About the Role
As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and providing customers with support and guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill and care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience. A Day in the Life
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities. Provide excellent customer service: welcoming and guiding customers through the store and OMNI experience where available, supporting them with direct customer service Engage with customers to provide excellent service Guide customers through our fashion trends, stories and products in all areas of the store Effectively promote and sell our products to customers Actively promote our Customer Loyalty App (Hello Member) and in-store sustainability initiatives Represent the H&M brand positively during all customer interactions Support with commercial or operational actions to reach sales targets with store management Responsibilities
Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers Use product and fashion knowledge to share relevant information with customers Retain and share service, fashion and store operations knowledge with colleagues Follow all procedures, routines, and legal requirements in all areas of the store Give and receive feedback with colleagues to learn, develop and support each other Participate in onboarding, introduction processes and trainings relevant for the role and future development Complete full garment cycle from unpacking and refill to steaming and garment care Operate fitting room and checkout areas according to best practice and processes Contribute to a clean and tidy sales floor and back of house (including stockrooms) Support with garment presentation, execution and maintaining attractive merchandise displays, clear trends and stories according to visual and commercial guidelines Ensure good stock levels with replenishment routines on the sales floor Maintain in-store OMNI Services and in-store tech services/tools (Instore Care App, Click & Collect, Smart Store, etc.) Support with opening and closing of the store Follow all health and safety guidelines and legal requirements applicable to the role and responsibilities Qualifications
As a Sales Advisor, you’ll be passionate about fashion and everything we create in-store Motivated by giving customers a great experience You should be communicative, creative and curious, motivated, flexible, decisive and action-oriented You should enjoy working in a collaborative and dynamic environment You have sales experience in a dynamic and collaborative environment that you can apply to your role Experience working with customer service in fashion, retail or other service-related industries Why You\'ll Love Working at H&M
We value diverse backgrounds and foster an inclusive environment We are a values-driven organization guided by our seven values Colleague Resource Groups (CRGs) for community and networking opportunities We are an inclusive company where you\'re encouraged to be yourself at work You will have access to a large global talent community with growth opportunities We offer comprehensive benefits including health insurance, wellness and family support programs, retirement plan and paid time off You\'ll have employee discount across H&M Group brands Additional Information
Job Status:
Hourly, Non-Exempt EEOC Code:
SLS Compensation:
$16.00 per hour *This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties and responsibilities assigned for this job at the company\'s discretion. Note:
The content above reflects the original job description without including non-essential policy or links. For questions about accessibility or accommodations, please contact the recruitment team.
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As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and providing customers with support and guidance. You'll use your fashion and product knowledge to provide our customers with all the relevant information they need for the best experience. You'll also work on garment refill and care, presentation and contribute to a clean and tidy sales floor and back of house, working closely with the rest of your store team to deliver an excellent customer experience. A Day in the Life
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities. Provide excellent customer service: welcoming and guiding customers through the store and OMNI experience where available, supporting them with direct customer service Engage with customers to provide excellent service Guide customers through our fashion trends, stories and products in all areas of the store Effectively promote and sell our products to customers Actively promote our Customer Loyalty App (Hello Member) and in-store sustainability initiatives Represent the H&M brand positively during all customer interactions Support with commercial or operational actions to reach sales targets with store management Responsibilities
Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers Use product and fashion knowledge to share relevant information with customers Retain and share service, fashion and store operations knowledge with colleagues Follow all procedures, routines, and legal requirements in all areas of the store Give and receive feedback with colleagues to learn, develop and support each other Participate in onboarding, introduction processes and trainings relevant for the role and future development Complete full garment cycle from unpacking and refill to steaming and garment care Operate fitting room and checkout areas according to best practice and processes Contribute to a clean and tidy sales floor and back of house (including stockrooms) Support with garment presentation, execution and maintaining attractive merchandise displays, clear trends and stories according to visual and commercial guidelines Ensure good stock levels with replenishment routines on the sales floor Maintain in-store OMNI Services and in-store tech services/tools (Instore Care App, Click & Collect, Smart Store, etc.) Support with opening and closing of the store Follow all health and safety guidelines and legal requirements applicable to the role and responsibilities Qualifications
As a Sales Advisor, you’ll be passionate about fashion and everything we create in-store Motivated by giving customers a great experience You should be communicative, creative and curious, motivated, flexible, decisive and action-oriented You should enjoy working in a collaborative and dynamic environment You have sales experience in a dynamic and collaborative environment that you can apply to your role Experience working with customer service in fashion, retail or other service-related industries Why You\'ll Love Working at H&M
We value diverse backgrounds and foster an inclusive environment We are a values-driven organization guided by our seven values Colleague Resource Groups (CRGs) for community and networking opportunities We are an inclusive company where you\'re encouraged to be yourself at work You will have access to a large global talent community with growth opportunities We offer comprehensive benefits including health insurance, wellness and family support programs, retirement plan and paid time off You\'ll have employee discount across H&M Group brands Additional Information
Job Status:
Hourly, Non-Exempt EEOC Code:
SLS Compensation:
$16.00 per hour *This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties and responsibilities assigned for this job at the company\'s discretion. Note:
The content above reflects the original job description without including non-essential policy or links. For questions about accessibility or accommodations, please contact the recruitment team.
#J-18808-Ljbffr