Location:
Hyattsville, MD
Position Type:
Hybrid
Hybrid Schedule:
4 days on-site, 1 remote
Contract Length:
2 years + extensions
Position Overview We are seeking an experienced
Sr. Business Analyst, MaaS360
to lead, manage, and optimize the full mobile device lifecycle while supporting enterprise mobility processes.
The ideal candidate will bring
7+ years of hands‑on experience with IBM MaaS360
and key enterprise technologies including Microsoft Office 365/10, Microsoft Exchange, Windows 10 Enterprise, Active Directory, SMS/SCCM, Citrix, SharePoint, Remotely Anywhere, and DAM systems.
Required Skills
7 years of experience developing and managing project budgets for all technology projects
7 years of experience creating pro‑forma invoices for cost‑reimbursable projects and generating monthly financial summary reports
7 years of experience researching mobile equipment, accessories, and airtime services; diagnosing and resolving mobile device issues
7 years of experience configuring, testing, and supporting mobile devices (air cards, cell phones, smartphones, tablets)
7 years of experience testing iOS and Android OS releases
7 years of experience collaborating with internal accounting teams to ensure correct budget usage and up‑to‑date accounting codes
7 years of experience building processes to obtain timely project cost information from accounting systems
7 years of strong client‑facing experience with the ability to communicate effectively across all organizational levels
7 years of proficiency in formal project management methodologies, including internal documentation and external communication practices
7 years of hands‑on experience with:
IBM MaaS360
Microsoft Office 365/10
Microsoft Exchange
Windows 10 Enterprise
Active Directory
SMS/SCCM
Citrix
SharePoint
Remotely Anywhere
DAM systems
Duties Mobile Device Lifecycle & Mobility Operations Responsibilities
Analyze and optimize end‑to‑end mobile device lifecycle
Document and improve workflow efficiency
Identify process gaps and implement controls
Maintain lifecycle compliance metrics
Carrier & Financial Management
Manage business relationships with wireless carriers
Analyze monthly billing and perform reconciliation
Identify zero‑usage lines and cost optimization opportunities
Track service activations, suspensions, porting, and plan changes
Coordinate escalations and ensure SLA adherence
MDM Governance & Cybersecurity Alignment
Support MDM policy governance and change control processes
Analyze compliance dashboards and reporting metrics
Coordinate cybersecurity approval workflows for mobile applications
Monitor enrollment accuracy and policy adherence
Support audit documentation and regulatory readiness
Procurement, Inventory & Asset Management
Coordinate device procurement and inventory intake
Ensure asset tagging and system‑of‑record accuracy
Facilitate formal handoff between Inventory and MDM teams
Track device assignment and refresh cycles
Support executive and priority device handling processes
Analytics, Reporting & Performance
Develop mobility performance dashboards
Conduct cost analysis and forecasting for device refresh programs
Analyze usage trends and recommend optimization strategies
Present findings and recommendations to leadership
Cross‑Functional Coordination & Governance
Serve as liaison between Mobility, Cybersecurity, Finance, Service Desk, and Inventory
Lead mobility process review meetings
Support change management communications
Align operational practices with organizational policy
#J-18808-Ljbffr
Hyattsville, MD
Position Type:
Hybrid
Hybrid Schedule:
4 days on-site, 1 remote
Contract Length:
2 years + extensions
Position Overview We are seeking an experienced
Sr. Business Analyst, MaaS360
to lead, manage, and optimize the full mobile device lifecycle while supporting enterprise mobility processes.
The ideal candidate will bring
7+ years of hands‑on experience with IBM MaaS360
and key enterprise technologies including Microsoft Office 365/10, Microsoft Exchange, Windows 10 Enterprise, Active Directory, SMS/SCCM, Citrix, SharePoint, Remotely Anywhere, and DAM systems.
Required Skills
7 years of experience developing and managing project budgets for all technology projects
7 years of experience creating pro‑forma invoices for cost‑reimbursable projects and generating monthly financial summary reports
7 years of experience researching mobile equipment, accessories, and airtime services; diagnosing and resolving mobile device issues
7 years of experience configuring, testing, and supporting mobile devices (air cards, cell phones, smartphones, tablets)
7 years of experience testing iOS and Android OS releases
7 years of experience collaborating with internal accounting teams to ensure correct budget usage and up‑to‑date accounting codes
7 years of experience building processes to obtain timely project cost information from accounting systems
7 years of strong client‑facing experience with the ability to communicate effectively across all organizational levels
7 years of proficiency in formal project management methodologies, including internal documentation and external communication practices
7 years of hands‑on experience with:
IBM MaaS360
Microsoft Office 365/10
Microsoft Exchange
Windows 10 Enterprise
Active Directory
SMS/SCCM
Citrix
SharePoint
Remotely Anywhere
DAM systems
Duties Mobile Device Lifecycle & Mobility Operations Responsibilities
Analyze and optimize end‑to‑end mobile device lifecycle
Document and improve workflow efficiency
Identify process gaps and implement controls
Maintain lifecycle compliance metrics
Carrier & Financial Management
Manage business relationships with wireless carriers
Analyze monthly billing and perform reconciliation
Identify zero‑usage lines and cost optimization opportunities
Track service activations, suspensions, porting, and plan changes
Coordinate escalations and ensure SLA adherence
MDM Governance & Cybersecurity Alignment
Support MDM policy governance and change control processes
Analyze compliance dashboards and reporting metrics
Coordinate cybersecurity approval workflows for mobile applications
Monitor enrollment accuracy and policy adherence
Support audit documentation and regulatory readiness
Procurement, Inventory & Asset Management
Coordinate device procurement and inventory intake
Ensure asset tagging and system‑of‑record accuracy
Facilitate formal handoff between Inventory and MDM teams
Track device assignment and refresh cycles
Support executive and priority device handling processes
Analytics, Reporting & Performance
Develop mobility performance dashboards
Conduct cost analysis and forecasting for device refresh programs
Analyze usage trends and recommend optimization strategies
Present findings and recommendations to leadership
Cross‑Functional Coordination & Governance
Serve as liaison between Mobility, Cybersecurity, Finance, Service Desk, and Inventory
Lead mobility process review meetings
Support change management communications
Align operational practices with organizational policy
#J-18808-Ljbffr