Assistant Housing Manager - Grand Canyon South Rim
Xanterra, Chicago, Illinois, United States, 60290
Overview
Live. Work. Exploreb> as a part of our Administrative/HR team in Grand Canyon National Park!
Grand Canyon National Park Lodges operates 6 hotels, 7 retail shops, and various restaurants and dining facilities in the historic Grand Canyon Village. No matter what your job is, you will be a proud steward of the park and play an essential role in providing warm and friendly hospitality to our guests! As one of the Seven Natural Wonders of the World, Grand Canyon National Park is a place of remarkable beauty, peace, scenic grandeur and top‑notch hospitality.
We’re hiring an Employee Residence Assistant Manager to
Live. Work. Explore.
at the south rim of the Grand Canyon!
Job Summary The Employee Residence Assistance Manager is responsible for assisting the Employee Residence Manager in a variety of tasks regarding housing operations, maintenance, safety, and community life within housing facilities, ensuring a well‑maintained and supportive environment for employees living and working at the park.
Details
Position Type: Full‑Time, Year‑Round
Schedule: Typical schedule is 40 hours, 5 days per week (may include weekends, evenings, and holidays)
Housing: Eligible for a 1‑bedroom apartment for $352.00 per month plus $352 housing deposit
Why Grand Canyon South Rim? We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire at the Grand Canyon South Rim, and proud stewards of the park.
Life at the South Rim
Low‑cost employee housing (dormitory‑style) and on‑site employee meals (cafeteria‑style)
Free on‑site laundry facility, free shuttle service, and Wi‑Fi (limited bandwidth)
A fast‑paced, exciting work environment with plenty of upward mobility and growth opportunities
Meet people of all ages from all over the country and world!
Benefits
Medical, Dental, Vision
Paid Time Off and Holidays
Disability Insurance
401k with match
Life and AD&D Insurance
Employee Assistance Program
Wellness Programs
Learning and Development Programs
Perks
Free Grand Canyon National Park pass
Rec Center – Fitness Equipment, Computers, and Free WiFi
Paid Day off on your birthday
Discounted mule rides
Free Grand Canyon Railway Train Rides
Retail, Lodging and Travel Discounts
Planned employee trips and activities
$350 Referral Bonus Program
The adventure of a lifetime!
Responsibilities
Assists the Employee Residence Manager in managing the day‑to‑day operations of employee housing facilities (dormitories, apartments, houses and trailer sites), ensuring they meet established standards and comply with all relevant regulations, including safety, health, and housing regulations.
Fosters a positive community among residents and leads engagement opportunities for employees to participate in activities at the residential unit.
Oversees and ensures housing standards are in compliance with the National Park Service (NPS) Concession policies.
Supervises, leads and develops employee housing staff, including training, performance evaluations and corrective actions.
Assists and participates in housing inspections (NPS, Fireplace, Fire & Safety, Bed Bug etc.) as directed by the Employee Residence Manager and notes deficiencies.
Maintains and organizes all requests and repair activities ensuring timely resolution of issues and proper upkeep of the units.
Coordinates the process of accurate monthly meter reading with timely communication to the accounting department for deductions on employee paychecks; ensures regular monitoring of the gauges, especially during colder months, and communicates issues to the vendor for correction.
Ensures employee housing related matters are handled with sensitivity and professionalism when addressing residents, mediating conflicts and ensuring confidentiality; communicates all issues to Employee Residence Manager and partners with the Employee Relations Manager for follow‑up and corrective action.
Assists in responding to noise complaints, employee issues and wellness checks.
Assists the Employee Residence Manager as a back‑up to the Residence Administrative Assistant to place orders for housing supplies (linens and cleaning supplies).
Leads the employee check‑out process including ensuring departure, documenting and reporting damages, and assessing turnover requirements.
Provides support when needed to the Employee Residence Manager to provide accurate and detailed administrative records related to housing management, financial and emergency preparedness information.
