JOB SUMMARY
The Avionics/Mods Sales Manager will be responsible for driving profitability in the US Service Network through market development and modification sales. Duties will include setting strategy with the Aftermarket Innovation team, establishing marketing plans, leading the sales process, and closing high-value deals for US service network. Manager of Mods/Avionics will be the modifications focal point for the entire Service Center network and drive revenue growth for all Textron Aviation Citation, Hawker, and Beechcraft products.
JOB RESPONSIBILITIES
Develops and implements systems to ensure priority high-dollar upgrades are thoroughly communicated to relevant audiences
Develops and implements marketing strategies in conjunction with Innovation Team & Customer Service Marketing team to increase customer awareness of product offerings to improve aircraft performance, address obsolescence and contribute to the financial goals and objectives of the company
Monitors and drives robust aftermarket mod pipeline development. Communicate and collaborate with other managers and General Managers (GMs) in support of meeting the service network overall business goals
Researches and identifies potential sales opportunities using available reports and tools. Actively seeks and identifies opportunities. Aggressively pursues sales leads provided by Textron Aviation employees and satisfied customers.
Grow personalized business relationships with customers, vendors, service center staff, and proposal team to benefit the customer and Service Center network
Plans and executes sales initiatives, customer events and promotions to drive business to the Service Centers. Leads a shift in the Aftermarket Sales organization from a “Mx due focus” to a “Large mod focus.”
Makes appropriate recommendations to Innovation team on competitive products, pricing, and improvement at the service center execution level. Contributes to project prioritization
Periodically benchmarks service network against other regional service providers
Attends sales meetings and aviation conferences/conventions as a marketing representative for the service network
Provides periodic sales reports to the Customer Service leadership and GMs as requested (e.g. sales trend analysis, projected mod volume by quarter, sales forecasts) for the use in annual budgets, staffing, and long-term planning
Works with Aftermarket Data Analysis group to develop relevant metrics, analytics, and standard reports that can be shared with GMs, Sales, and Aftermarket Upper Management
Maintains and improves product knowledge by participating in training programs, outside seminars, reading product literature and publications
Follows up with customers to review expectations and ensure satisfaction after service is completed
Disseminates information to Service Center staff to strengthen service quality and financial success
EDUCATION/ EXPERIENCE
Bachelor’s degree required; engineering discipline preferred.
Minimum 7 years of relative customer support or avionics/electrical experience required, preferably in the aviation industry.
QUALIFICATIONS
SFDC and the Microsoft suite experience preferred
Candidate must be able to work in an autonomous self-directed environment to achieve the marketing strategies and sales control systems set forth by the company
Candidate must possess strong communication skills to work with colleagues and customers while communicating the benefits of technical modifications
Candidate must be willing to travel at least 33% of the time in all associated markets
Engineering background, A&P or pilot license preferred
Textron Aviation Inc. must comply with U.S. export control laws and regulations. If a position requires access to sensitive information controlled under these laws and regulations, a successful applicant must be eligible to meet any requirements to access controlled information.
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
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JOB RESPONSIBILITIES
Develops and implements systems to ensure priority high-dollar upgrades are thoroughly communicated to relevant audiences
Develops and implements marketing strategies in conjunction with Innovation Team & Customer Service Marketing team to increase customer awareness of product offerings to improve aircraft performance, address obsolescence and contribute to the financial goals and objectives of the company
Monitors and drives robust aftermarket mod pipeline development. Communicate and collaborate with other managers and General Managers (GMs) in support of meeting the service network overall business goals
Researches and identifies potential sales opportunities using available reports and tools. Actively seeks and identifies opportunities. Aggressively pursues sales leads provided by Textron Aviation employees and satisfied customers.
Grow personalized business relationships with customers, vendors, service center staff, and proposal team to benefit the customer and Service Center network
Plans and executes sales initiatives, customer events and promotions to drive business to the Service Centers. Leads a shift in the Aftermarket Sales organization from a “Mx due focus” to a “Large mod focus.”
Makes appropriate recommendations to Innovation team on competitive products, pricing, and improvement at the service center execution level. Contributes to project prioritization
Periodically benchmarks service network against other regional service providers
Attends sales meetings and aviation conferences/conventions as a marketing representative for the service network
Provides periodic sales reports to the Customer Service leadership and GMs as requested (e.g. sales trend analysis, projected mod volume by quarter, sales forecasts) for the use in annual budgets, staffing, and long-term planning
Works with Aftermarket Data Analysis group to develop relevant metrics, analytics, and standard reports that can be shared with GMs, Sales, and Aftermarket Upper Management
Maintains and improves product knowledge by participating in training programs, outside seminars, reading product literature and publications
Follows up with customers to review expectations and ensure satisfaction after service is completed
Disseminates information to Service Center staff to strengthen service quality and financial success
EDUCATION/ EXPERIENCE
Bachelor’s degree required; engineering discipline preferred.
Minimum 7 years of relative customer support or avionics/electrical experience required, preferably in the aviation industry.
QUALIFICATIONS
SFDC and the Microsoft suite experience preferred
Candidate must be able to work in an autonomous self-directed environment to achieve the marketing strategies and sales control systems set forth by the company
Candidate must possess strong communication skills to work with colleagues and customers while communicating the benefits of technical modifications
Candidate must be willing to travel at least 33% of the time in all associated markets
Engineering background, A&P or pilot license preferred
Textron Aviation Inc. must comply with U.S. export control laws and regulations. If a position requires access to sensitive information controlled under these laws and regulations, a successful applicant must be eligible to meet any requirements to access controlled information.
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
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