Sales Professional - Inside Sales
Service Corporation International, Fort Lauderdale, Florida, us, 33336
Our associates celebrate lives. We celebrate our associates.
Accountable for serving client families by making at-need cemetery arrangements and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.
Job Responsibilities Lead Generation
Hold self-accountable for prospecting a minimum of 1–2 hours each day
Obtain referrals from families served by the location
Network and build community and civic relationships
Explain and present presentations to families served and referred families
Maintain and track activity levels to ensure productivity
Build Relationships with Families
Respond to client inquiries in a timely, respectful, sensitive and professional manner
Connect with families through listening, honest communication and genuine concern
Develop an understanding of each family’s unique needs and offer solutions that provide value to them
Stay in touch with families to ensure satisfaction
Prepare for all appointments and perform all procedures with professionalism and attention to detail
Follow through on all customer problems and requests
Build trust-based relationships to earn the right to ask for referrals
Earn the right to gain referrals to offer protection to family members, relatives and friends, by educating them on the benefits of pre‑planning
Teamwork
Represent a continuous link from services provided at-need, through aftercare, to providing services to protect families in the future
Collaborate and team with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service
Thoroughly and completely review previous services and contacts with families to prepare to support current needs and or sales
Share family concerns with rest of the SCI team
Minimum Requirements Education
High school diploma or equivalent
1–2 years of college or an equivalent of education and experience
Experience
High school equivalency and 1–2 years of college or an equivalent of education and experience
1–2 years of customer service or sales industry experience preferred
Licenses
Current state/province issued driver’s license with an acceptable driving record
Knowledge, Skills And Abilities
Must be able to pass the Company’s internal presentation certification within thirty days of hire
Ability to work a number of evenings and or weekends every month
Ability to drive frequently
Ability to obtain and maintain an insurance license if required by state/province
Flexible hours but, at times must have the ability to work up to 12 hours in a day
Ability to treat others with empathy and respect
Knowledge of computers and some software
Customer service skills
Compensation $50,000 to $100,000 targeted compensation (with higher earnings potential based on exceptional performance)
Postal Code: 33308
Category (Portal Searching): Sales
Job Location: US-FL - Fort Lauderdale
#SALES
#J-18808-Ljbffr
Accountable for serving client families by making at-need cemetery arrangements and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.
Job Responsibilities Lead Generation
Hold self-accountable for prospecting a minimum of 1–2 hours each day
Obtain referrals from families served by the location
Network and build community and civic relationships
Explain and present presentations to families served and referred families
Maintain and track activity levels to ensure productivity
Build Relationships with Families
Respond to client inquiries in a timely, respectful, sensitive and professional manner
Connect with families through listening, honest communication and genuine concern
Develop an understanding of each family’s unique needs and offer solutions that provide value to them
Stay in touch with families to ensure satisfaction
Prepare for all appointments and perform all procedures with professionalism and attention to detail
Follow through on all customer problems and requests
Build trust-based relationships to earn the right to ask for referrals
Earn the right to gain referrals to offer protection to family members, relatives and friends, by educating them on the benefits of pre‑planning
Teamwork
Represent a continuous link from services provided at-need, through aftercare, to providing services to protect families in the future
Collaborate and team with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service
Thoroughly and completely review previous services and contacts with families to prepare to support current needs and or sales
Share family concerns with rest of the SCI team
Minimum Requirements Education
High school diploma or equivalent
1–2 years of college or an equivalent of education and experience
Experience
High school equivalency and 1–2 years of college or an equivalent of education and experience
1–2 years of customer service or sales industry experience preferred
Licenses
Current state/province issued driver’s license with an acceptable driving record
Knowledge, Skills And Abilities
Must be able to pass the Company’s internal presentation certification within thirty days of hire
Ability to work a number of evenings and or weekends every month
Ability to drive frequently
Ability to obtain and maintain an insurance license if required by state/province
Flexible hours but, at times must have the ability to work up to 12 hours in a day
Ability to treat others with empathy and respect
Knowledge of computers and some software
Customer service skills
Compensation $50,000 to $100,000 targeted compensation (with higher earnings potential based on exceptional performance)
Postal Code: 33308
Category (Portal Searching): Sales
Job Location: US-FL - Fort Lauderdale
#SALES
#J-18808-Ljbffr