Part-Time Hybrid Customer Support Representative
Kennesaw, GA | Approximately 20-25 hours per week
Pay: $16.00 – $18.00 per hour (depending on experience)
About Government Window Government Window is a secure, cloud-based payment solution designed exclusively for government agencies. Our platform streamlines payment processing across multiple departments, enabling faster collections, improved account management, and robust reporting tools. Citizens can make convenient payments via web, phone, text, IVR, and POS. Our customer‑centric approach and multilingual in‑house call center help agencies enhance productivity and reduce administrative workload.
Position Overview Government Window is seeking a part‑time, hybrid Customer Support Representative to support our office in Kennesaw, GA. This role averages approximately 25 hours per week and will be scheduled during our business hours of Monday through Friday, 8:00 AM to 5:00 PM.
This is a call center customer support role responsible for taking payments, answering customer questions, and interacting with citizens to resolve inquiries while delivering exceptional service with a professional and empathetic approach.
This position will begin with an in‑office training period (timeframe varies based on progress). Upon successful completion of training, the role will transition to a hybrid work schedule.
Key Responsibilities
Take customer payments accurately and securely
Answer customer questions via phone and email
Provide professional, courteous, and empathetic support
Troubleshoot customer issues and resolve inquiries
Maintain accurate documentation of customer interactions
Support team efforts to maintain strong client relationships
Qualifications
Proven skills in Customer Support and Customer Service to provide effective assistance to users
Proficiency in Communication to deliver clear, concise, and professional responses
Ability to ensure Customer Satisfaction through a customer‑first approach
Experience in Troubleshooting to identify and resolve technical or service‑related issues
Empathy, patience, and a proactive mindset to manage a wide range of customer needs
Familiarity with payment systems or government services is a plus
Bilingual (Spanish/English) is a plus
How to Apply Please submit your resume to careers@governmentwindow.com. In the subject line, include: Customer Support Representative.
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Pay: $16.00 – $18.00 per hour (depending on experience)
About Government Window Government Window is a secure, cloud-based payment solution designed exclusively for government agencies. Our platform streamlines payment processing across multiple departments, enabling faster collections, improved account management, and robust reporting tools. Citizens can make convenient payments via web, phone, text, IVR, and POS. Our customer‑centric approach and multilingual in‑house call center help agencies enhance productivity and reduce administrative workload.
Position Overview Government Window is seeking a part‑time, hybrid Customer Support Representative to support our office in Kennesaw, GA. This role averages approximately 25 hours per week and will be scheduled during our business hours of Monday through Friday, 8:00 AM to 5:00 PM.
This is a call center customer support role responsible for taking payments, answering customer questions, and interacting with citizens to resolve inquiries while delivering exceptional service with a professional and empathetic approach.
This position will begin with an in‑office training period (timeframe varies based on progress). Upon successful completion of training, the role will transition to a hybrid work schedule.
Key Responsibilities
Take customer payments accurately and securely
Answer customer questions via phone and email
Provide professional, courteous, and empathetic support
Troubleshoot customer issues and resolve inquiries
Maintain accurate documentation of customer interactions
Support team efforts to maintain strong client relationships
Qualifications
Proven skills in Customer Support and Customer Service to provide effective assistance to users
Proficiency in Communication to deliver clear, concise, and professional responses
Ability to ensure Customer Satisfaction through a customer‑first approach
Experience in Troubleshooting to identify and resolve technical or service‑related issues
Empathy, patience, and a proactive mindset to manage a wide range of customer needs
Familiarity with payment systems or government services is a plus
Bilingual (Spanish/English) is a plus
How to Apply Please submit your resume to careers@governmentwindow.com. In the subject line, include: Customer Support Representative.
#J-18808-Ljbffr