Simply Eloped - Customer Experience Rep New Austin, Texas, USA; Charlotte, North
The Knot Worldwide Inc., New York, New York, us, 10261
At The Knot Worldwide, we champion celebration - and that starts with celebrating our people. Our employees are passionate dreamers, thoughtful doers, and lifelong learners who power meaningful moments for millions around the world. We’re united by authentic connection, shared purpose, and a deep commitment to the global community we serve. Here, flexibility and belonging go hand in hand with high performance. Driven by our core values, we believe the best ideas come from empowered teams: those who consistently collaborate with intention to design solutions, spark ideas, and drive impact. Our people are at the heart of our success.
ABOUT THE ROLE AND OUR TEAM Our Sales Team Members are the first voice of the company when couples reach out to Simply Eloped and will guide our couples through their booking and elopement process right up until they say “I do”. The aim of this role is to ensure that the customer experience from beginning to end feels personalized, attentive, friendly and committed.
RESPONSIBILITIES
Make a high volume of sales calls on a daily basis (inbound leads only)
Consistently meet and exceed monthly revenue and unit quotas as well as daily activity expectations
Successfully manage a sales pipeline from start to finish
Communicate clearly and articulately with in-bound leads prospecting Simply Eloped for their wedding ceremony over the phone, email and text messages
Work towards KPIs for SQL and customer conversion rates
Answer all lead correspondence in timely and professional manner
Have an understanding of how to soft sell to in-bound leads
Be a team-player and help out in times of high volume
Have an adaptable attitude in learning new systems & technologies
Be an ambassador and representative of the Simply Eloped business and The Knot Worldwide
Build and maintain strong rapport over the phone with potential clients to uncover prospect needs and give a strong, crisp and on-point presentation over the phone
Be persistent - consistently follow up with potential clients to close sales
Educate potential clients on the value of Simply Eloped and how our company will streamline the process of planning a high-quality, personalized, and cost-conscious ceremony
Be inquisitive, confident and know how to ask great questions to uncover the prospects needs
Work closely and align with our Marketing and Product Teams on promotions, talking points, and value props
SUCCESSFUL SALES TEAM CANDIDATES HAVE
1-2 years sales experience (preferably in B2C sales)
Past experience in high-volume online/digital sales
Outbound and inbound phone sales a plus (no cold calling)
Must have ability to work in remote environment and actively self-manage
Flexibility with scheduling; if you are willing to work one weekend day per week, that would be very helpful!
Attention to detail paramount
Must be comfortable with learning new technologies
Able to work in a fast-paced work environment
Ability to multi-task and excellent time management skills
Driven and self-motivated
Proven track record of closing new accounts
Excellent verbal and written communication skills, including excellent grammar
Accurately type and respond to a Customer on the phone at the same time
Comfortable handling difficult clients or situations, keeping calm
Must be able to work independently
Must have excellent computer skills (Hubspot, G Suite, etc) and the ability to learn new systems quickly
At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job. Together, we have an incredible opportunity to make it even easier for our customers to plan life’s most meaningful moments and for our small business owners to grow and scale. We would love to have you with us on our journey.
WHAT WE LOVE ABOUT YOU
Commit to our customers : You act as one team on behalf of our customers. You lead with head and heart, and build what matters for life's most meaningful moments.
Raise the bar:
You define "great" and work backwards. You don't just accept how it's been done, but boldly define how it should be. You are unafraid to innovate, learn, and keep moving forward toward our shared vision.
Be all in:
You believe in our mission and take ownership of your work. You debate openly to reach the best outcomes, speaking with clarity and care, embracing diverse perspectives, then commit fully.
Celebrate impact:
You measure success by the outcomes you create. You hold yourself accountable to delivering value, while recognizing progress and the lessons learned along the way. You love to win, together.
WHAT YOU LOVE ABOUT US We believe in a wide range of holistic offerings to support our employees so that they can live our values day in and day out. From mental wellbeing, physical health and financial planning, to engaging perks and discounts, we are in the business of celebrating and supporting the Moments that Matter, both in and out of the office.. We offer flexible vacation, generous parental leave, and prioritize initiatives that support the growth, development, and happiness of our people.
Together@TKWW is our approach to hybrid work. It’s designed to support how we work best: combining the flexibility we value with meaningful opportunities to connect in person. Whether a role is Together@TKWW-eligible or not, we believe in purposeful moments to come together, build strong relationships, and drive bold ideas forward.
For Together@TKWW-eligible roles,
this includes regular in-office time to foster collaboration and connection.
For roles not eligible for in-office expectations , we support connection through virtual collaboration and intentional gatherings.
To facilitate in-person collaboration, we have office spaces in Barcelona, Spain; Delhi, India; Galway, Ireland; London, England; New York, NY; and Washington, D.C.
US Notice:
The Knot Worldwide provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, or disability. In addition to federal law requirements, The Knot Worldwide complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The Knot Worldwide expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
Privacy Notice:
The Knot Worldwide (TKWW) processes your personal data to evaluate your application, based on the legal ground of taking steps prior to entering into a potential employment contract. Only the data strictly necessary for this purpose is collected. In some cases, your data may also be processed based on TKWW’s legitimate interests (e.g., to improve recruitment practices or manage candidate pools), to which you can object at any time. You have the right to access, rectify, or delete your data, and to object to certain uses. To learn more about your rights, please consult our Privacy Policy. If you wish to file a complaint, you may contact the competent data protection authority.
