Our client, a
Global Medical Device Manufacturer, has an immediate opening for a Sales Support Specialist for a 18-month+ contract opportunity . Our client offers results-driven people a place where they can make a difference - every day! You will also have the opportunity to work with other like-minded, self-directed, and detail-oriented Top Talents in an extremely collaborative and professional environment.
Provides customer services relating to sales, sales promotions, installations and communications. Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly. Develops organization-wide initiatives to proactively inform and educate customers. Develops improvement plans in response to customer surveys.
Responsibilities and Requirements
Provide phone support for inquiries from sales and healthcare professionals
Engage, interact, and respond in a prompt, accurate, courteous, and poised manner to encourage positive business relationships
Support Sales Department by providing answers to questions generated by telephone, e-mails and fax. Researches responses with sales
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
Determine charges for services requested, collaborate with Corporate Accounts Receivable for collection payments, and/or arrange for billing
Prepare product or service reports by collecting and analyzing customer information
Maintain customer pricing in ERP system, including entering contracts as required
Implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes
Implement procedures to manage inventory shelf life and expiry records
Requirements
2+ years of experience required
2+ years of working with equipment contracts and service level agreements
Must have Skills:
Analytical-experience working with data to solve problems and develop processes
Organized
Experience with Microsoft Office
Proficiency in Excel including pivot tables and various functions
SAP and or SaleForce experience highly desired.
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Global Medical Device Manufacturer, has an immediate opening for a Sales Support Specialist for a 18-month+ contract opportunity . Our client offers results-driven people a place where they can make a difference - every day! You will also have the opportunity to work with other like-minded, self-directed, and detail-oriented Top Talents in an extremely collaborative and professional environment.
Provides customer services relating to sales, sales promotions, installations and communications. Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly. Develops organization-wide initiatives to proactively inform and educate customers. Develops improvement plans in response to customer surveys.
Responsibilities and Requirements
Provide phone support for inquiries from sales and healthcare professionals
Engage, interact, and respond in a prompt, accurate, courteous, and poised manner to encourage positive business relationships
Support Sales Department by providing answers to questions generated by telephone, e-mails and fax. Researches responses with sales
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
Determine charges for services requested, collaborate with Corporate Accounts Receivable for collection payments, and/or arrange for billing
Prepare product or service reports by collecting and analyzing customer information
Maintain customer pricing in ERP system, including entering contracts as required
Implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes
Implement procedures to manage inventory shelf life and expiry records
Requirements
2+ years of experience required
2+ years of working with equipment contracts and service level agreements
Must have Skills:
Analytical-experience working with data to solve problems and develop processes
Organized
Experience with Microsoft Office
Proficiency in Excel including pivot tables and various functions
SAP and or SaleForce experience highly desired.
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