Global Director - Key Account Management - Industrial
DP World, Staten Island, New York, United States
This role offers flexibility and can be based in Europe (Germany, UK and the Netherlands). Lead the global strategy, design & development of the Power Management sub-vertical utilizing our capabilities to deliver solutions for Power Management BCO’s and Tier 1 suppliers. Identify selected global customers and expand the sub-vertical to demonstrate our capability and service, presenting DP World’s unique value proposition. Utilise DP World’s extended organization to create solutions and build customer opportunities to deliver growth in the Power Management Sub-Vertical, and help educate FF and CL operations in the intrinsic requirements needed in Power Management product handling. Partner with global compliance, Vertical Leads and Global Key Account Managers (GKAM) to establish thought leadership, drive profitable growth, and replicate proven solutions and best practices across customers and regions globally.
Key Accountabilities Develop and Implement the Customer Vertical Strategy
Industry Intelligence & Market Analysis: Continuously monitor industry trends, emerging technologies, and best practices within the Power Management sub-vertical particularly focusing on current and future logistics demands and challenges
Strategic Solution Development: Align with Solution Engineering teams to design and implement comprehensive logistics and supply chain strategies that align with business objectives whilst addressing unique challenges within Power Management sub-vertical, including identification of new market opportunities and product innovations
Cross-functional Collaboration: Lead collaborative efforts with Solution Engineering, Capabilities teams, Regional Operations, Finance, and Marketing Communications to develop and execute vertical strategies that support business objectives whilst establishing thought leadership across the sector
Investment Planning: Collaborate with market research teams and consultants to develop robust business cases for strategic investment decisions in new sub-verticals, technologies, and market expansion opportunities
Develop fit-for-purpose end-to-end Solutions
Performance Analytics & Optimisation: Analyse comprehensive logistics data and performance metrics to identify opportunities for operational excellence, cost reduction, and service enhancement. Conduct systematic audits and develop corrective action plans to address identified gaps
Solution Engineering Partnership: Work closely with the solution engineering team to develop industry-leading vertical solutions that drive thought leadership, competitive differentiation, and sales growth
Technology Integration: Champion the adoption of emerging technologies including AI, automation, and advanced analytics to enhance supply chain visibility, resilience, and efficiency
Key Account Management of the Power Management Sub-Vertical
Subject Matter Expertise: Serve as the primary technical expert to deliver comprehensive end-to-end solutions for strategic customers, ensuring proposals align with industry best practices and client needs
Account Strategy Development : Assist the Vertical Lead in coordinating and managing key account teams, including the development of account-specific strategies, relationship management protocols, and performance monitoring frameworks
Customer Relationship Excellence: Build and maintain trusted advisor relationships with C-suite executives and senior stakeholders within key accounts, demonstrating deep industry knowledge and strategic insights
Drive Thought Leadership of the Industrial Vertical
Knowledge Transfer & Training : Design and conduct comprehensive training and educational programmes for internal stakeholders, partners, and customers to promote understanding of Power Management solutions and industry best practices
Industry Engagement: Organise and lead customer advisory panels, industry seminars, and thought leadership events. Represent DP World at premier Power Management conferences, presenting on relevant topics that showcase our capabilities and market leadership
Content Development & Communications: Collaborate with marketing and communications teams to develop distinctive collateral, thought leadership content, and public relations initiatives that highlight our Power Management solution offerings and industry expertise
Qualifications, Experience And Skills
Bachelor’s degree in business, Logistics, Supply Chain Management, or related field; MBA strongly preferred
Professional certifications in supply chain management (APICS, CILTUK, or equivalent) advantageous
10+ years of progressive experience in logistics and supply chain management
5+ years in designing and implementing solutions in key geographies; Europe, India, Americas, Middle East etc
Demonstrated track record of developing and executing successful supply chain strategies that drive business growth and profitability
Proven experience in thought leadership, incl. conference speaking, content creation, and industry engagement
Strong background in cross-functional leadership and stakeholder management
Experience with emerging technologies incl. AI, automation, and advanced analytics in supply chain applications to demonstrate best in class for Power Management customers.
Technical Competencies
Advanced analytical capabilities with experience in large-scale data analysis and performance metrics
Experience in project logistics, with a good understanding of project formations and execution, specifically in the sensitive handling of Power Management parts and finished goods.
