At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
What You’ll Be Doing
Lead voice and digital AI Self-Service solutions for large, multi-location contact centers
Design, develop and implement AI self-service applications with Google CCAI
Ability to interface with clients, lead design decisions and drive towards defining solution requirements and technical design
Serve as a project lead for the Google Delivery practice for assigned Google CCAI projects
Collaborate with project team members to provide input to conversation design specifications
Integrate to backend systems using web services, databases, and reporting
Perform Unit Testing of developed code
Assist with System and Functional Testing
What You’ll Bring To The Role
8+ years of architecture and design experience overall
4+ years of experience with Google Dialog Flow ES/CX
2+ years of technical hands-on experience with Google Cloud CCAI or other conversational AI platforms (e.g., Amazon Lex, IBM Watson, Uniphore, Kore.ai)
Google Certification a plus and/or badge completion required
Knowledge of Cloud Services Architecture, Apigee, Vertex AI
Ability to support multiple projects at the same time
Experience in managing large multi-site contact center implementations
Experience managing and guiding developers or interest in doing so
Experience in writing Solution Document Designs/specifications for IVA applications
Experience with Speech-to-Text and Text-to-Speech services such as Nuance, Google and Amazon
Proficient in Java, JavaScript, .NET, C#, HTML, SQL and Python
Must be able to work independently, be organized, self-motivated, and have attention to detail
Excellent communication skills, both written and verbal
Experience developing solutions using Java, Python, R, HTML, JavaScript, Node.js, AngularJS, C#, .Net, SQL, SDK development, Objective C, Swift
Support integrations with back-end data systems such as Web Services REST API, SOAP, SQL Server, Oracle, NoSQL databases, Reporting
Bachelor’s degree required
Desired Experience
Staff management
1 to 2 years Cisco CVP, WebexCCE/CC, UJet design and architecture experience
VXML based IVR platforms such as CVP, GVP, AVP/AEP, Amazon Connect, Five9
What You Can Expect
The anticipated range for individuals expressing interest in this position is $130,000 to $160,000. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
Benefits available to eligible employees include the following: Medical, dental, vision, tax-advantaged health care accounts, financial and income protection benefits, paid time off (PTO) and wellness time off
Additional Information
Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming.
This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
Benefits available to eligible employees include: Medical, dental, vision; tax-advantaged health care accounts; financial and income protection benefits; paid time off (PTO) and wellness time off.
This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
About Us: TTEC Digital and our 1,800+ employees pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company.
TTEC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC is committed to expanding a diverse and inclusive workforce.
We may use artificial intelligence (AI) tools to support parts of the hiring process. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are made by humans. If you would like more information about data processing, please contact us.
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What You’ll Be Doing
Lead voice and digital AI Self-Service solutions for large, multi-location contact centers
Design, develop and implement AI self-service applications with Google CCAI
Ability to interface with clients, lead design decisions and drive towards defining solution requirements and technical design
Serve as a project lead for the Google Delivery practice for assigned Google CCAI projects
Collaborate with project team members to provide input to conversation design specifications
Integrate to backend systems using web services, databases, and reporting
Perform Unit Testing of developed code
Assist with System and Functional Testing
What You’ll Bring To The Role
8+ years of architecture and design experience overall
4+ years of experience with Google Dialog Flow ES/CX
2+ years of technical hands-on experience with Google Cloud CCAI or other conversational AI platforms (e.g., Amazon Lex, IBM Watson, Uniphore, Kore.ai)
Google Certification a plus and/or badge completion required
Knowledge of Cloud Services Architecture, Apigee, Vertex AI
Ability to support multiple projects at the same time
Experience in managing large multi-site contact center implementations
Experience managing and guiding developers or interest in doing so
Experience in writing Solution Document Designs/specifications for IVA applications
Experience with Speech-to-Text and Text-to-Speech services such as Nuance, Google and Amazon
Proficient in Java, JavaScript, .NET, C#, HTML, SQL and Python
Must be able to work independently, be organized, self-motivated, and have attention to detail
Excellent communication skills, both written and verbal
Experience developing solutions using Java, Python, R, HTML, JavaScript, Node.js, AngularJS, C#, .Net, SQL, SDK development, Objective C, Swift
Support integrations with back-end data systems such as Web Services REST API, SOAP, SQL Server, Oracle, NoSQL databases, Reporting
Bachelor’s degree required
Desired Experience
Staff management
1 to 2 years Cisco CVP, WebexCCE/CC, UJet design and architecture experience
VXML based IVR platforms such as CVP, GVP, AVP/AEP, Amazon Connect, Five9
What You Can Expect
The anticipated range for individuals expressing interest in this position is $130,000 to $160,000. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
Benefits available to eligible employees include the following: Medical, dental, vision, tax-advantaged health care accounts, financial and income protection benefits, paid time off (PTO) and wellness time off
Additional Information
Please note: We are only accepting applications from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, DC, Wisconsin and Wyoming.
This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.
Benefits available to eligible employees include: Medical, dental, vision; tax-advantaged health care accounts; financial and income protection benefits; paid time off (PTO) and wellness time off.
This job posting will remain open until we have identified an adequate applicant pool. Applicants are strongly encouraged to apply early.
About Us: TTEC Digital and our 1,800+ employees pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company.
TTEC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC is committed to expanding a diverse and inclusive workforce.
We may use artificial intelligence (AI) tools to support parts of the hiring process. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are made by humans. If you would like more information about data processing, please contact us.
#J-18808-Ljbffr