Overview
Location: Kansas City, MO, United States Job ID: 86764 We Elevate... Quality of urban life. Our elevators, escalators, and moving walks safely transport more than two billion people up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you help shape the future and continue our rich legacy since 1874. Join us as a Sales Account Manager-Service
Responsibilities
PRIMARY FUNCTION / POSITION OVERVIEW: As an Existing Installation (EI) Sales Account Manager at Schindler, cultivate relationships with customers to drive sales for elevator and escalator services, including maintenance, repairs, and upgrades. Ensure high levels of customer satisfaction, identify and pursue sales opportunities, manage existing and new customer accounts, and retain customers. Act as a liaison between the customer and Schindler to build long-term relationships and leverage industry knowledge to achieve sales targets.
Customer Account Management: Build and manage favorable client relationships within a designated sales territory to secure and renew service agreements. Handle customer inquiries, ensure satisfactory resolution, meet regularly with clients to understand business requirements, develop solutions, and oversee accounts receivable for timely payments.
Communication: Communicate effectively with customers and internal stakeholders to ensure satisfaction and achievement of sales objectives.
Collaboration: Partner daily with the Field Superintendent and technicians to drive lead generation and ensure an excellent total customer experience from initiation through delivery.
Sales & Opportunity Identification: Identify and pursue sales opportunities, qualify customer needs, introduce new technology and services, and illustrate value to customers.
Negotiation & Strategy: Negotiate contract terms favorable to the company while meeting customer requirements. Develop and implement sales strategies aligned with product strategies and market conditions.
Documentation & Compliance: Prepare estimates and proposals, maintain accurate customer records, and ensure compliance with policies and procedures.
What You Bring
Minimum Education: Bachelor’s degree with 2+ years of B2B sales experience in the elevator or related industry.
Other Special Requirements: Effective presentation skills and proficiency in Microsoft Office. Strong communication, negotiation, objection handling, and closing skills with a proven sales track record. Ability to empathize, listen, and build strong customer relationships. Excellent time management, organizational, and problem-solving abilities. Motivated, resilient, and customer-focused mindset aligned with Schindler’s values. Experience with SAP and a results-driven mindset. Ability to handle a mix of office and fieldwork with flexibility for travel and customer interactions.
Functional/Technical Expertise
Customer Account Management: Build and manage client relationships, handle inquiries, and focus on revenue generation.
Negotiation & Strategy: Negotiate terms and develop sales strategies aligned with customer needs and Schindler values, addressing objections.
Sales & Closing Skills: Close deals and identify opportunities, introducing new services and technology.
Communication: Maintain effective communication with customers and internal stakeholders.
Leadership: Guide and support junior sales staff; collaborate with Field Superintendents and technicians on quality improvement processes.
What’s in it for you?
Fully vested 401k match, up to 7% of total eligible compensation.
Competitive Medical, Dental and Vision Plans — effective from first day of hire.
3 weeks’ vacation, 7 sick days, 3 floating holidays, and 8 company-observed holidays.
Tuition Reimbursement — eligible after 6 months of service.
Parental Leave — 100% base pay for 6 weeks within the first year of a child’s birth or adoption.
Development opportunities to boost professional and leadership growth.
We Elevate… Your Career. Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as we shape sustainable cities of today and tomorrow.
Are you ready to embark on a new journey? Join #TeamSchindler! Our core values:
Safety: Uphold the highest safety standards for all.
Integrity and Trust: Foster honest, ethical relationships.
Create Value for the Customer: Deliver innovative, reliable solutions.
Quality: Ensure excellence in every product and service.
Commitment to People Development: Nurture our people, they are the heart of our success.
Discover more on our career website. We value inclusion and diversity and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.
Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute an offer from a Recruitment Agency.
#J-18808-Ljbffr
Location: Kansas City, MO, United States Job ID: 86764 We Elevate... Quality of urban life. Our elevators, escalators, and moving walks safely transport more than two billion people up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you help shape the future and continue our rich legacy since 1874. Join us as a Sales Account Manager-Service
Responsibilities
PRIMARY FUNCTION / POSITION OVERVIEW: As an Existing Installation (EI) Sales Account Manager at Schindler, cultivate relationships with customers to drive sales for elevator and escalator services, including maintenance, repairs, and upgrades. Ensure high levels of customer satisfaction, identify and pursue sales opportunities, manage existing and new customer accounts, and retain customers. Act as a liaison between the customer and Schindler to build long-term relationships and leverage industry knowledge to achieve sales targets.
Customer Account Management: Build and manage favorable client relationships within a designated sales territory to secure and renew service agreements. Handle customer inquiries, ensure satisfactory resolution, meet regularly with clients to understand business requirements, develop solutions, and oversee accounts receivable for timely payments.
Communication: Communicate effectively with customers and internal stakeholders to ensure satisfaction and achievement of sales objectives.
Collaboration: Partner daily with the Field Superintendent and technicians to drive lead generation and ensure an excellent total customer experience from initiation through delivery.
Sales & Opportunity Identification: Identify and pursue sales opportunities, qualify customer needs, introduce new technology and services, and illustrate value to customers.
Negotiation & Strategy: Negotiate contract terms favorable to the company while meeting customer requirements. Develop and implement sales strategies aligned with product strategies and market conditions.
Documentation & Compliance: Prepare estimates and proposals, maintain accurate customer records, and ensure compliance with policies and procedures.
What You Bring
Minimum Education: Bachelor’s degree with 2+ years of B2B sales experience in the elevator or related industry.
Other Special Requirements: Effective presentation skills and proficiency in Microsoft Office. Strong communication, negotiation, objection handling, and closing skills with a proven sales track record. Ability to empathize, listen, and build strong customer relationships. Excellent time management, organizational, and problem-solving abilities. Motivated, resilient, and customer-focused mindset aligned with Schindler’s values. Experience with SAP and a results-driven mindset. Ability to handle a mix of office and fieldwork with flexibility for travel and customer interactions.
Functional/Technical Expertise
Customer Account Management: Build and manage client relationships, handle inquiries, and focus on revenue generation.
Negotiation & Strategy: Negotiate terms and develop sales strategies aligned with customer needs and Schindler values, addressing objections.
Sales & Closing Skills: Close deals and identify opportunities, introducing new services and technology.
Communication: Maintain effective communication with customers and internal stakeholders.
Leadership: Guide and support junior sales staff; collaborate with Field Superintendents and technicians on quality improvement processes.
What’s in it for you?
Fully vested 401k match, up to 7% of total eligible compensation.
Competitive Medical, Dental and Vision Plans — effective from first day of hire.
3 weeks’ vacation, 7 sick days, 3 floating holidays, and 8 company-observed holidays.
Tuition Reimbursement — eligible after 6 months of service.
Parental Leave — 100% base pay for 6 weeks within the first year of a child’s birth or adoption.
Development opportunities to boost professional and leadership growth.
We Elevate… Your Career. Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as we shape sustainable cities of today and tomorrow.
Are you ready to embark on a new journey? Join #TeamSchindler! Our core values:
Safety: Uphold the highest safety standards for all.
Integrity and Trust: Foster honest, ethical relationships.
Create Value for the Customer: Deliver innovative, reliable solutions.
Quality: Ensure excellence in every product and service.
Commitment to People Development: Nurture our people, they are the heart of our success.
Discover more on our career website. We value inclusion and diversity and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.
Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute an offer from a Recruitment Agency.
#J-18808-Ljbffr