Luxury and Consortia Travel Sales Manager
Sage Hospitality Group, Chicago, Illinois, United States, 60290
Overview
Iconic architecture, a dynamic culinary scene, beautifully landscaped public spaces, and world‑class cultural attractions make Chicago one of the most compelling destinations in the world. At The Ritz‑Carlton, Chicago, a landmark luxury hotel set atop Water Tower Place in the historic Gold Coast, we offer our guests an unparalleled gateway to the city—steps from premier shopping, renowned dining, and inspiring cultural experiences such as the Art Institute of Chicago.
For a Luxury and Consortia Travel Sales Manager, this environment provides the ideal platform to cultivate high‑value partnerships, strengthen global consortia relationships, and position one of the city’s most prestigious addresses within the luxury travel market. Our hotel’s refined accommodations, exceptional spa, rooftop lounge, and distinctive culinary experiences create compelling narratives that resonate with discerning travelers and elite agency partners alike.
Recognized globally as the gold standard in hospitality, The Ritz‑Carlton, Chicago selects passionate professionals who embody excellence, integrity, and relationship‑driven service. As part of our team, you will represent a brand synonymous with luxury, consistency, and unforgettable experiences—while working in a culture that values collaboration, innovation, and personal growth.
Responsibilities Leadership
Proactively prospect and solicit, working all accounts to produce the highest possible revenue in line with yield management practices, providing a high level of service to build strong relationships and repeat business.
Lead by example and hold self‑accountable for goals and revenue production, creative selling strategies, and client engagement.
Produce reports on a timely basis.
Positive interaction and provide information to other hotel departments to ensure smooth customer service experiences and deliver on promises.
Achieve a minimum of 90% of productivity goals and 100% of activity goals, as established by management.
Participate in revenue management discussions and stay aligned with the hotel’s overall goals.
Show initiative, proactive approach, and able to work independently.
Direct Sales
Target results‑oriented high‑revenue potential sales calls to ensure a successful direct sales program, in accordance with goals established by the department budget and marketing plan.
Strategically work with GSOs to maximize opportunities to communicate with travel managers, agents, and travelers with new and existing accounts.
Use negotiating skills and creative selling abilities to close on business and negotiate contracts when necessary.
Develop contracts and correspondence, manage opportunity details, and proactively develop customer solutions.
Understand the overall market—competitor strengths and weaknesses, economic trends, supply and demand, etc.—and know how to sell against them.
New Account Development
Capture competitor accounts through networking, research, and Hotelligence reports to target and solicit those most probable to generate new business. Acquire referrals from existing accounts and follow up on all leads within 24 hours of receipt to create new business for the hotel, and, when appropriate, send leads to other Sage hotels.
Continuously target and prospect for new business using individual creativity and innovation.
Revenue Management
Work closely with the Revenue Manager and Director of Sales and Marketing to agree upon pricing/rates and create packages to meet hotel revenue goals.
Understand revenue management functions and account profitability.
Account Service and Management
Maintain a well‑documented, accurate, organized, and up‑to‑date file management system to serve clients in the most expedient, organized, and knowledgeable manner.
Develop strong customer relationships through frequent communication and the use of professional, courteous, and ethical interpersonal interaction.
Develop customer profiles and maintain an effective system utilizing GXP to best meet client needs, resulting in superior account service and increased revenues. Follow up on customer inquiries in an efficient and expedient manner.
Keep GSOs updated on all property news and account production and seek assistance to bring customers to see the property.
Product Knowledge
Conduct research, surveys, personal investigation, and studies of the marketplace and territory to effectively capitalize on the hotel’s strengths and competitors’ weaknesses and capabilities.
Create campaigns and promotional offers that use brand messaging and highlight product differentiators in an effective presentation.
Time Management and Professionalism
Focus on revenue‑producing activity and maximize selling time by dedicating over 50% of work time to direct sales efforts.
Control expenses while traveling on the property’s behalf to minimize department and hotel costs.
Represent yourself, the hotel with the highest level of integrity and professionalism, a service‑focused approach, and a caring, sincere attitude always. Exhibit a positive and involved team attitude to all hotel departments and maintain open communications with all co‑workers for the best overall performance of the hotel. Display a neat, clean, and business‑like appearance always.
Education / Formal Training Bachelor’s degree preferred.
Experience
One year minimum in luxury sales, customer service‑related position, or hotel experience.
Knowledge / Skills
Knowledge of general sales techniques and yield management experience.
Highly developed customer service skills.
Understand and follow verbal/written instructions.
Ability to multitask and work on more than one task at a time.
Develop strong internal and customer relationships.
Set and manage priorities and plan activities in advance.
Solve problems and make sound business decisions.
Respond to coaching, feedback and training.
Strong and effective sales skills.
Excellent mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances.
Physical Demands
Sitting 85%, Walking 5%, Standing 5%, bending, kneeling, lifting, climbing 5%
Lifting and carrying of objects, 30‑35 pounds
Must be able to communicate with other associates and customers.
Limited mobility between offices and departments. No continuous standing, climbing or driving.
Excellent reading and effective writing abilities for completing paperwork and management reports, giving and receiving instructions, reviewing and preparing all documentation and training.