Oversees and cleans employee housing facilities and areas including but not limited to dormitory rooms, employee cabins, apartments, houses, vacant trailer sites, washrooms, laundry rooms, hallways, storage rooms, porches & entryways, common areas, and maintains grounds in assigned areas.
Maintains Housing Fleet ensuring routine maintenance is completed as recommended, vital fluids are regularly checked, and any mechanical problems are reported and fixed immediately.
Supports and upholds the housing department policies and procedures including the entire employee life cycle through housing.
Other duties as assigned.
Qualifications
Two years’ managerial experience, preferably in Property Management, Housing, House or.
Ability to be flexible to the unique housing structures (e.g. historic homes, cabins, dormitories) and the specific maintenance requirements that will be part of the job responsibilities.
Proficient in Microsoft Office and related software; familiarity with housing software applications (StarRez) and SmartSheet.
Excellent written and verbal communication skills with the ability to communicate effectively with diverse groups of people.
Strong organizational skills with the ability to manage multiple tasks, prioritize responsibilities, and maintain accurate records.
Effective interpersonal and collaboration skills when working with internal and external stakeholders, including employees, engineering and purchasing departments, vendors and contractors and National Park Service Concessions staff.
Prior fiscal/budgetary experience with demonstrated ability to complete purchase orders, analyze P&L statements, and maintain labor plan is a plus.
Ability to assess housing conditions and recommend maintenance.
Perform outside tasks under adverse weather conditions, including wet or icy surfaces.
Ability to handle confidential information with professionalism and discretion.
Ability to manage multiple tasks concurrently and meet deadlines.
Possess or obtain a valid Arizona’s Driver’s License within 30 days of hire and comply with the Xanterra South Rim Company Vehicle Policy.
Physical Requirements
Frequently: Stand, walk, sit, lift/carry up to 20 lbs.
Occasionally: Handle, reach, climb, crawl, squat/kneel, bend, lift/carry up to 100 lbs., push/pull up to 100 lbs.
Equal Opportunity Employer We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Grand Canyon National Park Lodges operates 6 hotels, 7 retail shops, and various restaurants and dining facilities in the historic Grand Canyon Village. No matter what your job is, you will be a proud steward of the park and play an essential role in providing warm and friendly hospitality to our guests! As one of the Seven Natural Wonders of the World, Grand Canyon National Park is a place of remarkable beauty, peace, scenic grandeur and top‑notch hospitality.
We’re hiring an Employee Residence Assistant Manager to
Live. Work. Explore.
at the south rim of the Grand Canyon!
Job Summary The Employee Residence Assistance Manager is responsible for assisting the Employee Residence Manager in a variety of tasks regarding housing operations, maintenance, safety, and community life within housing facilities, ensuring a well‑maintained and supportive environment for employees living and working at the park.
Details
Position Type: Full‑Time, Year‑Round
Schedule: Typical schedule is 40 hours, 5 days per week (may include weekends, evenings, and holidays)
Housing: Eligible for a 1‑bedroom apartment for $352.00 per month plus $352 housing deposit
Why Grand Canyon South Rim? We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire at the Grand Canyon South Rim, and proud stewards of the park.
Life at the South Rim
Low‑cost employee housing (dormitory‑style) and on‑site employee meals (cafeteria‑style)
Free on‑site laundry facility, free shuttle service, and Wi‑Fi (limited bandwidth)
A fast‑paced, exciting work environment with plenty of upward mobility and growth opportunities
Meet people of all ages from all over the country and world!
Benefits
Medical, Dental, Vision
Paid Time Off and Holidays
Disability Insurance
401k with match
Life and AD&D Insurance
Employee Assistance Program
Wellness Programs
Learning and Development Programs
Perks
Free Grand Canyon National Park pass
Rec Center – Fitness Equipment, Computers, and Free WiFi
Paid Day off on your birthday
Discounted mule rides
Free Grand Canyon Railway Train Rides
Retail, Lodging and Travel Discounts
Planned employee trips and activities
$350 Referral Bonus Program
The adventure of a lifetime!
