Job Summary
Customer Service Professional who handles incoming and/or outgoing calls.
Job Responsibilities
Answer questions, resolve complaints, and provide technical support to ensure customer satisfaction.
Perform other assignments as necessary.
Extensive phone experience and computer literacy required.
Education Requirement Required Education
High School Diploma or general education degree (GED).
Preferred Education N/A
Required Certifications & Licensure N/A
Preferred Certifications & Licensure N/A
Knowledge, Skills, Abilities Required Skills & Experience
Two (2) years of experience and bilingual (facility specific).
Strong verbal and written communication skills are crucial for interacting clearly and professionally with customers.
Active listening providing full attention to callers to understand their concerns and needs.
Effective problem-solving to analyze a situation, identify core issue and find effective solution.
Preferred Skills & Experience N/A
Schedule Notes Please note employee will work 11-7 and some Saturdays (8-4) as well.
Reason FMLA/LOA
#J-18808-Ljbffr
Job Responsibilities
Answer questions, resolve complaints, and provide technical support to ensure customer satisfaction.
Perform other assignments as necessary.
Extensive phone experience and computer literacy required.
Education Requirement Required Education
High School Diploma or general education degree (GED).
Preferred Education N/A
Required Certifications & Licensure N/A
Preferred Certifications & Licensure N/A
Knowledge, Skills, Abilities Required Skills & Experience
Two (2) years of experience and bilingual (facility specific).
Strong verbal and written communication skills are crucial for interacting clearly and professionally with customers.
Active listening providing full attention to callers to understand their concerns and needs.
Effective problem-solving to analyze a situation, identify core issue and find effective solution.
Preferred Skills & Experience N/A
Schedule Notes Please note employee will work 11-7 and some Saturdays (8-4) as well.
Reason FMLA/LOA
#J-18808-Ljbffr