Benefits and Compensation
Medical, dental, & vision insurance
Independent PTO Program
Eligible to participate in the Company’s 401(k) program with employer matching
Health savings and flexible spending accounts
Basic Life and AD&D insurance
Company‑paid short‑term disability
Employee Assistance Program
Great discounts on Hotels, Restaurants, and much more
Annual salary range: $65,000 - $75,000
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For a Luxury and Consortia Travel Sales Manager, this environment provides the ideal platform to cultivate high‑value partnerships, strengthen global consortia relationships, and position one of the city’s most prestigious addresses within the luxury travel market. Our hotel’s refined accommodations, exceptional spa, rooftop lounge, and distinctive culinary experiences create compelling narratives that resonate with discerning travelers and elite agency partners alike.
Recognized globally as the gold standard in hospitality, The Ritz‑Carlton, Chicago selects passionate professionals who embody excellence, integrity, and relationship‑driven service. As part of our team, you will represent a brand synonymous with luxury, consistency, and unforgettable experiences—while working in a culture that values collaboration, innovation, and personal growth.
Responsibilities Leadership
Proactively prospect and solicit, working all accounts to produce the highest possible revenue in line with yield management practices, providing a high level of service to build strong relationships and repeat business.
Lead by example and hold self‑accountable for goals and revenue production, creative selling strategies, and client engagement.
Produce reports on a timely basis.
Positive interaction and provide information to other hotel departments to ensure smooth customer service experiences and deliver on promises.
Achieve a minimum of 90% of productivity goals and 100% of activity goals, as established by management.
Participate in revenue management discussions and stay aligned with the hotel’s overall goals.
Show initiative, proactive approach, and able to work independently.
Direct Sales
Target results‑oriented high‑revenue potential sales calls to ensure a successful direct sales program, in accordance with goals established by the department budget and marketing plan.
Strategically work with GSOs to maximize opportunities to communicate with travel managers, agents, and travelers with new and existing accounts.
Use negotiating skills and creative selling abilities to close on business and negotiate contracts when necessary.
Develop contracts and correspondence, manage opportunity details, and proactively develop customer solutions.
Understand the overall market—competitor strengths and weaknesses, economic trends, supply and demand, etc.—and know how to sell against them.
New Account Development
Capture competitor accounts through networking, research, and Hotelligence reports to target and solicit those most probable to generate new business. Acquire referrals from existing accounts and follow up on all leads within 24 hours of receipt to create new business for the hotel, and, when appropriate, send leads to other Sage hotels.
Continuously target and prospect for new business using individual creativity and innovation.
Revenue Management
Work closely with the Revenue Manager and Director of Sales and Marketing to agree upon pricing/rates and create packages to meet hotel revenue goals.
Understand revenue management functions and account profitability.
Account Service and Management
Maintain a well‑documented, accurate, organized, and up‑to‑date file management system to serve clients in the most expedient, organized, and knowledgeable manner.
Develop strong customer relationships through frequent communication and the use of professional, courteous, and ethical interpersonal interaction.
Develop customer profiles and maintain an effective system utilizing GXP to best meet client needs, resulting in superior account service and increased revenues. Follow up on customer inquiries in an efficient and expedient manner.
Keep GSOs updated on all property news and account production and seek assistance to bring customers to see the property.
Product Knowledge
Conduct research, surveys, personal investigation, and studies of the marketplace and territory to effectively capitalize on the hotel’s strengths and competitors’ weaknesses and capabilities.
Create campaigns and promotional offers that use brand messaging and highlight product differentiators in an effective presentation.
Time Management and Professionalism
Focus on revenue‑producing activity and maximize selling time by dedicating over 50% of work time to direct sales efforts.
Control expenses while traveling on the property’s behalf to minimize department and hotel costs.
Represent yourself, the hotel with the highest level of integrity and professionalism, a service‑focused approach, and a caring, sincere attitude always. Exhibit a positive and involved team attitude to all hotel departments and maintain open communications with all co‑workers for the best overall performance of the hotel. Display a neat, clean, and business‑like appearance always.
Education / Formal Training Bachelor’s degree preferred.
Experience
One year minimum in luxury sales, customer service‑related position, or hotel experience.
Knowledge / Skills
Knowledge of general sales techniques and yield management experience.
Highly developed customer service skills.
Understand and follow verbal/written instructions.
Ability to multitask and work on more than one task at a time.
Develop strong internal and customer relationships.
Set and manage priorities and plan activities in advance.
Solve problems and make sound business decisions.
Respond to coaching, feedback and training.
Strong and effective sales skills.
Excellent mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances.
Physical Demands
Sitting 85%, Walking 5%, Standing 5%, bending, kneeling, lifting, climbing 5%
Lifting and carrying of objects, 30‑35 pounds
Must be able to communicate with other associates and customers.
Limited mobility between offices and departments. No continuous standing, climbing or driving.
Excellent reading and effective writing abilities for completing paperwork and management reports, giving and receiving instructions, reviewing and preparing all documentation and training.
Benefits and Compensation
Medical, dental, & vision insurance
Independent PTO Program
Eligible to participate in the Company’s 401(k) program with employer matching
Health savings and flexible spending accounts
Basic Life and AD&D insurance
Company‑paid short‑term disability
Employee Assistance Program
Great discounts on Hotels, Restaurants, and much more
Annual salary range: $65,000 - $75,000
#J-18808-Ljbffr