Overview
Description
Lofty is a high-growth, global SaaS company serving the residential real estate market. Our suite of tools addresses the daily pain points faced by agents, empowering them to launch effective marketing campaigns, track leads' activities, build lasting customer relationships, and efficiently manage teams. We are seeking a highly motivated Sales Coordinator to join our team and drive growth within the industry.
What’s the job? Lofty is seeking an Enterprise Account Specialist to manage and grow a portfolio of enterprise customers using Lofty’s enterprise customer success motion. This role owns post-sale execution across onboarding, adoption, engagement, and retention, with a strong focus on seat growth, agent adoption, and Net Revenue Retention (NRR).
This role is intentionally scoped as a stepping stone into an Enterprise Customer Success Manager (ECSM) position. While responsibilities and outcomes mirror those of an ECSM, the Enterprise Account Specialist manages a smaller, lower-complexity book of business with fewer executive stakeholders and escalations — providing a clear proving ground for future growth.
Account Ownership & Customer Success
Own a portfolio of enterprise accounts as the primary Customer Success point of contact.
Execute the full post-sale customer lifecycle, including onboarding, adoption, engagement, and renewal readiness.
Maintain regular, structured touchpoints with account stakeholders.
Monitor account health, platform usage, and engagement to proactively manage risk.
Ensure customers are consistently realizing value from the Lofty platform.
Seat Growth, Adoption & Revenue Retention
Drive agent adoption across child seats to unlock expansion and growth opportunities.
Partner closely with Strategic Growth Managers (SGMs) to support seat growth and revenue initiatives.
Identify expansion-ready signals based on usage, engagement, and adoption data.
Support renewal readiness by improving account health and demonstrated value.
Contribute directly to Net Revenue Retention (NRR) across your book of business.
Cross-Functional Partnership
Collaborate with SGMs on account planning, opportunity identification, and execution.
Coordinate with Support, Onboarding, and Product teams to resolve account issues.
Own communication, follow-through, and escalation management as needed.
Prepare and participate in account reviews using usage data and outcomes.
Execution, Systems & Accountability
Maintain accurate account documentation, activity tracking, and notes in HubSpot.
Track progress against adoption, seat growth, and engagement benchmarks.
Deliver trainings, webinars, and enablement sessions for assigned accounts.
Execute within established enterprise success playbooks and operating cadences.
Work Location You’ll be based out of our headquarters in the Warehouse District of Downtown Phoenix. During onboarding and training, you’ll work in-office five days a week to ramp up quickly and connect with your team. Once performance metrics are met, you’ll transition to a hybrid schedule of three in-office days per week.
Earning Potential First-year earnings: This role offers a competitive base salary starting at $70,000 with a 20% bonus and opportunities for growth based on performance.
Requirements What are we looking for?
2+ years of experience in Customer Success, Account Management, or SaaS.
Experience managing a book of business in a B2B or enterprise environment.
Strong understanding of customer lifecycle management, adoption, and retention motions.
Confidence owning customer conversations and driving outcomes.
Excellent organizational, communication, and follow-through skills.
Ability to manage multiple accounts in a fast-paced, growth-oriented environment.
Benefits
Health Insurance: FREE medical coverage for employees for one of our plan options; dependents may be added with a credit to keep costs down.
Paid Time Off: 10 holidays plus three weeks of paid time off.
Paternity Leave: Up to 6 weeks of paid paternity time after qualifying for FMLA.
Employee Assistance Program: Free access to SupportLinc for confidential support for you and your family.
Team Building: Monthly activities, quarterly town halls, open Q&A sessions, and events.
Growth Opportunities: Leadership training, development journeys, coaching/mentoring opportunities.
Tools To Do The Job: Pre-start setup to ensure you are ready on day one.
401(k) with company match; 100% company-paid life/AD&D insurance and short-term disability.
Join our growing team and let’s have fun building this business together!
#J-18808-Ljbffr
What’s the job? Lofty is seeking an Enterprise Account Specialist to manage and grow a portfolio of enterprise customers using Lofty’s enterprise customer success motion. This role owns post-sale execution across onboarding, adoption, engagement, and retention, with a strong focus on seat growth, agent adoption, and Net Revenue Retention (NRR).
This role is intentionally scoped as a stepping stone into an Enterprise Customer Success Manager (ECSM) position. While responsibilities and outcomes mirror those of an ECSM, the Enterprise Account Specialist manages a smaller, lower-complexity book of business with fewer executive stakeholders and escalations — providing a clear proving ground for future growth.
Account Ownership & Customer Success
Own a portfolio of enterprise accounts as the primary Customer Success point of contact.
Execute the full post-sale customer lifecycle, including onboarding, adoption, engagement, and renewal readiness.
Maintain regular, structured touchpoints with account stakeholders.
Monitor account health, platform usage, and engagement to proactively manage risk.
Ensure customers are consistently realizing value from the Lofty platform.
Seat Growth, Adoption & Revenue Retention
Drive agent adoption across child seats to unlock expansion and growth opportunities.
Partner closely with Strategic Growth Managers (SGMs) to support seat growth and revenue initiatives.
Identify expansion-ready signals based on usage, engagement, and adoption data.
Support renewal readiness by improving account health and demonstrated value.
Contribute directly to Net Revenue Retention (NRR) across your book of business.
Cross-Functional Partnership
Collaborate with SGMs on account planning, opportunity identification, and execution.
Coordinate with Support, Onboarding, and Product teams to resolve account issues.
Own communication, follow-through, and escalation management as needed.
Prepare and participate in account reviews using usage data and outcomes.
Execution, Systems & Accountability
Maintain accurate account documentation, activity tracking, and notes in HubSpot.
Track progress against adoption, seat growth, and engagement benchmarks.
Deliver trainings, webinars, and enablement sessions for assigned accounts.
Execute within established enterprise success playbooks and operating cadences.
Work Location You’ll be based out of our headquarters in the Warehouse District of Downtown Phoenix. During onboarding and training, you’ll work in-office five days a week to ramp up quickly and connect with your team. Once performance metrics are met, you’ll transition to a hybrid schedule of three in-office days per week.
Earning Potential First-year earnings: This role offers a competitive base salary starting at $70,000 with a 20% bonus and opportunities for growth based on performance.
Requirements What are we looking for?
2+ years of experience in Customer Success, Account Management, or SaaS.
Experience managing a book of business in a B2B or enterprise environment.
Strong understanding of customer lifecycle management, adoption, and retention motions.
Confidence owning customer conversations and driving outcomes.
Excellent organizational, communication, and follow-through skills.
Ability to manage multiple accounts in a fast-paced, growth-oriented environment.
Benefits
Health Insurance: FREE medical coverage for employees for one of our plan options; dependents may be added with a credit to keep costs down.
Paid Time Off: 10 holidays plus three weeks of paid time off.
Paternity Leave: Up to 6 weeks of paid paternity time after qualifying for FMLA.
Employee Assistance Program: Free access to SupportLinc for confidential support for you and your family.
Team Building: Monthly activities, quarterly town halls, open Q&A sessions, and events.
Growth Opportunities: Leadership training, development journeys, coaching/mentoring opportunities.
Tools To Do The Job: Pre-start setup to ensure you are ready on day one.
401(k) with company match; 100% company-paid life/AD&D insurance and short-term disability.
Join our growing team and let’s have fun building this business together!
#J-18808-Ljbffr