home.
Fetch is an equal opportunity employer that embraces diversity, inclusion, and respect for all individuals. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, age, national origin, marital status, veteran status, disability, or any other characteristic protected by applicable law. Our commitment to inclusivity ensures that everyone is treated with dignity and has the opportunity to succeed based on their talent, skills, and potential.
Fetch also provides reasonable accommodations to qualified individuals with disabilities or those with sincerely held religious beliefs, as required by law. If you need assistance with the application process or require an accommodation, please contact us at accommodations@fetch.com.
About the company Fetch
#J-18808-Ljbffr
Fetch | Posted Feb 21, 2026
Full-time
Madison
Master (>10 yrs)
What we’re building and why we’re building it Every month, millions of people use Fetch, earning rewards for buying brands they love, and a whole lot more. Whether shopping in the grocery aisle, grabbing a bite at the drive-through or playing a favorite mobile game, Fetch empowers consumers to live rewarded throughout their day. To date, we’ve delivered more than $1 billion in rewards and earned more than 5 million five-star reviews from happy users.
It’s not just our users who believe in Fetch: with investments from SoftBank, Univision, and Hamilton Lane, and partnerships ranging from challenger brands to Fortune 500 companies, Fetch is reshaping how brands and consumers connect in the marketplace. When you work at Fetch, you play a vital role in a platform that drives brand loyalty and creates lifelong consumers with the power of Fetch points. User and partner success are at the heart of everything we do, and we extend that same commitment to our employees.
At Fetch, we value curiosity, adaptability, and the confidence to explore new tools, especially AI, to drive smarter, faster work. You don’t need to be an expert, but you should be ready to learn quickly and think critically. We welcome learners who move fast, challenge the status quo, and shape what’s next, with us. Ranked as one of America’s Best Startup Employers by Forbes for two years in a row, Fetch fosters a people‑first culture rooted in trust, accountability, and innovation. We encourage our employees to challenge ideas, think bigger, and always bring the fun to Fetch.
Fetch is an equal employment opportunity employer.
About The Role At Fetch, we’re building the most rewarding way to shop. As we continue to scale, our People systems must scale with us. We are seeking a Sr. Director of HR Operations & Transformation to architect and optimize the full employee lifecycle. This is not a maintenance role. This is a builder role. You will treat HR like a high‑performance engine, re‑engineering everything from onboarding to exit to ensure every touchpoint is seamless, automated, compliant, and built for scale. You will eliminate friction, modernize systems, and create operational clarity that enables our teams to move faster. This role requires both strategic systems thinking and deep operational rigor. You will partner cross‑functionally with People leadership, Finance, Legal, and business leaders to ensure our HR foundation supports long‑term growth and organizational excellence. This is a full‑time role that can be held from one of our US offices or remotely in the United States.
Role Responsibilities Architect the End‑to‑End Employee Journey
Conduct a full audit and redesign of the employee lifecycle including onboarding, benefits, performance cycles, mobility, and offboarding
Eliminate administrative debt and streamline frontline HR operations
Standardize processes to ensure consistency, speed, and high‑quality service delivery across the organization
Design employee‑first workflows that feel intuitive, modern, and frictionless
Lead Systems, Automation & Data Strategy
Own the roadmap and optimization of our HRIS and integrated People systems, ensuring they serve as the single source of truth
Identify manual and repetitive tasks and replace them with automated, scalable workflows
Drive technology adoption and ensure tools are fully utilized across the organization
Establish strong data governance practices to ensure accurate, compliant, real‑time People analytics
Strengthen Compliance & Operational Integrity
Ensure all operational workflows meet local, state, and federal labor requirements while preserving business agility
Modernize and maintain the Employee Handbook and SOPs to ensure clarity, legal soundness, and cultural alignment
Build documentation, controls, and audit‑ready processes across People Operations
Lead Transformation & Vendor Strategy
Guide the organization through system and process transformations with clear communication and high‑touch change management
Manage relationships with brokers, payroll providers, and HR technology partners to ensure strong ROI and service levels
Partner cross‑functionally to embed new processes and drive sustainable adoption
Minimum Requirements
8+ years of progressive HR Operations experience
Demonstrated experience leading HRIS implementations or large‑scale HR digital transformation initiatives
Strong knowledge of labor law compliance and operational risk management
Proven ability to redesign and scale People processes in high‑growth or complex environments
Experience building and maintaining HR systems as a reliable single source of truth
Track record of using data and metrics to measure process improvements and operational impact
Strong cross‑functional collaboration and stakeholder management skills
Preferred Requirements
Experience in high‑growth, tech‑enabled, or multi‑state environments
Deep expertise in workflow automation and process optimization methodologies
Experience managing payroll and benefits vendors at scale
Background in building data governance frameworks for People analytics
Demonstrated success leading organizational change initiatives
Builder mindset with a strong balance of strategic thinking and hands‑on execution
Compensation At Fetch, we offer competitive compensation packages including base, equity, and benefits to the exceptional folks we hire. The base salary range for this position is [$224,579 - $264,210]. Discover our benefits and how our employees live rewarded at https://fetch.com/careers.
At Fetch, we’ll give you the tools to feel healthy, happy and secure through:
Equity: We offer employees equity in Fetch, so that everyone can benefit from Fetch’s growth.
401k Match: Dollar‑for‑dollar match up to 4%.
Benefits for humans and pets: We offer comprehensive medical, dental and vision plans for everyone including your pets.
Continuing Education: Fetch provides ten thousand per year in education reimbursement.
Employee Resource Groups: Take part in employee‑led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership.
Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, as well as our year‑end week‑long break.
Robust Leave Policies: 20 weeks of paid parental leave for primary caregivers, 14 weeks for secondary caregivers, and a flexible return to work schedule.
Calvin Care Cash: Employees who are welcoming new family members will also receive a one time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers and much more!
Flexible Work Environment: Collaborate with your team in one of our stunning offices in Madison, Birmingham, or Chicago. Or you can work fully remotely from anywhere in the US. We’ll ensure you are equally equipped with the hardware and software you need to get your job done in the comfort of your home.
Fetch is an equal opportunity employer that embraces diversity, inclusion, and respect for all individuals. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, age, national origin, marital status, veteran status, disability, or any other characteristic protected by applicable law. Our commitment to inclusivity ensures that everyone is treated with dignity and has the opportunity to succeed based on their talent, skills, and potential.
Fetch also provides reasonable accommodations to qualified individuals with disabilities or those with sincerely held religious beliefs, as required by law. If you need assistance with the application process or require an accommodation, please contact us at accommodations@fetch.com.
About the company Fetch
#J-18808-Ljbffr