Responsibilities
Assists the Employee Residence Manager in managing the day‑to‑day operations of employee housing facilities (dormitories, apartments, houses and trailer sites), ensuring they meet established standards and comply with all relevant regulations, including safety, health, and housing regulations.
Fosters a positive community among residents and leads engagement opportunities for employees to participate in activities at the residential unit.
Oversees and ensures housing standards are in compliance with the National Park Service (NPS) Concession policies.
Supervises, leads and develops employee housing staff, including training, performance evaluations and corrective actions.
Assists and participates in housing inspections (NPS, Fireplace, Fire & Safety, Bed Bug etc.) as directed by the Employee Residence Manager and notes deficiencies.
Maintains and organizes all requests and repair activities ensuring timely resolution of issues and proper upkeep of the units.
Coordinates the process of accurate monthly meter reading with timely communication to the accounting department for deductions on employee paychecks; ensures regular monitoring of the gauges, especially during colder months, and communicates issues to the vendor for correction.
Ensures employee housing related matters are handled with sensitivity and professionalism when addressing residents, mediating conflicts and ensuring confidentiality; communicates all issues to Employee Residence Manager and partners with the Employee Relations Manager for follow‑up and corrective action.
Assists in responding to noise complaints, employee issues and wellness checks.
Assists the Employee Residence Manager as a back‑up to the Residence Administrative Assistant to place orders for housing supplies (linens and cleaning supplies).
Leads the employee check‑out process including ensuring departure, documenting and reporting damages, and assessing turnover requirements.
Provides support when needed to the Employee Residence Manager to provide accurate and detailed administrative records related to housing management, financial and emergency preparedness information.
Oversees and cleans employee housing facilities and areas including but not limited to dormitory rooms, employee cabins, apartments, houses, vacant trailer sites, washrooms, laundry rooms, hallways, storage rooms, porches & entryways, common areas, and maintains grounds in assigned areas.
Maintains Housing Fleet ensuring routine maintenance is completed as recommended, vital fluids are regularly checked, and any mechanical problems are reported and fixed immediately.
Supports and upholds the housing department policies and procedures including the entire employee life cycle through housing.
Other duties as assigned.
Qualifications
Two years’ managerial experience, preferably in Property Management, Housing, House or.
Ability to be flexible to the unique housing structures (e.g. historic homes, cabins, dormitories) and the specific maintenance requirements that will be part of the job responsibilities.
Proficient in Microsoft Office and related software; familiarity with housing software applications (StarRez) and SmartSheet.
Excellent written and verbal communication skills with the ability to communicate effectively with diverse groups of people.
Strong organizational skills with the ability to manage multiple tasks, prioritize responsibilities, and maintain accurate records.
Effective interpersonal and collaboration skills when working with internal and external stakeholders, including employees, engineering and purchasing departments, vendors and contractors and National Park Service Concessions staff.
Prior fiscal/budgetary experience with demonstrated ability to complete purchase orders, analyze P&L statements, and maintain labor plan is a plus.
Ability to assess housing conditions and recommend maintenance.
Perform outside tasks under adverse weather conditions, including wet or icy surfaces.
Ability to handle confidential information with professionalism and discretion.
Ability to manage multiple tasks concurrently and meet deadlines.
Possess or obtain a valid Arizona’s Driver’s License within 30 days of hire and comply with the Xanterra South Rim Company Vehicle Policy.
Physical Requirements
Frequently: Stand, walk, sit, lift/carry up to 20 lbs.
Occasionally: Handle, reach, climb, crawl, squat/kneel, bend, lift/carry up to 100 lbs., push/pull up to 100 lbs.
Equal Opportunity Employer We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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