Sea Logistics Operational Key Account Manager
Kuehne+Nagel, Jersey City, New Jersey, United States, 07390
It’s more than a job
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
How you create impact
Establish and maintain customer relationships; engage in regular contact to facilitate better understanding of customer needs, establish trust and serve as escalation contact.
Clarify, negotiate if needed, and formalize operational requirements with our customer.
Increase customer satisfaction and loyalty through design and implementation of customer-specific solutions.
Facilitate new business by acting as a subject matter expert on our service offerings and operational capabilities.
Serve as a facilitator and single point of contact for implementation of new business, joint projects or any other customer requests not directly related to immediate day-to-day operations.
Identify operational risks and ensure all relevant parties are informed.
Act on customers behalf respective to articulating needs and requirements to the greater Kuehne + Nagel operational organization.
Create and maintain the MOP (for global roles) and support countries with local SOP definitions.
Support set up in our operational systems and process automation.
Negotiate and formalize customer Key Performance Indicators in cooperation with GKAM and Operational Management.
Facilitate development of reports for KPI measurements and monitoring of operational performance.
Analyze root causes of non-performance and drive internal operational improvements.
Develop and present data related to KPI performance, projects and any other relevant operational matters during customers Business Reviews on global level as required; assist GKAM in preparation of Business Review presentations.
What we would like you to bring
4+ years of experience in logistics, transportation, and supply chain industry dealing with multi-national and multi-business unit organizations.
4+ years of experience in customer relationship management and communications. preferably in a client-facing role.
Leadership by influence and self-starter skills to speak on quarterly business reviews (QBRs) and lead workshops.
Proficient in CRM software and MS Office Suite particularly with Excel and Powerpoint.
Experience in project management, ideally in key account management, preferred.
What’s in it for you At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target base salary range for this position is between $85,000 and $105,000. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-AA1
Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
Who we are Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.
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How you create impact
Establish and maintain customer relationships; engage in regular contact to facilitate better understanding of customer needs, establish trust and serve as escalation contact.
Clarify, negotiate if needed, and formalize operational requirements with our customer.
Increase customer satisfaction and loyalty through design and implementation of customer-specific solutions.
Facilitate new business by acting as a subject matter expert on our service offerings and operational capabilities.
Serve as a facilitator and single point of contact for implementation of new business, joint projects or any other customer requests not directly related to immediate day-to-day operations.
Identify operational risks and ensure all relevant parties are informed.
Act on customers behalf respective to articulating needs and requirements to the greater Kuehne + Nagel operational organization.
Create and maintain the MOP (for global roles) and support countries with local SOP definitions.
Support set up in our operational systems and process automation.
Negotiate and formalize customer Key Performance Indicators in cooperation with GKAM and Operational Management.
Facilitate development of reports for KPI measurements and monitoring of operational performance.
Analyze root causes of non-performance and drive internal operational improvements.
Develop and present data related to KPI performance, projects and any other relevant operational matters during customers Business Reviews on global level as required; assist GKAM in preparation of Business Review presentations.
What we would like you to bring
4+ years of experience in logistics, transportation, and supply chain industry dealing with multi-national and multi-business unit organizations.
4+ years of experience in customer relationship management and communications. preferably in a client-facing role.
Leadership by influence and self-starter skills to speak on quarterly business reviews (QBRs) and lead workshops.
Proficient in CRM software and MS Office Suite particularly with Excel and Powerpoint.
Experience in project management, ideally in key account management, preferred.
What’s in it for you At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target base salary range for this position is between $85,000 and $105,000. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-AA1
Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
Who we are Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.
#J-18808-Ljbffr