At Lions & Tigers, we build long-term client partnerships by being clear, collaborative, and focused on delivering real results.
As the
Senior Account Manager – Managed Services , you will serve as the primary client contact across our Microsoft MOSA accounts. You will coordinate work across Lions & Tigers consultants supporting MOSA engagements, help maintain strong day-to-day client relationships, and ensure we consistently meet MOSA delivery, reporting, and compliance requirements. This role sits at the intersection of client partnership, delivery coordination, and agreement accountability — helping ensure work is running smoothly for both our clients and our teams.
While this role is primarily remote, candidates must be based in the Greater Seattle area for occasional in-person client meetings and staff engagements.
Key Responsibilities and Deliverables: Accountable for the experience, retention and growth of a dedicated client portfolio.
Client Account Ownership, Retention & Growth
Serve as a primary client contact across assigned MOSA accounts
Support strong client relationships that drive satisfaction, retention, and long-term growth
Understand client goals and translate needs into clear scopes of work and delivery plans
Partner closely with clients and internal teams to ensure high-quality service and delivery
Business Development & Expansion
Partner with VP of Client Experience to support account retention and expansion goals
Identify opportunities to expand relationships and services within existing accounts
Contribute to pipeline development in partnership with marketing, client experience, and leadership
Managed Outsourced Service Agreement (MOSA) Program & Service Delivery Management
Serve as a primary client interface between Microsoft and Lions & Tigers for MOSA-related delivery, requests, and escalations
Coordinate delivery across marketing, communications, operations, customer insights, marketing technology, and analytics.
Lead and support required governance rhythms, including business reviews, status reporting, and planning cycles
Ensure work is scoped, tracked, and delivered in alignment with MOSA agreement requirements, including reporting, utilization, and deliverable standards
Monitor program health, risks, dependencies, and scope changes, and manage escalation paths as needed
Maintain clear, centralized visibility into MOSA activity, performance metrics, and compliance expectations
Support the development of a tool used for MOSA activity reporting.
About You:
5+ years of experience in account management, client services, or management consulting, with a focus on enterprise and/or mid-market services.
Proven success in managing a services business pipeline from lead to close, along with a successful history in establishing and expanding client relationships.
Previous experience working within a consulting agency, professional services firm, or similar project-based environment preferred
Experience and acumen engaging with senior-level business executives and complex, distributed, multiple-stakeholder teams.
Demonstrated ability to cultivate long-term, strategic relationships within complex client environments—balancing near-term needs with long-term growth opportunities and consistently delivering a high-touch client experience.
Strong strategic thinking and business development skills.
Excellent communication skills and strong client-facing presence.
Proficiency in Microsoft Office and adaptability to various technology platforms.
Global and cultural awareness; proven competency for working in diverse and inclusive teams.
Ability to meet with clients in-person on as needed.
Ability to work effectively remotely (and across time zones, when necessary).
Compensation and Benefits Overview:
Compensation:
Base salary range of $125,000–$140,000 annually, plus performance-based incentives, with on-target earnings (OTE) typically between $140,000–$180,000.
Insurance Benefits : A range of health, dental, and vision insurance options to cater to your healthcare needs.
Retirement Benefits : Secure your future with our retirement savings plan.
Paid Time Off (PTO) : We value work-life balance, offering generous PTO, sick leave, and vacation policies.
Paid Holidays : Observe standard paid holidays with your loved ones.
What is Lions & Tigers? Lions & Tigers offers professional staffing & workforce solutions to Fortune 500s & startups. We design custom teams with full-time & fractional support from highly-skilled communications, marketing, operations, and change specialists for ongoing engagements and deliverable-based projects. We create solutions to match an organization’s evolving needs.
By building and supporting blended workforces, we center mothers and BIPOC professionals in our model to keep people in the workforce, driving innovation and profitability. Our mission is to co-design a more human and valued work experience advancing impact, access & belonging.
Recent accolades for Lions & Tigers:
Microsoft Diverse-Owned Supplier of the Year (2021)
Microsoft Medium Supplier of the Year (2022)
Puget Sound Business Journal's Washington Best Workplaces (2020, 2021, 2022)
Our Core Values:
COMMUNITY
We come together in collective action to nurture a community that lifts one another up and prioritizes economic access and representation. Together, and with intention, we achieve more than we ever will alone.
IMPACT
Entrepreneurs at our core, we care deeply and take ownership for how we show up in the world. Individually and in community, we operate in highest and best use, measuring success in outcomes not output.
STEWARDSHIP
We believe in service plus advocacy. It is with great responsibility that we leverage the resources of our clients’ investments in us and our own corporate dollars to leave all things better than we found them.
COURAGE
With determination and a resilience, we lead. True to our word, emphatic in our actions. Our stride is long and heads are held high, as we push the boundaries of what is accepted in pursuit of what is possible.
The Application Your thoughtful and complete answers to the application questions are greatly appreciated! Our team thoroughly reviews all items before deciding which candidates to move forward.
