The Inside / Counter Sales Representative serves as the front-line sales and customer experience leader for Raskull Supply Co. This role is responsible for assisting walk-in customers, supporting inbound sales inquiries, managing order flow, tracking projects through software, and ensuring accurate documentation through QuickBooks.
This position requires a highly organized, task-oriented individual who enjoys pickup upfitting, thrives in a fast-paced environment, and can communicate clearly and professionally with customers, vendors, and internal team members. Punctuality, accuracy, and follow-through are non-negotiable standards.
CORE RESPONSIBILITIES Customer Engagement & Sales
Greet and assist walk-in customers at the counter.
Respond to inbound calls, emails, and online inquiries.
Identify customer needs and recommend appropriate truck beds, accessories, and upfit solutions.
Build estimates and convert quotes into sales.
Maintain high-level product knowledge of
Flatbeds
Toolboxes
Grille guards
Bumpers
Lighting
Drawer systems
Towing accessories
General upfit solutions
Maintain professional communication at all times.
Order Processing & Documentation
Create and manage invoices in QuickBooks.
Ensure accuracy in pricing, tax application, and payment processing.
Collect deposits and finalize transactions.
Process credit card, check, and financing transactions.
Maintain organized digital and physical documentation.
Software Workflow Management
Create and update boards for sales orders.
Install scheduling.
Customer follow-ups.
Special orders.
Track order status from sale to installation completion.
Communicate with shop team regarding timelines and work orders.
Maintain accurate notes and internal communication logs.
Ensure no job “falls through the cracks”.
Inventory & Product Coordination
Assist with inventory tracking and visibility.
Coordinate special orders with vendors.
Communicate lead times clearly to customers.
Verify product arrivals against purchase orders.
Communication & Team Collaboration
Work closely with Sales Manager, Shop Manager, Logistics/Procurement, and Administrative team.
Clearly communicate customer expectations.
Follow up proactively on open jobs and pending tasks.
Support lot organization and front counter presentation.
REQUIRED QUALIFICATIONS
Experience with QuickBooks.
Experience with sales/tracking software.
Strong organizational and tracking skills.
Excellent verbal and written communication.
Customer-focused mindset.
Strong attention to detail.
Ability to multitask while maintaining accuracy.
Punctual and dependable.
Ability to work Monday-Friday and every other Saturday.
PREFERRED QUALIFICATIONS
Experience in truck upfitting, automotive accessories, or similar industry.
Familiarity with inventory systems.
Sales experience in retail or equipment-based environments.
Mechanical understanding of pickup accessories.
PERFORMANCE EXPECTATIONS
Quote-to-sale conversion rate.
Lead response time.
QuickBooks accuracy and compliance.
Customer satisfaction.
Order tracking precision.
On-time arrival and attendance reliability.
CORE CHARACTER TRAITS
Task-oriented and disciplined.
Organized and detail-driven.
Clear communicator.
Positive attitude.
Self-starter.
Team-minded.
Solutions-focused.
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This position requires a highly organized, task-oriented individual who enjoys pickup upfitting, thrives in a fast-paced environment, and can communicate clearly and professionally with customers, vendors, and internal team members. Punctuality, accuracy, and follow-through are non-negotiable standards.
CORE RESPONSIBILITIES Customer Engagement & Sales
Greet and assist walk-in customers at the counter.
Respond to inbound calls, emails, and online inquiries.
Identify customer needs and recommend appropriate truck beds, accessories, and upfit solutions.
Build estimates and convert quotes into sales.
Maintain high-level product knowledge of
Flatbeds
Toolboxes
Grille guards
Bumpers
Lighting
Drawer systems
Towing accessories
General upfit solutions
Maintain professional communication at all times.
Order Processing & Documentation
Create and manage invoices in QuickBooks.
Ensure accuracy in pricing, tax application, and payment processing.
Collect deposits and finalize transactions.
Process credit card, check, and financing transactions.
Maintain organized digital and physical documentation.
Software Workflow Management
Create and update boards for sales orders.
Install scheduling.
Customer follow-ups.
Special orders.
Track order status from sale to installation completion.
Communicate with shop team regarding timelines and work orders.
Maintain accurate notes and internal communication logs.
Ensure no job “falls through the cracks”.
Inventory & Product Coordination
Assist with inventory tracking and visibility.
Coordinate special orders with vendors.
Communicate lead times clearly to customers.
Verify product arrivals against purchase orders.
Communication & Team Collaboration
Work closely with Sales Manager, Shop Manager, Logistics/Procurement, and Administrative team.
Clearly communicate customer expectations.
Follow up proactively on open jobs and pending tasks.
Support lot organization and front counter presentation.
REQUIRED QUALIFICATIONS
Experience with QuickBooks.
Experience with sales/tracking software.
Strong organizational and tracking skills.
Excellent verbal and written communication.
Customer-focused mindset.
Strong attention to detail.
Ability to multitask while maintaining accuracy.
Punctual and dependable.
Ability to work Monday-Friday and every other Saturday.
PREFERRED QUALIFICATIONS
Experience in truck upfitting, automotive accessories, or similar industry.
Familiarity with inventory systems.
Sales experience in retail or equipment-based environments.
Mechanical understanding of pickup accessories.
PERFORMANCE EXPECTATIONS
Quote-to-sale conversion rate.
Lead response time.
QuickBooks accuracy and compliance.
Customer satisfaction.
Order tracking precision.
On-time arrival and attendance reliability.
CORE CHARACTER TRAITS
Task-oriented and disciplined.
Organized and detail-driven.
Clear communicator.
Positive attitude.
Self-starter.
Team-minded.
Solutions-focused.
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