Sr Director, Technology - Business Insights and Capabilities - GRS Tech
Liberty Mutual Insurance, Portsmouth, New Hampshire, United States, 00215
Overview
The GRS Data & Analytics team is focused on delivering best in class data, analytics, and business insights solutions to Global Risk Solutions (GRS). Reporting to the GRS CDAO, the Sr Director, Technology – Business Insights and Capabilities will build the “front door” for business insight demand, own the executive-grade performance reporting, and develop shared capabilities that make insights trusted, repeatable, and adopted across GRS. You will partner with Segment Chief Data Officers and business leaders across Underwriting, Claims, Distribution, Finance, Operations, Risk to shape priorities and embed insights into operating routines and work closely with Data Platform & Engineering, Advanced Analytics & AI Enablement, Data Strategy/Governance, and Domain Support & Data Operations to ensure reporting and insights are scalable, governed, and sustainable. You serve as the steward for driving adoption of enterprise standard BI / MI tools and solutions across GRS.
Responsibilities Strategy & Planning
Drives adoption of MDM and influences organization to maximize utilization while supporting conformance to enterprise MDM standards for onboarding of new applications
Sets direction for Master Data Management (MDM) across build/deploy and adoption to improve consistency across customer/broker/policy/claim and related entities
Serves as a change agent to promote benefits of implementing and adopting MDM
Owns the Business Insights roadmap aligned to enterprise outcomes while maintaining enterprise reporting standards and frameworks
Execution
Leads delivery and continuous improvement of:
BI Reporting (cross-GRS): governed dashboards and self-service reporting with consistent metrics
MI Reporting (cross-GRS): recurring executive/management packs and performance routines
Insights Generation (cross-GRS): diagnostic deep-dives, performance driver analysis, and decision support
Ensures reporting is accurate, explainable, and trusted through strong controls, reconciliation, and lineage to governed definitions
Leads efforts to rationalize and optimize existing reporting footprint, while championing efforts to infuse innovation (e.g., GenBI) into reporting capabilities
Partner with application teams to execute MDM roadmap: domain prioritization, release sequencing, adoption plans, and measurement of data quality and business impact
Talent Management
Builds and leads a team spanning BI product leadership, reporting engineering, insight analytics, visualization/storytelling, and enablement
Establishes scalable ways of working (playbooks, reusable assets, training etc.) to raise insight adoption and data literacy
Qualifications
Bachelor\'s or Master\'s Degree in technical or business discipline or related experience; Master\'s Degree preferred.
Generally a minimum of 15 years related experience in business insights, performance management, BI/analytics leadership, or data product leadership with 5 years in people leadership role desirable.
Deep experience with enterprise BI/MI operating models, KPI frameworks, and executive performance management.
Highly proficient in master data management (MDM) concepts and operating models along with practical expertise in MDM programs (domain strategy, stewardship, adoption, and measurable quality improvements).
Strong fluency in modern data/BI concepts that drive trust and scalability (semantic/metrics layers, dimensional thinking, governance).
Proven ability to lead large, cross-functional initiatives in global, matrixed environments.
Strong prioritization and stakeholder management—balances “run” reporting needs with “change” capability building.
Executive presence; able to influence senior leaders and drive adoption of standards and ways of working.
Commercial & specialty insurance experience strongly preferred.
About Us Pay Philosophy:
The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran\'s status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
Fair Chance Notices
California
Los Angeles Incorporated
Los Angeles Unincorporated
Philadelphia
San Francisco
#J-18808-Ljbffr
Responsibilities Strategy & Planning
Drives adoption of MDM and influences organization to maximize utilization while supporting conformance to enterprise MDM standards for onboarding of new applications
Sets direction for Master Data Management (MDM) across build/deploy and adoption to improve consistency across customer/broker/policy/claim and related entities
Serves as a change agent to promote benefits of implementing and adopting MDM
Owns the Business Insights roadmap aligned to enterprise outcomes while maintaining enterprise reporting standards and frameworks
Execution
Leads delivery and continuous improvement of:
BI Reporting (cross-GRS): governed dashboards and self-service reporting with consistent metrics
MI Reporting (cross-GRS): recurring executive/management packs and performance routines
Insights Generation (cross-GRS): diagnostic deep-dives, performance driver analysis, and decision support
Ensures reporting is accurate, explainable, and trusted through strong controls, reconciliation, and lineage to governed definitions
Leads efforts to rationalize and optimize existing reporting footprint, while championing efforts to infuse innovation (e.g., GenBI) into reporting capabilities
Partner with application teams to execute MDM roadmap: domain prioritization, release sequencing, adoption plans, and measurement of data quality and business impact
Talent Management
Builds and leads a team spanning BI product leadership, reporting engineering, insight analytics, visualization/storytelling, and enablement
Establishes scalable ways of working (playbooks, reusable assets, training etc.) to raise insight adoption and data literacy
Qualifications
Bachelor\'s or Master\'s Degree in technical or business discipline or related experience; Master\'s Degree preferred.
Generally a minimum of 15 years related experience in business insights, performance management, BI/analytics leadership, or data product leadership with 5 years in people leadership role desirable.
Deep experience with enterprise BI/MI operating models, KPI frameworks, and executive performance management.
Highly proficient in master data management (MDM) concepts and operating models along with practical expertise in MDM programs (domain strategy, stewardship, adoption, and measurable quality improvements).
Strong fluency in modern data/BI concepts that drive trust and scalability (semantic/metrics layers, dimensional thinking, governance).
Proven ability to lead large, cross-functional initiatives in global, matrixed environments.
Strong prioritization and stakeholder management—balances “run” reporting needs with “change” capability building.
Executive presence; able to influence senior leaders and drive adoption of standards and ways of working.
Commercial & specialty insurance experience strongly preferred.
About Us Pay Philosophy:
The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran\'s status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
Fair Chance Notices
California
Los Angeles Incorporated
Los Angeles Unincorporated
Philadelphia
San Francisco
#J-18808-Ljbffr