Overview
Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees, we solve problems that impact daily life—from feeding the world to advancing clean water and green mobility. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work.
Job Description
The Team Lead – NA Sales Support manages a team of Sales Operations Specialists who are tasked with providing guidance, assistance and support to sellers to optimize their time spent engaging with customers and reduce the time dedicated to internal tasks. You will report to our NA Sales Support Manager.
Key Responsibilities
Leadership & Team Management
Lead, coach, and develop the NA Sales Support team to achieve operational excellence
Foster a collaborative and customer-focused culture aligned with company values
Manage resource allocation and workload balancing through case management
Operational Excellence
Oversee the delivery of primary services centered around collaboration, navigation and support ensuring an accurate support for sales teams
Be an escalation point for complex or high‑impact cases
Provide hands‑on specialist support for priority issues
Maintain working proficiency in specialist functions to support the team and ensure continuity
Maintain relationships with the Sales teams and other internal functions (Customer Care, Global Revenue Management) to ensure seamless support delivery
Review existing processes to identify candidates for process improvement
The Essentials – You Will Have
Bachelor's degree or equivalent experience
Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
The Preferred – You Might Also Have
Bachelor's degree in Business, Sales, or related field (or equivalent experience).
Minimum 5 years of experience in Sales Support, Sales Operations, or Customer Support.
Experience with ERP and CRM applications – Salesforce, SAP
Experience with analytics or reporting software – PowerBI, Tableau, Qlik
What We Offer
Health Insurance including Medical, Dental and Vision
401k
Paid Time off
Parental and Caregiver Leave
Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life
To learn more about our benefits package, please visit at www.raquickfind.com.
At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.
This position is part of a job family. Experience will be the determining factor for position level and compensation.
We are an Equal Opportunity Employer including disability and veterans. If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.
Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.
#J-18808-Ljbffr
Job Description
The Team Lead – NA Sales Support manages a team of Sales Operations Specialists who are tasked with providing guidance, assistance and support to sellers to optimize their time spent engaging with customers and reduce the time dedicated to internal tasks. You will report to our NA Sales Support Manager.
Key Responsibilities
Leadership & Team Management
Lead, coach, and develop the NA Sales Support team to achieve operational excellence
Foster a collaborative and customer-focused culture aligned with company values
Manage resource allocation and workload balancing through case management
Operational Excellence
Oversee the delivery of primary services centered around collaboration, navigation and support ensuring an accurate support for sales teams
Be an escalation point for complex or high‑impact cases
Provide hands‑on specialist support for priority issues
Maintain working proficiency in specialist functions to support the team and ensure continuity
Maintain relationships with the Sales teams and other internal functions (Customer Care, Global Revenue Management) to ensure seamless support delivery
Review existing processes to identify candidates for process improvement
The Essentials – You Will Have
Bachelor's degree or equivalent experience
Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
The Preferred – You Might Also Have
Bachelor's degree in Business, Sales, or related field (or equivalent experience).
Minimum 5 years of experience in Sales Support, Sales Operations, or Customer Support.
Experience with ERP and CRM applications – Salesforce, SAP
Experience with analytics or reporting software – PowerBI, Tableau, Qlik
What We Offer
Health Insurance including Medical, Dental and Vision
401k
Paid Time off
Parental and Caregiver Leave
Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life
To learn more about our benefits package, please visit at www.raquickfind.com.
At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.
This position is part of a job family. Experience will be the determining factor for position level and compensation.
We are an Equal Opportunity Employer including disability and veterans. If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.
Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.
#J-18808-Ljbffr