Comprehensive knowledge of logistics technology incl. TMS, WMS, and ERP systems used in the industrial sector
Understanding of digital transformation trends and their application in supply chain management
Experience with Lean methodology, continuous improvement, and operational excellence initiatives
Industry Knowledge
Deep understanding of Power Management supply chain complexities, incl. sustainability requirements, regulatory compliance, sustainability challenges and solutions, product quality, emerging market trends
Knowledge of current challenges incl. supply chain disruptions, cost management, evolving customer expectations
About Us Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses – Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door. DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave. We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what ’ s possible.
WE MAKE TRADE FLOW
#J-18808-Ljbffr
Key Accountabilities Develop and Implement the Customer Vertical Strategy
Industry Intelligence & Market Analysis: Continuously monitor industry trends, emerging technologies, and best practices within the Power Management sub-vertical particularly focusing on current and future logistics demands and challenges
Strategic Solution Development: Align with Solution Engineering teams to design and implement comprehensive logistics and supply chain strategies that align with business objectives whilst addressing unique challenges within Power Management sub-vertical, including identification of new market opportunities and product innovations
Cross-functional Collaboration: Lead collaborative efforts with Solution Engineering, Capabilities teams, Regional Operations, Finance, and Marketing Communications to develop and execute vertical strategies that support business objectives whilst establishing thought leadership across the sector
Investment Planning: Collaborate with market research teams and consultants to develop robust business cases for strategic investment decisions in new sub-verticals, technologies, and market expansion opportunities
Develop fit-for-purpose end-to-end Solutions
Performance Analytics & Optimisation: Analyse comprehensive logistics data and performance metrics to identify opportunities for operational excellence, cost reduction, and service enhancement. Conduct systematic audits and develop corrective action plans to address identified gaps
Solution Engineering Partnership: Work closely with the solution engineering team to develop industry-leading vertical solutions that drive thought leadership, competitive differentiation, and sales growth
Technology Integration: Champion the adoption of emerging technologies including AI, automation, and advanced analytics to enhance supply chain visibility, resilience, and efficiency
Key Account Management of the Power Management Sub-Vertical
Subject Matter Expertise: Serve as the primary technical expert to deliver comprehensive end-to-end solutions for strategic customers, ensuring proposals align with industry best practices and client needs
Account Strategy Development : Assist the Vertical Lead in coordinating and managing key account teams, including the development of account-specific strategies, relationship management protocols, and performance monitoring frameworks
Customer Relationship Excellence: Build and maintain trusted advisor relationships with C-suite executives and senior stakeholders within key accounts, demonstrating deep industry knowledge and strategic insights
Drive Thought Leadership of the Industrial Vertical
Knowledge Transfer & Training : Design and conduct comprehensive training and educational programmes for internal stakeholders, partners, and customers to promote understanding of Power Management solutions and industry best practices
Industry Engagement: Organise and lead customer advisory panels, industry seminars, and thought leadership events. Represent DP World at premier Power Management conferences, presenting on relevant topics that showcase our capabilities and market leadership
Content Development & Communications: Collaborate with marketing and communications teams to develop distinctive collateral, thought leadership content, and public relations initiatives that highlight our Power Management solution offerings and industry expertise
Qualifications, Experience And Skills
Bachelor’s degree in business, Logistics, Supply Chain Management, or related field; MBA strongly preferred
Professional certifications in supply chain management (APICS, CILTUK, or equivalent) advantageous
10+ years of progressive experience in logistics and supply chain management
5+ years in designing and implementing solutions in key geographies; Europe, India, Americas, Middle East etc
Demonstrated track record of developing and executing successful supply chain strategies that drive business growth and profitability
Proven experience in thought leadership, incl. conference speaking, content creation, and industry engagement
Strong background in cross-functional leadership and stakeholder management
Experience with emerging technologies incl. AI, automation, and advanced analytics in supply chain applications to demonstrate best in class for Power Management customers.
Technical Competencies
Advanced analytical capabilities with experience in large-scale data analysis and performance metrics
Experience in project logistics, with a good understanding of project formations and execution, specifically in the sensitive handling of Power Management parts and finished goods.
Comprehensive knowledge of logistics technology incl. TMS, WMS, and ERP systems used in the industrial sector
Understanding of digital transformation trends and their application in supply chain management
Experience with Lean methodology, continuous improvement, and operational excellence initiatives
Industry Knowledge
Deep understanding of Power Management supply chain complexities, incl. sustainability requirements, regulatory compliance, sustainability challenges and solutions, product quality, emerging market trends
Knowledge of current challenges incl. supply chain disruptions, cost management, evolving customer expectations
About Us Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses – Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door. DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave. We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what ’ s possible.
WE MAKE TRADE FLOW
#J-18808-Ljbffr