Inside Sales Rep I - San Antonio
National Trench Safety, San Antonio, Texas, United States, 78208
Job Summary
The Inside Sales Representative 1 (ISR 1) supports the sales/operations of the branches by responding to customer inquiries and concerns and resolving customer complaints. Generates sales documents and effectively manages communication between the customers, branches, and outside sales representatives. This position is a safety sensitive role that requires compliance with the company's drug and alcohol policy and adherence to all safety regulations and procedures.
Key Responsibilities
Receives and responds to all customer inquiries, orders, and complaints.
Generates all sales operations (invoicing, contracts, pick list, packing list, returns) documents and distributes them to respective departments.
Responsible for guiding, assisting and elevating complaint resolution to ensure that customers are properly served.
Provides customers and other Branches with any data and backup data as requested.
Follows up on a regular and as-needed basis with customers, Branches, and shop/yard operations on all open and unresolved customer issues.
Reports on all out-of-line conditions affecting customer satisfaction.
May take after-hours calls, i.e., security, and customers, and document any complaints for resolution at some branches.
May open and/or close operations facilities in some branches.
Performs other duties as requested.
Knowledge and Skills
Excellent communication skills, verbal and written to enhance relationships with customers and team members.
Quick learner, attention to detail, and adaptability skills.
Excellent customer service and organization skills.
Emotional Intelligence and strong collaboration skills. Qualifications
Minimum (1) One year of experience working as an Inside Sales Rep or on a sales desk preferred, preferably in the construction equipment industry, underground safety rental industry.
Must have reliable transportation.
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Key Responsibilities
Receives and responds to all customer inquiries, orders, and complaints.
Generates all sales operations (invoicing, contracts, pick list, packing list, returns) documents and distributes them to respective departments.
Responsible for guiding, assisting and elevating complaint resolution to ensure that customers are properly served.
Provides customers and other Branches with any data and backup data as requested.
Follows up on a regular and as-needed basis with customers, Branches, and shop/yard operations on all open and unresolved customer issues.
Reports on all out-of-line conditions affecting customer satisfaction.
May take after-hours calls, i.e., security, and customers, and document any complaints for resolution at some branches.
May open and/or close operations facilities in some branches.
Performs other duties as requested.
Knowledge and Skills
Excellent communication skills, verbal and written to enhance relationships with customers and team members.
Quick learner, attention to detail, and adaptability skills.
Excellent customer service and organization skills.
Emotional Intelligence and strong collaboration skills. Qualifications
Minimum (1) One year of experience working as an Inside Sales Rep or on a sales desk preferred, preferably in the construction equipment industry, underground safety rental industry.
Must have reliable transportation.
#J-18808-Ljbffr