#J-18808-Ljbffr
ABOUT THE ROLE AND OUR TEAM Our Sales Team Members are the first voice of the company when couples reach out to Simply Eloped and will guide our couples through their booking and elopement process right up until they say “I do”. The aim of this role is to ensure that the customer experience from beginning to end feels personalized, attentive, friendly and committed.
RESPONSIBILITIES
Make a high volume of sales calls on a daily basis (inbound leads only)
Consistently meet and exceed monthly revenue and unit quotas as well as daily activity expectations
Successfully manage a sales pipeline from start to finish
Communicate clearly and articulately with in-bound leads prospecting Simply Eloped for their wedding ceremony over the phone, email and text messages
Work towards KPIs for SQL and customer conversion rates
Answer all lead correspondence in timely and professional manner
Have an understanding of how to soft sell to in-bound leads
Be a team-player and help out in times of high volume
Have an adaptable attitude in learning new systems & technologies
Be an ambassador and representative of the Simply Eloped business and The Knot Worldwide
Build and maintain strong rapport over the phone with potential clients to uncover prospect needs and give a strong, crisp and on-point presentation over the phone
Be persistent - consistently follow up with potential clients to close sales
Educate potential clients on the value of Simply Eloped and how our company will streamline the process of planning a high-quality, personalized, and cost-conscious ceremony
Be inquisitive, confident and know how to ask great questions to uncover the prospects needs
Work closely and align with our Marketing and Product Teams on promotions, talking points, and value props
SUCCESSFUL SALES TEAM CANDIDATES HAVE
1-2 years sales experience (preferably in B2C sales)
Past experience in high-volume online/digital sales
Outbound and inbound phone sales a plus (no cold calling)
Must have ability to work in remote environment and actively self-manage
Flexibility with scheduling; if you are willing to work one weekend day per week, that would be very helpful!
Attention to detail paramount
Must be comfortable with learning new technologies
Able to work in a fast-paced work environment
Ability to multi-task and excellent time management skills
Driven and self-motivated
Proven track record of closing new accounts
Excellent verbal and written communication skills, including excellent grammar
Accurately type and respond to a Customer on the phone at the same time
Comfortable handling difficult clients or situations, keeping calm
Must be able to work independently
Must have excellent computer skills (Hubspot, G Suite, etc) and the ability to learn new systems quickly
At The Knot Worldwide, we believe you are more than a resume and invite you to go for it, take the leap of faith, and apply for this job. Together, we have an incredible opportunity to make it even easier for our customers to plan life’s most meaningful moments and for our small business owners to grow and scale. We would love to have you with us on our journey.
WHAT WE LOVE ABOUT YOU
Commit to our customers : You act as one team on behalf of our customers. You lead with head and heart, and build what matters for life's most meaningful moments.
Raise the bar:
You define "great" and work backwards. You don't just accept how it's been done, but boldly define how it should be. You are unafraid to innovate, learn, and keep moving forward toward our shared vision.
Be all in:
You believe in our mission and take ownership of your work. You debate openly to reach the best outcomes, speaking with clarity and care, embracing diverse perspectives, then commit fully.
Celebrate impact:
You measure success by the outcomes you create. You hold yourself accountable to delivering value, while recognizing progress and the lessons learned along the way. You love to win, together.
WHAT YOU LOVE ABOUT US We believe in a wide range of holistic offerings to support our employees so that they can live our values day in and day out. From mental wellbeing, physical health and financial planning, to engaging perks and discounts, we are in the business of celebrating and supporting the Moments that Matter, both in and out of the office.. We offer flexible vacation, generous parental leave, and prioritize initiatives that support the growth, development, and happiness of our people.
Together@TKWW is our approach to hybrid work. It’s designed to support how we work best: combining the flexibility we value with meaningful opportunities to connect in person. Whether a role is Together@TKWW-eligible or not, we believe in purposeful moments to come together, build strong relationships, and drive bold ideas forward.
For Together@TKWW-eligible roles,
this includes regular in-office time to foster collaboration and connection.
For roles not eligible for in-office expectations , we support connection through virtual collaboration and intentional gatherings.
To facilitate in-person collaboration, we have office spaces in Barcelona, Spain; Delhi, India; Galway, Ireland; London, England; New York, NY; and Washington, D.C.
US Notice:
The Knot Worldwide provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, or disability. In addition to federal law requirements, The Knot Worldwide complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The Knot Worldwide expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
Privacy Notice:
The Knot Worldwide (TKWW) processes your personal data to evaluate your application, based on the legal ground of taking steps prior to entering into a potential employment contract. Only the data strictly necessary for this purpose is collected. In some cases, your data may also be processed based on TKWW’s legitimate interests (e.g., to improve recruitment practices or manage candidate pools), to which you can object at any time. You have the right to access, rectify, or delete your data, and to object to certain uses. To learn more about your rights, please consult our Privacy Policy. If you wish to file a complaint, you may contact the competent data protection authority.
#J-18808-Ljbffr