#J-18808-Ljbffr
As the
Senior Account Manager – Managed Services , you will serve as the primary client contact across our Microsoft MOSA accounts. You will coordinate work across Lions & Tigers consultants supporting MOSA engagements, help maintain strong day-to-day client relationships, and ensure we consistently meet MOSA delivery, reporting, and compliance requirements. This role sits at the intersection of client partnership, delivery coordination, and agreement accountability — helping ensure work is running smoothly for both our clients and our teams.
While this role is primarily remote, candidates must be based in the Greater Seattle area for occasional in-person client meetings and staff engagements.
Key Responsibilities and Deliverables: Accountable for the experience, retention and growth of a dedicated client portfolio.
Client Account Ownership, Retention & Growth
Serve as a primary client contact across assigned MOSA accounts
Support strong client relationships that drive satisfaction, retention, and long-term growth
Understand client goals and translate needs into clear scopes of work and delivery plans
Partner closely with clients and internal teams to ensure high-quality service and delivery
Business Development & Expansion
Partner with VP of Client Experience to support account retention and expansion goals
Identify opportunities to expand relationships and services within existing accounts
Contribute to pipeline development in partnership with marketing, client experience, and leadership
Managed Outsourced Service Agreement (MOSA) Program & Service Delivery Management
Serve as a primary client interface between Microsoft and Lions & Tigers for MOSA-related delivery, requests, and escalations
Coordinate delivery across marketing, communications, operations, customer insights, marketing technology, and analytics.
Lead and support required governance rhythms, including business reviews, status reporting, and planning cycles
Ensure work is scoped, tracked, and delivered in alignment with MOSA agreement requirements, including reporting, utilization, and deliverable standards
Monitor program health, risks, dependencies, and scope changes, and manage escalation paths as needed
Maintain clear, centralized visibility into MOSA activity, performance metrics, and compliance expectations
Support the development of a tool used for MOSA activity reporting.
About You:
5+ years of experience in account management, client services, or management consulting, with a focus on enterprise and/or mid-market services.
Proven success in managing a services business pipeline from lead to close, along with a successful history in establishing and expanding client relationships.
Previous experience working within a consulting agency, professional services firm, or similar project-based environment preferred
Experience and acumen engaging with senior-level business executives and complex, distributed, multiple-stakeholder teams.
Demonstrated ability to cultivate long-term, strategic relationships within complex client environments—balancing near-term needs with long-term growth opportunities and consistently delivering a high-touch client experience.
Strong strategic thinking and business development skills.
Excellent communication skills and strong client-facing presence.
Proficiency in Microsoft Office and adaptability to various technology platforms.
Global and cultural awareness; proven competency for working in diverse and inclusive teams.
Ability to meet with clients in-person on as needed.
Ability to work effectively remotely (and across time zones, when necessary).
Compensation and Benefits Overview:
Compensation:
Base salary range of $125,000–$140,000 annually, plus performance-based incentives, with on-target earnings (OTE) typically between $140,000–$180,000.
Insurance Benefits : A range of health, dental, and vision insurance options to cater to your healthcare needs.
Retirement Benefits : Secure your future with our retirement savings plan.
Paid Time Off (PTO) : We value work-life balance, offering generous PTO, sick leave, and vacation policies.
Paid Holidays : Observe standard paid holidays with your loved ones.
What is Lions & Tigers? Lions & Tigers offers professional staffing & workforce solutions to Fortune 500s & startups. We design custom teams with full-time & fractional support from highly-skilled communications, marketing, operations, and change specialists for ongoing engagements and deliverable-based projects. We create solutions to match an organization’s evolving needs.
By building and supporting blended workforces, we center mothers and BIPOC professionals in our model to keep people in the workforce, driving innovation and profitability. Our mission is to co-design a more human and valued work experience advancing impact, access & belonging.
Recent accolades for Lions & Tigers:
Microsoft Diverse-Owned Supplier of the Year (2021)
Microsoft Medium Supplier of the Year (2022)
Puget Sound Business Journal's Washington Best Workplaces (2020, 2021, 2022)
Our Core Values:
COMMUNITY
We come together in collective action to nurture a community that lifts one another up and prioritizes economic access and representation. Together, and with intention, we achieve more than we ever will alone.
IMPACT
Entrepreneurs at our core, we care deeply and take ownership for how we show up in the world. Individually and in community, we operate in highest and best use, measuring success in outcomes not output.
STEWARDSHIP
We believe in service plus advocacy. It is with great responsibility that we leverage the resources of our clients’ investments in us and our own corporate dollars to leave all things better than we found them.
COURAGE
With determination and a resilience, we lead. True to our word, emphatic in our actions. Our stride is long and heads are held high, as we push the boundaries of what is accepted in pursuit of what is possible.
The Application Your thoughtful and complete answers to the application questions are greatly appreciated! Our team thoroughly reviews all items before deciding which candidates to move forward.
#J-18808-Ljbffr