Salesforce Solution Architect

* This position requires expertise in Salesforce Service Cloud and Marketing Cloud, alongside experience integrating third-party tools such as Five9. Collaboration with business stakeholders, technology leaders, and cross-functional teams will be critical to designing and implementing innovative solutions that drive engagement, satisfaction, and operational efficiency.* Expertise in designing and implementing Salesforce solutions, including custom objects, flows, and process automation.* Solution Architecture & Leadership: Strong ability to design scalable, high-performance Salesforce solutions that meet business objectives and align with Salesforce best practices, while acting as a technical lead on projects.* Team Leadership & Mentorship: Ability to lead and mentor a team, fostering a positive, high-performance culture and ensuring alignment with best practices.* Project Technical Leadership: Ability to provide architectural guidance, make key technical decisions, and ensure solutions meet both technical requirements and business objectives.* Cross-Functional Communication: Excellent written and verbal communication skills, with the ability to work effectively with both technical and non-technical stakeholders at all levels of the organization.* Custom Solution Development: Expertise in developing and implementing custom apps, objects, flows, workflows, and automations, with a focus on scalable, maintainable solutions that align with business needs.* Critical Information Evaluation: Ability to critically evaluate information gathered from multiple sources, reconcile conflicting inputs, and translate high-level business requirements into detailed technical solutions while distinguishing user requests from the underlying true needs.* Self-Motivated & Independent: Self-driven and able to work both independently and collaboratively with teams in a remote environment, taking ownership of complex tasks from design through implementation.* Salesforce Platform Expertise: Deep understanding of Salesforce architecture, process defaults, data structures, and the ability to assess the impact of new requirements on upstream and downstream systems.* Continuous Learning: Proactively stays up-to-date with Salesforce releases, emerging technologies, and platform capabilities to drive improvements in system performance and user experience.* Service Cloud Expertise: Advanced knowledge of Salesforce Service Cloud, including configuration, optimization, and integration.* Contact Center Integration: Hands-on experience integrating third-party Contact Center tools like Five9, with a focus on improving communication workflows.* Marketing Cloud Familiarity: Ability to leverage or integrate Marketing Cloud features for multichannel outreach strategies.* Innovation & Problem-Solving: Strong ability to identify opportunities for improvement and implement innovative solutions.* Data Integrity & Security: Proven ability to design secure and scalable data models with robust governance processes.* Collaboration & Communication: Excellent interpersonal skills, with a focus on stakeholder engagement and cross-functional collaboration.* Agile Methodology: Experience in Agile environments, managing projects through tools like Jira or Azure DevOps.* Continuous Learning: Commitment to staying updated with Salesforce platform capabilities and industry trends.**Competencies****:****Skills****:****Education & Experience Requirements****:*** Minimum of 5 years in Salesforce-focused roles with deep expertise in Service Cloud, Omni-Channel, and communications workflows.* Cross-Functional Collaboration: Experience working with stakeholders to translate business needs into technical solutions.* Experience mentoring and leading teams of Salesforce professionals, ensuring alignment with best practices.**Preferred Requirements****:*** Experience with Salesforce Marketing Cloud is a plus.* Familiarity with Service Cloud Voice, Education Cloud, Experience Cloud, Marketing Cloud, and Einstein Analytics* Proven experience integrating third-party Contact Center solutions like Five9, Service Cloud Voice etc.The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall, based on disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of the University, or be subjected to discrimination. For information about UMGC’s Reasonable Workplace Accommodation Policy or to request an accommodation, applicants/candidates can contact Employee Accommodations via email at **Tuition Remission:** Immediate availability for Regular Exempt Staff. Spouses and dependent children are eligible for undergraduate tuition remission after two years of service. **NOTE: For part-time employees (at least 50 percent of the time), tuition remission benefits are prorated.** #J-18808-Ljbffr