The Client Trainer is responsible for creating client training content, focused on Paycom software, operational policies and procedures to drive product usage, client ROI/value achievement, and client retention. The Client Trainer collaborates with leaders, business units and clients as needed to produce quality training that meets identified needs. Client Trainers proactively identify additional needs, gaps, desired efficiencies and client expectations to implement learning solutions that support enterprise growth and increase client confidence.
Responsibilities
Develop high quality client training that is consistent with instructional design standards and knowledge of the targeted audience to ensure effective knowledge transfer, retention, and skill proficiency
Use training needs assessment based on data, environmental and personal factors to determine appropriate learning solution needed to achieve desired outcomes
Design, publish and continually enhance training programming and materials in the most effective learning methodology based on business needs and feedback, emerging technologies and product releases
Facilitate effective training delivery with clear and concise communication and professionalism using on-camera, virtual, written, phone, and in person delivery methods that include audience engagement through visuals, polls, Q&A, surveys and more. The training format will be dependent upon the project at hand
All trainings are expected to have effective knowledge transfer and retention
Track, analyze and report on training effectiveness in driving defined business results
Ensure subject matter expertise is displayed in all Paycom content, including enhancements to existing products as well as new product development
Use discernment and experience to ensure content is developed in adherence to best practices, and provide content best practice leadership to the organization
Direct client touch points as needed. This could including hosting client calls and joining live training events, which may include travel
Have a strong and continuous understanding of key initiatives and knowledge gaps and present feedback, provide recommendations or lead strategic planning related to learning challenges with the business
Vision cast and connect all learning activities with the business impact of their role, department, and Paycom initiatives
Lead cross-functional professional development trainings for team members within Learning and Development
Step into other training needs as necessary
Meets KPI expectations
#J-18808-Ljbffr
Responsibilities
Develop high quality client training that is consistent with instructional design standards and knowledge of the targeted audience to ensure effective knowledge transfer, retention, and skill proficiency
Use training needs assessment based on data, environmental and personal factors to determine appropriate learning solution needed to achieve desired outcomes
Design, publish and continually enhance training programming and materials in the most effective learning methodology based on business needs and feedback, emerging technologies and product releases
Facilitate effective training delivery with clear and concise communication and professionalism using on-camera, virtual, written, phone, and in person delivery methods that include audience engagement through visuals, polls, Q&A, surveys and more. The training format will be dependent upon the project at hand
All trainings are expected to have effective knowledge transfer and retention
Track, analyze and report on training effectiveness in driving defined business results
Ensure subject matter expertise is displayed in all Paycom content, including enhancements to existing products as well as new product development
Use discernment and experience to ensure content is developed in adherence to best practices, and provide content best practice leadership to the organization
Direct client touch points as needed. This could including hosting client calls and joining live training events, which may include travel
Have a strong and continuous understanding of key initiatives and knowledge gaps and present feedback, provide recommendations or lead strategic planning related to learning challenges with the business
Vision cast and connect all learning activities with the business impact of their role, department, and Paycom initiatives
Lead cross-functional professional development trainings for team members within Learning and Development
Step into other training needs as necessary
Meets KPI expectations
#J-18808-Ljbffr