The Director for University Systems provides strategic and operational leadership for a portfolio of enterprise applications and shared services that support the student lifecycle, administrative operations, research administration, and alumni engagement. The Director leads and develops a multi‑disciplinary team of 20+ IT professionals; partners closely with Campus and Student Life, Enrollment and Student Success, Alumni Relations and Development, Financial Services, and University Research Administration; and ensures that platforms are reliable, secure, user‑centered, and aligned to institutional priorities. The Director drives organizational transformation through modern delivery practices (Agile, DevOps/CI‑CD, cloud‑forward architectures), champions data governance and integration standards, and fosters a culture of service, learning, and inclusion.
Provides vision and technical leadership across an ecosystem spanning ERP/HCM, student information systems, CRM/admissions, research administration, advancement, and web platforms—prioritizing reliability, cybersecurity, scalability, and user experience.
Establishes annual roadmaps and service level agreements (SLAs) in partnership with product owners; manages capacity, funding, and risk to deliver outcomes on time and within budget.
Advances Agile and DevOps practices (CI/CD, automated testing, infrastructure as code) to increase delivery speed and quality while reducing technical debt.
Leads operational excellence across incident, problem, change, and release management; ensures disaster recovery and business continuity plans are current and tested.
Builds, mentors, and retains a diverse, high‑performing team with clear goals, career pathways, and continuous learning in cloud, integration, data engineering, AI, and security.
Fosters a culture of accountability, inclusion, and collaboration aligned with the University’s mission and IT Services priorities.
Oversees disciplined vendor and contract management, including SLA negotiation, performance tracking, renewals, and compliance with University policies and regulations.
Serves as the primary technology partner to Campus and Student Life, Enrollment and Student Success (Admissions/Financial Aid), Alumni Relations and Development, and University Research Administration.
Strengthens trust and transparency through regular communication, shared scorecards, and joint roadmap reviews; enables governance bodies to prioritize work based on institutional value.
Collaborates with distributed IT leaders, data stewards, faculty, and administrative stakeholders to align architecture, data standards, and service expectations.
Champions user‑centered design and co‑creation with end users; integrates feedback loops, usability testing, and change management to improve adoption and satisfaction.
Translates University strategy and Enterprise Application Systems priorities into actionable multi‑year technology roadmaps, clearly articulating benefits, risks, costs, and change impacts.
Oversees portfolio intake, estimation, and execution across projects and products; applies benefits‑realization practices and reports progress through KPIs and OKRs.
Sponsors key initiatives such as student system modernization, admissions CRM optimization, master data management, and API/integration platform maturity.
Identifies and removes delivery impediments; escalates and resolves risks impacting scope, schedule, budget, security, or value.
Coordinates cross‑functional initiatives with Academic Technology Services and other IT functions; communicates progress to governance committees and executive sponsors.
Actively participates in institutional governance bodies, including the Change Advisory Board, Operational Leadership Group, and Student Data Lifecycle Committee.
Supports responsible AI enablement, accessibility compliance, and continuous service improvement; evaluates AI capabilities to enhance user experience and operational efficiency.
Identifies technology needs and develops solutions supporting teaching and learning; manages campus‑wide instructional technology systems.
Advises internal and external stakeholders as a department liaison; maintains strong internal, inter‑institutional, and vendor relationships.
Performs other related duties as required.
Minimum Qualifications Education:
Minimum requirements include a college or university degree in related field.
Work Experience:
Minimum requirements include knowledge and skills developed through 7+ years of work experience in a related job discipline.
Preferred Qualifications Education:
Master’s degree in a related field. Experience:
Background in a Research 1 (R1) university or comparably complex environment.
Project management leadership delivering large‑scale enterprise systems implementations and modernization programs.
Hands‑on experience advancing master data management, API‑first integration, and business intelligence/analytics.
Skilled in vendor management across managed services, Software as a Service (SaaS), Platform as a Service (PaaS), Integration as a Service (IaaS), and Business Process Outsourcing (BPO) support models, ensuring performance alignment, cost optimization, SLA adherence, and strategic partnership management.
Certifications PMP, ITIL Foundation (or higher), SAFe/Agile certifications, or similar credentials. Technical Skills or Knowledge:
Technical depth with a knowledge of cloud platforms (AWS/Azure) and SaaS migration initiatives, enterprise integration (APIs, messaging), identity and access management (SSO/MFA), data modeling and governance, and modern web technologies.
Preferred Competencies
Talent leadership - attract, develop, and retain top talent; foster psychological safety and inclusive excellence.
Change leadership - lead organizational transformation; drive adoption through communication, training, and enablement. Financial stewardship: plan and manage operating/capital budgets; understand total cost of ownership and value realization.
Relationship management - collaborate across divisions with diplomacy and transparency; influence without authority.
Strategic communication - convey complex technical topics to non-technical audiences; write clear business cases and executive updates.
Customer focus - design services around user needs and measurable outcomes; maintain high service quality and continuous improvement.
