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Strategic Account Manager – Services North America

Carrier, Florida, New York, United States

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About Carrier Carrier, a global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting‑edge advancements in temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life‑saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world‑class, inclusive workforce that puts the customer at the center of everything we do.

About This Role We are seeking a dynamic, goal‑driven Strategic Account Manager – Services North America for the North America Commercial Real Estate market. The role involves identifying service‑solution selling opportunities, collaborating with National & Regional Account customers, and building key C‑Level relationships with Service & Aftermarket customers who have a National / Regional presence. The manager will partner across the North America Field Operations organization, Strategic Account Team Leaders and other Carrier Corporation National Leaders to drive growth within assigned accounts.

Key Responsibilities

Develop new business relationships with end‑user clients, creating a business case for Carrier Commercial Service and Aftermarket utilization.

Communicate with end‑user decision‑makers including C‑Level executives, VPs of Operations, Directors of Facilities and Engineering professionals; maintain and expand these relationships.

Prepare and negotiate complex sales contracts with a large number of accounts.

Partner with field sales, service teams, operations, branch and regional leadership to support business growth targets.

Work directly with building owners to improve system reliability, reduce energy consumption and enhance indoor environment.

Create and implement strategic sales strategies to position Carrier as the preferred supplier for targeted projects.

Manage current Carrier Commercial Real Estate Account relationships to maximize service and aftermarket sales.

Perform needs assessments, develop and coordinate sales proposals, estimates and presentations; collaborate with operations, finance, legal and other resources to facilitate sales and negotiate contracts.

Prepare accurate sales activity reports, forecast reports, Salesforce updates and expense tracking.

Participate in civic and professional organizations to build a network of contacts and advance sales targets.

Team‑sell with solutions partners to bundle solutions and expand Carrier participation in opportunities.

Participate in activities such as bids, trade shows, and customer relationship management as an experienced professional in National Sales Business Development.

Represent the company’s interests, building business relationships to enhance sales performance aligned with the company’s mission and strategy.

Collect and analyze market data to call on current and potential customers.

Support existing customer relationships; travel as necessary (estimated 45‑50% travel).

Work autonomously with limited oversight from management.

Coach and review the work of field‑level professionals.

Influence others regarding policies, practices and procedures.

Required Qualifications

Bachelor’s Degree or HVAC technical certification.

7+ years of experience in HVAC service sales.

Ability to travel 50% domestically.

Preferred Qualifications

Bachelor’s Degree in engineering or a related field.

MA/MS degree in a related field.

Advanced knowledge of the Commercial Real Estate markets and Integrated Facilities Management Companies.

High level of technical and financial expertise to assist field offices in selling Carrier commercial equipment and service.

Professional certifications in related fields.

Benefits Employees are eligible for benefits, including:

Health Care benefits: Medical, Dental, Vision; wellness incentives.

Retirement benefits.

Time Off and Leave: Paid vacation days (up to 15 days); paid sick days (up to 5 days); paid personal leave (up to 5 days); paid holidays (up to 13 days); birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty; military leave; purchased vacation.

Disability: Short‑term and long‑term disability.

Life Insurance and Accidental Death and Dismemberment.

Tax‑Advantaged Accounts: Health Savings Account; Healthcare Spending Account; Dependent Care Spending Account.

Tuition Assistance.

To learn more about our benefits offering, please click here: Work With Us | Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors.

Pay Range The annual salary for this position is $146,750–$205,250. Factors that may affect pay within this range include, but are not limited to, skills, education, experience and other unique qualifications of the successful candidate.

Applications will be accepted for at least 3 days from Job Posting Date. Job Posting Date: 02/19/2026.

Equal Opportunity / Diversity Carrier is an Equal Opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age or any other federally protected class.

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