Job Summary
Toyota of Kenner, a Toyota dealership located in Kenner, Louisiana, is seeking a motivated and customer-oriented individual to join our team as a Full Time Toyota Express Service Advisor. As the Express Service Advisor, you will be responsible for providing exceptional customer service while ensuring the smooth and efficient operation of our Toyota Express Service department. This is an individual contributor role with a competitive salary range of $45,000 to $80,000 per year, paid semimonthly.
Compensation & Benefits
Competitive salary range of $45,000 to $80,000 per year, paid semimonthly
Comprehensive benefits package including health, dental, and vision insurance
Paid time off and holidays401k with company match
Ongoing training and opportunities for career advancement
Employee discounts on vehicle purchases, services, and parts
Responsibilities
Greet and assist customers with a positive and professional attitude
Schedule appointments and communicate with customers regarding their service needs
Provide accurate estimates for services and obtain customer approval
Ensure work is completed in a timely and efficient manner
Communicate with technicians to keep customers updated on the status of their vehicle
Process customer payments and maintain accurate records
Continuously seek opportunities to improve customer satisfaction and service department efficiency
Maintain knowledge of Toyota products, services, and promotions
Handle customer complaints and escape to management when necessary
Follow dealership and manufacturer guidelines and policies
Requirements
High school diploma or equivalent
Previous experience in customer service, preferably in the automotive industry
Strong written and verbal communication skills
Excellent organizational and multitasking abilities
Proficient in basic computer skills and experience with dealership management systems is a plus
Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Must be able to work occasional weekends and evenings
Must have a valid driver's license and clear driving record
EEOC Statement Toyota of Kenner is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified candidates are encouraged to apply.
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Compensation & Benefits
Competitive salary range of $45,000 to $80,000 per year, paid semimonthly
Comprehensive benefits package including health, dental, and vision insurance
Paid time off and holidays401k with company match
Ongoing training and opportunities for career advancement
Employee discounts on vehicle purchases, services, and parts
Responsibilities
Greet and assist customers with a positive and professional attitude
Schedule appointments and communicate with customers regarding their service needs
Provide accurate estimates for services and obtain customer approval
Ensure work is completed in a timely and efficient manner
Communicate with technicians to keep customers updated on the status of their vehicle
Process customer payments and maintain accurate records
Continuously seek opportunities to improve customer satisfaction and service department efficiency
Maintain knowledge of Toyota products, services, and promotions
Handle customer complaints and escape to management when necessary
Follow dealership and manufacturer guidelines and policies
Requirements
High school diploma or equivalent
Previous experience in customer service, preferably in the automotive industry
Strong written and verbal communication skills
Excellent organizational and multitasking abilities
Proficient in basic computer skills and experience with dealership management systems is a plus
Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Must be able to work occasional weekends and evenings
Must have a valid driver's license and clear driving record
EEOC Statement Toyota of Kenner is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified candidates are encouraged to apply.
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