Director of Transit Ambassador Operations

A transit authority seeks a dedicated individual to manage its customer service program in Boston, involving collaboration to enhance service quality and efficiency. Responsibilities include overseeing financial performance, monitoring service metrics, and acting as the main point of contact for various operational matters. Applicants should possess customer service experience, outstanding communication skills, and a flexible schedule. A high school diploma is required, while a degree is preferred. #J-18808-Ljbffr