This role supports our client's Service Marketing Division, which is responsible for customer communications across dealerships. The focus is on programs that drive service retention, including service reminders, loyalty initiatives, online scheduling tools, and new marketing programs.
The Sr. Marketing Specialist will manage campaign operations, reporting, field communications, and program performance tracking. They will also collaborate with the parts marketing team, vendor partners (e.g., Target Base), and internal stakeholders to ensure seamless program execution and an excellent customer experience.
Description Service Reminder Program (50%)
Lead daily operations for the service reminder program (strategy, vendor management, creative, campaign execution).
Manage communication across email, mail, app, and website channels.
Track performance, monitor dealer capacity, and align campaigns with business goals.
Manage reporting and budgeting for a program exceeding $12M annually.
Loyalty & DreamShop Marketing (20%)
Support program development, optimization, and promotional strategy.
Partner with internal teams to improve customer engagement and drive repeat service visits.
Reporting & Analytics (20%)
Build and maintain reporting dashboards and decks (Power BI + PPT).
Analyze program performance, customer behaviors, and trend data.
Present insights and recommendations to leaders and executive stakeholders.
Field & Dealer Support (10%)
Partner with field teams and regional managers on program adoption.
Support dealers with guidance on parts, promotions, and service‑related customer experience initiatives.
Ensure consistent, brand‑aligned communication across the network.
Additional Skills & Qualifications
Strong project planning, organization, and analytical abilities.
Ability to manage multiple priorities.
Excellent communication skills.
Familiarity with process management frameworks (System Trees, PDCA, CapDo, 5P, SWOT).
Proficiency in MS Project and Microsoft Office (PPT + Excel emphasized).
Bachelor's degree in Marketing, Business, Finance, or related field.
3-10+ years of combined experience in automotive sales, service, parts, marketing, or research.
Experience Level Intermediate Level
Contract Details This is a 1‑year W2 Contract that is looking to pay $28 to $31.78 per hour pending experience and will be onsite in Torrance, CA.
Job Type & Location Contract position based out of Torrance, CA.
Pay and Benefits The pay range for this position is $30.46 - $31.78/hr.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type Full onsite position in Torrance, CA.
Application Deadline This position is anticipated to close on Mar 9, 2026.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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The Sr. Marketing Specialist will manage campaign operations, reporting, field communications, and program performance tracking. They will also collaborate with the parts marketing team, vendor partners (e.g., Target Base), and internal stakeholders to ensure seamless program execution and an excellent customer experience.
Description Service Reminder Program (50%)
Lead daily operations for the service reminder program (strategy, vendor management, creative, campaign execution).
Manage communication across email, mail, app, and website channels.
Track performance, monitor dealer capacity, and align campaigns with business goals.
Manage reporting and budgeting for a program exceeding $12M annually.
Loyalty & DreamShop Marketing (20%)
Support program development, optimization, and promotional strategy.
Partner with internal teams to improve customer engagement and drive repeat service visits.
Reporting & Analytics (20%)
Build and maintain reporting dashboards and decks (Power BI + PPT).
Analyze program performance, customer behaviors, and trend data.
Present insights and recommendations to leaders and executive stakeholders.
Field & Dealer Support (10%)
Partner with field teams and regional managers on program adoption.
Support dealers with guidance on parts, promotions, and service‑related customer experience initiatives.
Ensure consistent, brand‑aligned communication across the network.
Additional Skills & Qualifications
Strong project planning, organization, and analytical abilities.
Ability to manage multiple priorities.
Excellent communication skills.
Familiarity with process management frameworks (System Trees, PDCA, CapDo, 5P, SWOT).
Proficiency in MS Project and Microsoft Office (PPT + Excel emphasized).
Bachelor's degree in Marketing, Business, Finance, or related field.
3-10+ years of combined experience in automotive sales, service, parts, marketing, or research.
Experience Level Intermediate Level
Contract Details This is a 1‑year W2 Contract that is looking to pay $28 to $31.78 per hour pending experience and will be onsite in Torrance, CA.
Job Type & Location Contract position based out of Torrance, CA.
Pay and Benefits The pay range for this position is $30.46 - $31.78/hr.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type Full onsite position in Torrance, CA.
Application Deadline This position is anticipated to close on Mar 9, 2026.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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