Program/portfolio discipline - prioritize, sequence, and deliver complex initiatives with clear success metrics and benefits realization.
Knowledge of educational data standards and regulations.
Working Conditions
Standard office environment with hybrid work flexibility as approved.
Occasional evening/weekend work to support major releases, incident response, or cutovers.
Extensive use of computers and standard office equipment.
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Provides vision and technical leadership across an ecosystem spanning ERP/HCM, student information systems, CRM/admissions, research administration, advancement, and web platforms—prioritizing reliability, cybersecurity, scalability, and user experience.
Establishes annual roadmaps and service level agreements (SLAs) in partnership with product owners; manages capacity, funding, and risk to deliver outcomes on time and within budget.
Advances Agile and DevOps practices (CI/CD, automated testing, infrastructure as code) to increase delivery speed and quality while reducing technical debt.
Leads operational excellence across incident, problem, change, and release management; ensures disaster recovery and business continuity plans are current and tested.
Builds, mentors, and retains a diverse, high‑performing team with clear goals, career pathways, and continuous learning in cloud, integration, data engineering, AI, and security.
Fosters a culture of accountability, inclusion, and collaboration aligned with the University’s mission and IT Services priorities.
Oversees disciplined vendor and contract management, including SLA negotiation, performance tracking, renewals, and compliance with University policies and regulations.
Serves as the primary technology partner to Campus and Student Life, Enrollment and Student Success (Admissions/Financial Aid), Alumni Relations and Development, and University Research Administration.
Strengthens trust and transparency through regular communication, shared scorecards, and joint roadmap reviews; enables governance bodies to prioritize work based on institutional value.
Collaborates with distributed IT leaders, data stewards, faculty, and administrative stakeholders to align architecture, data standards, and service expectations.
Champions user‑centered design and co‑creation with end users; integrates feedback loops, usability testing, and change management to improve adoption and satisfaction.
Translates University strategy and Enterprise Application Systems priorities into actionable multi‑year technology roadmaps, clearly articulating benefits, risks, costs, and change impacts.
Oversees portfolio intake, estimation, and execution across projects and products; applies benefits‑realization practices and reports progress through KPIs and OKRs.
Sponsors key initiatives such as student system modernization, admissions CRM optimization, master data management, and API/integration platform maturity.
Identifies and removes delivery impediments; escalates and resolves risks impacting scope, schedule, budget, security, or value.
Coordinates cross‑functional initiatives with Academic Technology Services and other IT functions; communicates progress to governance committees and executive sponsors.
Actively participates in institutional governance bodies, including the Change Advisory Board, Operational Leadership Group, and Student Data Lifecycle Committee.
Supports responsible AI enablement, accessibility compliance, and continuous service improvement; evaluates AI capabilities to enhance user experience and operational efficiency.
Identifies technology needs and develops solutions supporting teaching and learning; manages campus‑wide instructional technology systems.
Advises internal and external stakeholders as a department liaison; maintains strong internal, inter‑institutional, and vendor relationships.
Performs other related duties as required.
Minimum Qualifications Education:
Minimum requirements include a college or university degree in related field.
Work Experience:
Minimum requirements include knowledge and skills developed through 7+ years of work experience in a related job discipline.
Preferred Qualifications Education:
Master’s degree in a related field. Experience:
Background in a Research 1 (R1) university or comparably complex environment.
Project management leadership delivering large‑scale enterprise systems implementations and modernization programs.
Hands‑on experience advancing master data management, API‑first integration, and business intelligence/analytics.
Skilled in vendor management across managed services, Software as a Service (SaaS), Platform as a Service (PaaS), Integration as a Service (IaaS), and Business Process Outsourcing (BPO) support models, ensuring performance alignment, cost optimization, SLA adherence, and strategic partnership management.
Certifications PMP, ITIL Foundation (or higher), SAFe/Agile certifications, or similar credentials. Technical Skills or Knowledge:
Technical depth with a knowledge of cloud platforms (AWS/Azure) and SaaS migration initiatives, enterprise integration (APIs, messaging), identity and access management (SSO/MFA), data modeling and governance, and modern web technologies.
Preferred Competencies
Talent leadership - attract, develop, and retain top talent; foster psychological safety and inclusive excellence.
Change leadership - lead organizational transformation; drive adoption through communication, training, and enablement. Financial stewardship: plan and manage operating/capital budgets; understand total cost of ownership and value realization.
Relationship management - collaborate across divisions with diplomacy and transparency; influence without authority.
Strategic communication - convey complex technical topics to non-technical audiences; write clear business cases and executive updates.
Customer focus - design services around user needs and measurable outcomes; maintain high service quality and continuous improvement.
Program/portfolio discipline - prioritize, sequence, and deliver complex initiatives with clear success metrics and benefits realization.
Knowledge of educational data standards and regulations.
Working Conditions
Standard office environment with hybrid work flexibility as approved.
Occasional evening/weekend work to support major releases, incident response, or cutovers.
Extensive use of computers and standard office equipment.
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