Job Description
Support Content Designer (7+ Years Experience)
Job #: 3021826
Location:
Onsite in Stamford, CT
Hourly Rate:
Up to $45/hr
Type:
Long Term Contract
About The Role We’re looking for an experienced
Support Content Designer
who knows how to turn complex information into clear, confident, customer‑focused communications. In this role, you’ll help guide customers through major product and service updates tied to an ongoing company integration. Your work will directly support millions of customers as they navigate change — and your content will play a critical role in shaping their overall experience.
If you’re energized by simplifying complexity, collaborating across teams, and shaping the voice of customer‑facing communications, this role is for you.
What You’ll Do
Write, edit, and structure customer‑facing service content, including emails, notifications, and support articles
Translate technical or complicated topics into easy‑to‑understand language
Work closely with Customer Experience, Product, and Marketing teams to gather requirements and ensure alignment
Create messaging that reflects a unified, trustworthy, and seamless customer experience
Maintain and update existing support content as products and services evolve
Manage multiple projects with tight deadlines while upholding high quality standards
Contribute to content standards that promote clarity, consistency, and accessibility
About The Team You’ll be part of a Customer Experience organization committed to elevating every aspect of the customer journey. The team brings together:
Support Content – responsible for customer communications and self‑service content
CX Design – focused on intuitive, user‑centered experience design
CX Journeys – mapping and improving end‑to‑end customer interactions
Together, these groups work cross‑functionally to deliver seamless, dependable customer experiences across all touchpoints.
Why This Role Matters With a major integration underway, we’re expanding our team to ensure customers get the clear, timely communication they need. You’ll be at the center of this effort — helping build trust, reduce confusion, and create smooth transitions during times of change.
What’s In It For You Joining this team means:
Working on high‑impact content seen by millions of customers
Shaping how users experience digital support and self‑service
Influencing end‑to‑end customer experience strategy
Partnering with leaders across Product, CX, Design, and Marketing
Expanding your portfolio with large‑scale, service‑driven communication work
This is an opportunity to make a direct and meaningful impact — and see your work come to life across a large customer base.
Must‑Have Skills What We’re Looking For
7+ years of professional writing/content design experience
Email communication experience strongly preferred
Hands‑on experience with content management systems
Publishing and updating digital support content
Familiarity with collaboration tools such as Figma or DittoWords (plus)
Additional Qualities
Strong editorial judgment
Ability to manage multiple projects at once
Excellent communication and collaboration skills
Passion for helping customers through clear, empathetic content
Work Environment This is a
fully onsite role in Stamford, CT , located directly across from the Stamford train station for easy commuting.
Apex Systems is a world‑class IT services company that serves thousands of clients across the globe. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in various awards. Apex uses a virtual recruiter as part of the application process. Click here for more details.
Apex Benefits Overview Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans. We offer an ESPP and a 401K program with company matching after 12 months. We also offer a Health Savings Account (HSA), an Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount program, and other discounts. We provide on‑demand training, certification prep, and access to a library of courses after 6+ months of tenure. Certification discounts and perks are available through associations such as CompTIA and IIBA. A dedicated customer service team and a certified Career Coach support consultants. A full list of benefits, programs, and resources is available in our Welcome Packet.
Apex Systems is part of the Commercial Segment of ASGN Incorporated. NYSE: ASGN. 4400 Cox Road, Suite 200, Glen Allen, Virginia 23060.
Equal Opportunity Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, marital status, disability, veteran status, or any other characteristic protected by law. We consider qualified applicants with criminal histories in a manner consistent with the law. If you require an accommodation in using our website for a search or application, contact our Benefits Department at [email protected] or 804-523-8228.
#J-18808-Ljbffr
Job #: 3021826
Location:
Onsite in Stamford, CT
Hourly Rate:
Up to $45/hr
Type:
Long Term Contract
About The Role We’re looking for an experienced
Support Content Designer
who knows how to turn complex information into clear, confident, customer‑focused communications. In this role, you’ll help guide customers through major product and service updates tied to an ongoing company integration. Your work will directly support millions of customers as they navigate change — and your content will play a critical role in shaping their overall experience.
If you’re energized by simplifying complexity, collaborating across teams, and shaping the voice of customer‑facing communications, this role is for you.
What You’ll Do
Write, edit, and structure customer‑facing service content, including emails, notifications, and support articles
Translate technical or complicated topics into easy‑to‑understand language
Work closely with Customer Experience, Product, and Marketing teams to gather requirements and ensure alignment
Create messaging that reflects a unified, trustworthy, and seamless customer experience
Maintain and update existing support content as products and services evolve
Manage multiple projects with tight deadlines while upholding high quality standards
Contribute to content standards that promote clarity, consistency, and accessibility
About The Team You’ll be part of a Customer Experience organization committed to elevating every aspect of the customer journey. The team brings together:
Support Content – responsible for customer communications and self‑service content
CX Design – focused on intuitive, user‑centered experience design
CX Journeys – mapping and improving end‑to‑end customer interactions
Together, these groups work cross‑functionally to deliver seamless, dependable customer experiences across all touchpoints.
Why This Role Matters With a major integration underway, we’re expanding our team to ensure customers get the clear, timely communication they need. You’ll be at the center of this effort — helping build trust, reduce confusion, and create smooth transitions during times of change.
What’s In It For You Joining this team means:
Working on high‑impact content seen by millions of customers
Shaping how users experience digital support and self‑service
Influencing end‑to‑end customer experience strategy
Partnering with leaders across Product, CX, Design, and Marketing
Expanding your portfolio with large‑scale, service‑driven communication work
This is an opportunity to make a direct and meaningful impact — and see your work come to life across a large customer base.
Must‑Have Skills What We’re Looking For
7+ years of professional writing/content design experience
Email communication experience strongly preferred
Hands‑on experience with content management systems
Publishing and updating digital support content
Familiarity with collaboration tools such as Figma or DittoWords (plus)
Additional Qualities
Strong editorial judgment
Ability to manage multiple projects at once
Excellent communication and collaboration skills
Passion for helping customers through clear, empathetic content
Work Environment This is a
fully onsite role in Stamford, CT , located directly across from the Stamford train station for easy commuting.
Apex Systems is a world‑class IT services company that serves thousands of clients across the globe. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in various awards. Apex uses a virtual recruiter as part of the application process. Click here for more details.
Apex Benefits Overview Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans. We offer an ESPP and a 401K program with company matching after 12 months. We also offer a Health Savings Account (HSA), an Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount program, and other discounts. We provide on‑demand training, certification prep, and access to a library of courses after 6+ months of tenure. Certification discounts and perks are available through associations such as CompTIA and IIBA. A dedicated customer service team and a certified Career Coach support consultants. A full list of benefits, programs, and resources is available in our Welcome Packet.
Apex Systems is part of the Commercial Segment of ASGN Incorporated. NYSE: ASGN. 4400 Cox Road, Suite 200, Glen Allen, Virginia 23060.
Equal Opportunity Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, marital status, disability, veteran status, or any other characteristic protected by law. We consider qualified applicants with criminal histories in a manner consistent with the law. If you require an accommodation in using our website for a search or application, contact our Benefits Department at [email protected] or 804-523-8228.
#J-18808-Ljbffr