Senior Director - Human Resource Outsourcing
Infosys Limited, Atlanta, Georgia, United States, 30383
Senior Director - Human Resource Outsourcing (HRO)
Senior Industry Principal
Remote within the US - work from anywhere
Business travel required
With the main goal of driving business development for our Hire to Retire outsourcing services, the Senior Industry Principal (Senior Director), Americas is a vital role in the Enterprise services leadership team. You will lead responses and proposals against client RFXs as a domain expert, collaborating closely with solution design, program management, digital solutions, and transformation consulting groups. The role also requires close collaboration with sales groups to find proactive pursuits with prospective clients. Your objective is to acquire new clients and increase revenue from existing ones. You will act as a trusted advisor to client CHROs and HR leaders, leading conversations with insights and guidance on leveraging transformative HR solutions. The role requires the ability to understand client needs and challenges and engage them in large‑scale HR outsourcing and transformation projects.
Responsibilities
Building strong relationships with CHROs, HR function and technology leaders, and shared services heads, ensuring alignment and commitment to Infosys solutions and capabilities.
Being a trusted transformation partner for CXOs and helping them achieve strategic objectives.
Co‑leading HR, including payroll outsourcing and transformation pursuits with the sales anchors and ensuring a high‑quality winning proposal is submitted to clients.
Responding to proactive sales threads initiated by the sales team or reactive responses to RFXs received for HR and payroll services.
Engaging with client leaders, understanding their requirements, addressing them in proposals, presenting proposals, taking client feedback, and improving proposals.
Serving on the senior governance team for services transition and transformation projects and ensuring successful delivery.
Providing domain leadership and guidance to various HR engagements in the Americas as required.
Creating and delivering high‑quality content for webinars and whitepapers to showcase Infosys thought leadership in the HR domain.
Participating in or leading analyst RFIs and surveys to ensure Infosys is favorably placed in the market and improves its position year on year.
Coaching, reviewing work, and mentoring junior team members who are part of the pursuit teams, developing their skills and capabilities.
Taking part in or leading cross‑functional initiatives across the organization to support the unit's goals.
Basic Qualifications
Bachelor’s degree or foreign equivalent from an accredited institution. Three years of progressive experience in the specialty can be considered in lieu of every year of education.
16+ years of experience, with strong sales, relationship management, and account management experience.
Preferred Qualifications
Deep knowledge of the Hire to Retire HR functions and the latest trends and best practices in transformation of HR outsourcing services.
Ability to interpret client requirements and vision for the HR department and articulate the same into outsourcing and transformation solution win themes while creating proposals.
A proven track record of providing CHRO advisory services and delivering value‑added outcomes.
A good understanding of digital/AI solutions and how they can enhance HR functions.
Ability to communicate effectively with senior stakeholders and influence their decisions.
Excellent solution/proposal presentation preparation and delivery skills.
Ability to work with a diverse and cross‑functional team and manage multiple tasks simultaneously.
Flexibility to work in varied time zones to collaborate with globally spread teams and client stakeholders for multinational clients.
Applicants for employment in the U.S. must possess work authorization that does not require employer sponsorship for a visa (H1B or otherwise).
The job entails sitting and working at a computer for extended periods of time. Candidates should be able to communicate by telephone, email, or face to face.
Work Model Remote role – work from anywhere in the U.S.; requires business travel. Working hours are aligned with EST.
Who We Are Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited, provides end‑to‑end transformative business process management services for clients worldwide. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting‑edge technology platforms, Infosys BPM enables clients to achieve cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience. Infosys BPM has 38 delivery centers in 13 countries across five continents and 60,966 employees from 104 nationalities (as of September 2025). The company is consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last five years, including the Outsourcing Center, SSON, and GSA. Infosys BPM is recognized for its robust people practices and is a top employer of choice for its industry‑leading HR best practices.
Equal Opportunity Employer Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.
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With the main goal of driving business development for our Hire to Retire outsourcing services, the Senior Industry Principal (Senior Director), Americas is a vital role in the Enterprise services leadership team. You will lead responses and proposals against client RFXs as a domain expert, collaborating closely with solution design, program management, digital solutions, and transformation consulting groups. The role also requires close collaboration with sales groups to find proactive pursuits with prospective clients. Your objective is to acquire new clients and increase revenue from existing ones. You will act as a trusted advisor to client CHROs and HR leaders, leading conversations with insights and guidance on leveraging transformative HR solutions. The role requires the ability to understand client needs and challenges and engage them in large‑scale HR outsourcing and transformation projects.
Responsibilities
Building strong relationships with CHROs, HR function and technology leaders, and shared services heads, ensuring alignment and commitment to Infosys solutions and capabilities.
Being a trusted transformation partner for CXOs and helping them achieve strategic objectives.
Co‑leading HR, including payroll outsourcing and transformation pursuits with the sales anchors and ensuring a high‑quality winning proposal is submitted to clients.
Responding to proactive sales threads initiated by the sales team or reactive responses to RFXs received for HR and payroll services.
Engaging with client leaders, understanding their requirements, addressing them in proposals, presenting proposals, taking client feedback, and improving proposals.
Serving on the senior governance team for services transition and transformation projects and ensuring successful delivery.
Providing domain leadership and guidance to various HR engagements in the Americas as required.
Creating and delivering high‑quality content for webinars and whitepapers to showcase Infosys thought leadership in the HR domain.
Participating in or leading analyst RFIs and surveys to ensure Infosys is favorably placed in the market and improves its position year on year.
Coaching, reviewing work, and mentoring junior team members who are part of the pursuit teams, developing their skills and capabilities.
Taking part in or leading cross‑functional initiatives across the organization to support the unit's goals.
Basic Qualifications
Bachelor’s degree or foreign equivalent from an accredited institution. Three years of progressive experience in the specialty can be considered in lieu of every year of education.
16+ years of experience, with strong sales, relationship management, and account management experience.
Preferred Qualifications
Deep knowledge of the Hire to Retire HR functions and the latest trends and best practices in transformation of HR outsourcing services.
Ability to interpret client requirements and vision for the HR department and articulate the same into outsourcing and transformation solution win themes while creating proposals.
A proven track record of providing CHRO advisory services and delivering value‑added outcomes.
A good understanding of digital/AI solutions and how they can enhance HR functions.
Ability to communicate effectively with senior stakeholders and influence their decisions.
Excellent solution/proposal presentation preparation and delivery skills.
Ability to work with a diverse and cross‑functional team and manage multiple tasks simultaneously.
Flexibility to work in varied time zones to collaborate with globally spread teams and client stakeholders for multinational clients.
Applicants for employment in the U.S. must possess work authorization that does not require employer sponsorship for a visa (H1B or otherwise).
The job entails sitting and working at a computer for extended periods of time. Candidates should be able to communicate by telephone, email, or face to face.
Work Model Remote role – work from anywhere in the U.S.; requires business travel. Working hours are aligned with EST.
Who We Are Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited, provides end‑to‑end transformative business process management services for clients worldwide. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting‑edge technology platforms, Infosys BPM enables clients to achieve cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience. Infosys BPM has 38 delivery centers in 13 countries across five continents and 60,966 employees from 104 nationalities (as of September 2025). The company is consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last five years, including the Outsourcing Center, SSON, and GSA. Infosys BPM is recognized for its robust people practices and is a top employer of choice for its industry‑leading HR best practices.
Equal Opportunity Employer Infosys is an equal opportunity employer, and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.
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