Job Description
Optical Consultants are responsible for selling eyewear and eyewear accessories to patients. They ensure patients are fitted with the right‑size frames that fit their needs and lifestyle and dispense lenses with correct prescription and measurements. Optical Consultants are at the heart of our business. Their technical and customer service skills ensure patient satisfaction and repeat business.
Delivers extraordinary experience to each patient, providing a complete understanding of our customized recommendations for products and services
Develops own clientele through outstanding service and obtaining referrals
Keeps current on company/industry products and procedures, manufacturer rebates, and types of lenses and frames available
Takes and returns patient calls, updating patients on the status of their order and resolving order issues, escalating to the Store Manager as necessary
Retrieves patient charts and electronic health records
Assists patients in selecting frames, lens type, and lens treatments including tints and coatings based on specific needs and facial measurements
Educates patients on proper eyeglass and contact lens care
Collects eye and face measurements to ensure proper fit
Interprets prescriptions written by optometrist and ophthalmologist
Creates work orders for lab technicians, specifying information on lenses needed
Follows up on all pending orders, verifying they are within the time guidelines given and informing patients of status if delays occur; notifies patient when orders arrive from lab/manufacturer
Dispenses glasses by inspecting the product, checking for proper fit, adjusting if necessary, and asking for feedback
Adjusts eyewear to ensure visual acuity, proper fit, and patient comfort, using various tools to perform adjustments and repairs
Proficient in using tools such as pupilometers, PD sticks, lensometers, pliers, wrenches, and frame warmers
Regularly communicates with technicians and/or store managers, providing additional patient information or asking for an order status
Inspects the final product ensuring there are no flaws; cleans and polishes lenses using cloths and solvents
Cleans and organizes frame boards, displays, mirrors, workbench, office area, bathroom, and breakroom to maintain overall cleanliness and visual appeal of the store
Restocks retail boards with new merchandise
Understands product issues and analyzes any problems, thoroughly and accurately answering patients’ questions regarding insurance, warranty, products, materials, services, pricing, upgrades, promotions, etc.
Collaborates with technicians, front desk associates, managers, and optometrist
Sells miscellaneous products such as cleaners, contact lens supply, sunglasses, safety glasses, etc.
Knoxville, Tennessee, USA
Full‑time
Requirements
High School Diploma
Minimum of one‑year experience working as an optician strongly preferred
Experience with HIPAA requirements preferred
Strong organizational skills and attention to detail
Strong communication skills (verbal and written)
Excellent customer service skills and pleasant demeanor; experience with sales preferred
Manual dexterity and hand‑eye coordination
Dependability and punctuality
Ability to lift up to 30 lbs, bend, kneel, and stand up to 8 hrs a day
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Delivers extraordinary experience to each patient, providing a complete understanding of our customized recommendations for products and services
Develops own clientele through outstanding service and obtaining referrals
Keeps current on company/industry products and procedures, manufacturer rebates, and types of lenses and frames available
Takes and returns patient calls, updating patients on the status of their order and resolving order issues, escalating to the Store Manager as necessary
Retrieves patient charts and electronic health records
Assists patients in selecting frames, lens type, and lens treatments including tints and coatings based on specific needs and facial measurements
Educates patients on proper eyeglass and contact lens care
Collects eye and face measurements to ensure proper fit
Interprets prescriptions written by optometrist and ophthalmologist
Creates work orders for lab technicians, specifying information on lenses needed
Follows up on all pending orders, verifying they are within the time guidelines given and informing patients of status if delays occur; notifies patient when orders arrive from lab/manufacturer
Dispenses glasses by inspecting the product, checking for proper fit, adjusting if necessary, and asking for feedback
Adjusts eyewear to ensure visual acuity, proper fit, and patient comfort, using various tools to perform adjustments and repairs
Proficient in using tools such as pupilometers, PD sticks, lensometers, pliers, wrenches, and frame warmers
Regularly communicates with technicians and/or store managers, providing additional patient information or asking for an order status
Inspects the final product ensuring there are no flaws; cleans and polishes lenses using cloths and solvents
Cleans and organizes frame boards, displays, mirrors, workbench, office area, bathroom, and breakroom to maintain overall cleanliness and visual appeal of the store
Restocks retail boards with new merchandise
Understands product issues and analyzes any problems, thoroughly and accurately answering patients’ questions regarding insurance, warranty, products, materials, services, pricing, upgrades, promotions, etc.
Collaborates with technicians, front desk associates, managers, and optometrist
Sells miscellaneous products such as cleaners, contact lens supply, sunglasses, safety glasses, etc.
Knoxville, Tennessee, USA
Full‑time
Requirements
High School Diploma
Minimum of one‑year experience working as an optician strongly preferred
Experience with HIPAA requirements preferred
Strong organizational skills and attention to detail
Strong communication skills (verbal and written)
Excellent customer service skills and pleasant demeanor; experience with sales preferred
Manual dexterity and hand‑eye coordination
Dependability and punctuality
Ability to lift up to 30 lbs, bend, kneel, and stand up to 8 hrs a day
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