Employment Status: Regular Time Type: Full time
BUILDING A WORLD CLASS TEAM STARTS WITH YOU At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.
Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from everyday household items to leading edge technology - to meet exacting requirements for safety, performance and environmental impact.
Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.
Job Summary The Key Account Manager (KAM) promotes continued growth and superior customer service for current customers within an assigned territory. Serves as an internal sales and customer contact for initial inquiries, quotes and service for assigned accounts within an assigned area. Follows up on sales and marketing opportunities via e‑mail, phone communication or in‑person meetings. Supports and promotes continued growth of new business for CSA Group TIC services. Engages in proactive company research and customer outreach to increase business from assigned medium‑sized accounts.
Understanding the Business
Initiates the sales process, providing preliminary and ongoing information to existing clients
Manages the sales process by promptly responding to all inquiries and visits with clients as necessary to present information regarding CSA Group services
Prioritizes work assignments and follow‑up responses to client inquiries and proposals
Manages the relationships with clients, identifying growth opportunities within the assigned accounts, and develops the approach to secure new business
Prepares cost proposals of services for clients, using applicable questionnaires and worksheets
Maintains accurate and complete client files, including the input of existing client information into the shared sales database
Working Well with Others
Works closely with the Sales team to support and promote continued growth of new business
Works closely with customers to provide customer care on inquiries, quotes and services with an assigned area
Works in conjunction with the Marketing team to provide administrative and coordination support for events, including pre‑work, scheduling, mailings, marketing materials, and customer contacts
Delivering Results
Contacts current customers and promotes CSA testing services including, but not limited to, certification and SI/FE, and engages in facilitating the appropriate internal contact when other services are needed
Prepares quotes for clients, using applicable questionnaires and worksheets
Sends proposals to clients and conducts follow‑up calls to provide further information, answers questions and documents these activities for further follow‑up, including Notices and FIR Findings where applicable
Maintains input of existing client information into Centra
Regularly follows up on open quotations and sales opportunities
Researches customer accounts, identifies opportunities for growth and generating leads and demand
Expected to meet/exceed sales targets for assigned medium‑sized accounts
Qualifications
Post‑secondary education required
2–4 years of sales experience
Understanding of Salesforce and Workday a plus
Knowledge of the safety certification industry
Computer proficiency in Word, Excel, PowerPoint, Microsoft Outlook or an equivalent CRM application and database applications
Excellent verbal and written English communication skills
Excellent phone and customer service skills
Detail oriented and able to handle multiple tasks
Able to maintain positive contacts within all levels of the organization to exchange, explain and interpret information or ideas and follow‑up on client requests
Proven ability to consistently meet or exceed sales goals
Ability to prepare cost proposals promptly to meet customers’ needs
Strong organization and time management skills
Ability to draft and deliver sales presentations
CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion. We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities, and differences are respected and valued. If you require accommodation in the interview process, please contact talentacquisition@csagroup.org.
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BUILDING A WORLD CLASS TEAM STARTS WITH YOU At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.
Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from everyday household items to leading edge technology - to meet exacting requirements for safety, performance and environmental impact.
Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.
Job Summary The Key Account Manager (KAM) promotes continued growth and superior customer service for current customers within an assigned territory. Serves as an internal sales and customer contact for initial inquiries, quotes and service for assigned accounts within an assigned area. Follows up on sales and marketing opportunities via e‑mail, phone communication or in‑person meetings. Supports and promotes continued growth of new business for CSA Group TIC services. Engages in proactive company research and customer outreach to increase business from assigned medium‑sized accounts.
Understanding the Business
Initiates the sales process, providing preliminary and ongoing information to existing clients
Manages the sales process by promptly responding to all inquiries and visits with clients as necessary to present information regarding CSA Group services
Prioritizes work assignments and follow‑up responses to client inquiries and proposals
Manages the relationships with clients, identifying growth opportunities within the assigned accounts, and develops the approach to secure new business
Prepares cost proposals of services for clients, using applicable questionnaires and worksheets
Maintains accurate and complete client files, including the input of existing client information into the shared sales database
Working Well with Others
Works closely with the Sales team to support and promote continued growth of new business
Works closely with customers to provide customer care on inquiries, quotes and services with an assigned area
Works in conjunction with the Marketing team to provide administrative and coordination support for events, including pre‑work, scheduling, mailings, marketing materials, and customer contacts
Delivering Results
Contacts current customers and promotes CSA testing services including, but not limited to, certification and SI/FE, and engages in facilitating the appropriate internal contact when other services are needed
Prepares quotes for clients, using applicable questionnaires and worksheets
Sends proposals to clients and conducts follow‑up calls to provide further information, answers questions and documents these activities for further follow‑up, including Notices and FIR Findings where applicable
Maintains input of existing client information into Centra
Regularly follows up on open quotations and sales opportunities
Researches customer accounts, identifies opportunities for growth and generating leads and demand
Expected to meet/exceed sales targets for assigned medium‑sized accounts
Qualifications
Post‑secondary education required
2–4 years of sales experience
Understanding of Salesforce and Workday a plus
Knowledge of the safety certification industry
Computer proficiency in Word, Excel, PowerPoint, Microsoft Outlook or an equivalent CRM application and database applications
Excellent verbal and written English communication skills
Excellent phone and customer service skills
Detail oriented and able to handle multiple tasks
Able to maintain positive contacts within all levels of the organization to exchange, explain and interpret information or ideas and follow‑up on client requests
Proven ability to consistently meet or exceed sales goals
Ability to prepare cost proposals promptly to meet customers’ needs
Strong organization and time management skills
Ability to draft and deliver sales presentations
CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion. We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities, and differences are respected and valued. If you require accommodation in the interview process, please contact talentacquisition@csagroup.org.
#J-18808-Ljbffr