Writer & Strategist, Communications and Marketing
Sierra Business Solution, San Francisco, California, United States, 94199
Overview
At Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, France, Singapore, and Japan.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
What You'll Do
Craft market-facing stories with technical depth — Own the content development lifecycle from idea to launch, including program management, SME interviews, writing thought leadership and technical blog posts, art-directing visuals, publishing in CMS, and shaping the amplification strategy across channels.
Shape internal communications with editorial excellence — Draft, edit, and publish employee-facing content that keeps our brand voice consistent, clear, and engaging for all stakeholders.
Lead social storytelling — Drive authentic, modern conversations by ensuring every piece of content is social-first, distributed effectively, and resonates across platforms.
Experiment with new formats — Explore AI tools and innovative mediums (e.g., turnkey GPTs, interactive content, web apps) to accelerate creation and pioneer fresh ways of engaging audiences.
Measure and optimize impact — Track and report on engagement across all content types to refine our strategy and raise the bar on effectiveness.
What You'll Bring
5+ years of communications or marketing experience.
Great, creative writer with technical depth — able to translate complex concepts into simple ideas that resonate with both expert and general audiences.
Deep understanding and love of social — strong POV on how to generate authentic conversations that cut through noise and build our audience.
Scrappy, entrepreneurial storyteller — able to cover a wide range of areas (e.g., thought leadership, product news, social campaigns).
Strong program and time management skills.
Good judgement as you will have a lot of freedom to experiment.
Sample Projects
Draft an op-ed about some of our latest product innovations.
Develop a single slide metrics tracker that shows how our content is moving through development.
Post to our social channels in response to the latest developments in AI.
And More
Experience creating AI content.
Strong data + analytics orientation.
Experience driving engagement on social media channels.
Our Values
Trust: We build trust with customers through accountability, empathy, quality, and responsiveness. We make AI more accessible, safe, and useful. We support each other professionally and personally to enable our best work.
Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on outcomes. We engage with customers and address issues promptly.
Craftsmanship: We get the details right, from content to system design. We continuously self-improve and take pride in our products.
Intensity: We strive for excellence, fix issues, and learn from failures openly to improve.
Family: We balance intensity with care, support each other, and celebrate achievements together.
What We Offer We offer benefits to full-time employees that reflect our values:
Flexible (Unlimited) Paid Time Off
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension) with Sierra match
Parental Leave
Fertility and family building benefits through Carrot
Lunch, snacks, and coffee
Discretionary Benefit Stipend for flexible spending
Free alphorn lessons
These benefits are detailed in Sierra's policies and are subject to change. Eligible full-time employees can participate in Sierra's equity plans, subject to plan terms and policies.
Be You, with Us We’re committed to diversity and inclusion. We encourage applicants with diverse backgrounds to apply and will evaluate all candidates consistently regardless of race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
#J-18808-Ljbffr
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
What You'll Do
Craft market-facing stories with technical depth — Own the content development lifecycle from idea to launch, including program management, SME interviews, writing thought leadership and technical blog posts, art-directing visuals, publishing in CMS, and shaping the amplification strategy across channels.
Shape internal communications with editorial excellence — Draft, edit, and publish employee-facing content that keeps our brand voice consistent, clear, and engaging for all stakeholders.
Lead social storytelling — Drive authentic, modern conversations by ensuring every piece of content is social-first, distributed effectively, and resonates across platforms.
Experiment with new formats — Explore AI tools and innovative mediums (e.g., turnkey GPTs, interactive content, web apps) to accelerate creation and pioneer fresh ways of engaging audiences.
Measure and optimize impact — Track and report on engagement across all content types to refine our strategy and raise the bar on effectiveness.
What You'll Bring
5+ years of communications or marketing experience.
Great, creative writer with technical depth — able to translate complex concepts into simple ideas that resonate with both expert and general audiences.
Deep understanding and love of social — strong POV on how to generate authentic conversations that cut through noise and build our audience.
Scrappy, entrepreneurial storyteller — able to cover a wide range of areas (e.g., thought leadership, product news, social campaigns).
Strong program and time management skills.
Good judgement as you will have a lot of freedom to experiment.
Sample Projects
Draft an op-ed about some of our latest product innovations.
Develop a single slide metrics tracker that shows how our content is moving through development.
Post to our social channels in response to the latest developments in AI.
And More
Experience creating AI content.
Strong data + analytics orientation.
Experience driving engagement on social media channels.
Our Values
Trust: We build trust with customers through accountability, empathy, quality, and responsiveness. We make AI more accessible, safe, and useful. We support each other professionally and personally to enable our best work.
Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on outcomes. We engage with customers and address issues promptly.
Craftsmanship: We get the details right, from content to system design. We continuously self-improve and take pride in our products.
Intensity: We strive for excellence, fix issues, and learn from failures openly to improve.
Family: We balance intensity with care, support each other, and celebrate achievements together.
What We Offer We offer benefits to full-time employees that reflect our values:
Flexible (Unlimited) Paid Time Off
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension) with Sierra match
Parental Leave
Fertility and family building benefits through Carrot
Lunch, snacks, and coffee
Discretionary Benefit Stipend for flexible spending
Free alphorn lessons
These benefits are detailed in Sierra's policies and are subject to change. Eligible full-time employees can participate in Sierra's equity plans, subject to plan terms and policies.
Be You, with Us We’re committed to diversity and inclusion. We encourage applicants with diverse backgrounds to apply and will evaluate all candidates consistently regardless of race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
#J-18808-Ljbffr