Overview
Position Overview
The Collections Specialist is responsible for managing a high-volume portfolio of customer accounts to ensure timely payment and reduce outstanding receivables. This role requires strong communication skills, attention to detail, and the ability to handle a fast-paced, metrics-driven environment. The ideal candidate is proactive, organized, and comfortable balancing phone outreach with administrative follow-up. Key Responsibilities
Manage and maintain a portfolio of approximately 300 customer accounts, ensuring consistent follow-up and resolution of outstanding balances Perform 60-80 outbound collection calls daily to customers regarding past-due invoices and payment status Respond to all customer email inquiries within 24 hours, providing clear and professional communication Investigate, address, and resolve customer disputes, discrepancies, and payment-related questions in a timely manner Coordinate and track payment follow-ups, with a primary focus on ACH transactions Accurately document all customer interactions, collection efforts, and account updates in Excel or internal tracking systems Monitor aging reports and prioritize accounts based on risk and delinquency status Collaborate with internal departments (e.g., billing, customer service, sales) to resolve account issues and ensure accurate account reconciliation Maintain compliance with company policies and applicable regulations related to collections practices Qualifications
1-3+ years of experience in collections, accounts receivable, or a similar customer-facing finance role Strong verbal and written communication skills Ability to manage a high call volume and multitask effectively Proficiency in Microsoft Excel and general comfort with data entry and tracking Strong problem-solving skills and attention to detail Ability to handle difficult conversations professionally and maintain customer relationships Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents:
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile:
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions by visiting www.bhsg.com. Benefits Information:
Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.
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Position Overview
The Collections Specialist is responsible for managing a high-volume portfolio of customer accounts to ensure timely payment and reduce outstanding receivables. This role requires strong communication skills, attention to detail, and the ability to handle a fast-paced, metrics-driven environment. The ideal candidate is proactive, organized, and comfortable balancing phone outreach with administrative follow-up. Key Responsibilities
Manage and maintain a portfolio of approximately 300 customer accounts, ensuring consistent follow-up and resolution of outstanding balances Perform 60-80 outbound collection calls daily to customers regarding past-due invoices and payment status Respond to all customer email inquiries within 24 hours, providing clear and professional communication Investigate, address, and resolve customer disputes, discrepancies, and payment-related questions in a timely manner Coordinate and track payment follow-ups, with a primary focus on ACH transactions Accurately document all customer interactions, collection efforts, and account updates in Excel or internal tracking systems Monitor aging reports and prioritize accounts based on risk and delinquency status Collaborate with internal departments (e.g., billing, customer service, sales) to resolve account issues and ensure accurate account reconciliation Maintain compliance with company policies and applicable regulations related to collections practices Qualifications
1-3+ years of experience in collections, accounts receivable, or a similar customer-facing finance role Strong verbal and written communication skills Ability to manage a high call volume and multitask effectively Proficiency in Microsoft Excel and general comfort with data entry and tracking Strong problem-solving skills and attention to detail Ability to handle difficult conversations professionally and maintain customer relationships Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents:
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile:
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions by visiting www.bhsg.com. Benefits Information:
Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.
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