Customer Service Field Representative Sr.
Metropolitan Government of Nashville & Davidson County, Nashville, Tennessee, United States, 37247
The
Customer Service Field Representative Senior
will receive, investigate, and resolve public complaints and service requests concerning Waste Services convenience center operations. Analyze issues, recommend corrective actions, and support effective service delivery. Perform related duties as required.
Waste Services is responsible for weekly curbside waste and every other week curbside recycling collection for over 151,000 customers in the urban services district as well as collection of over 200 public litter baskets in the downtown Nashville corridor. The division also operates four convenience centers where residents of Davidson County can bring waste, recycling, bulk items, food waste, household hazardous waste, and other items for recycling or disposal, and eight recycling drop‑off locations available to residents who do not qualify for curbside recycling collection.
Waste Services currently employs staff members working in collection, administration, customer service, education, landfill engineering, development review, and outreach.
Responsibilities
Operates in all areas of convenience center work.
Operates customer receipt system.
Verifies county residency.
Enter customer information into database.
Determine cubic yardage of trash.
Receive payment and write receipt.
Maintain and stock supplies.
Dispatch roll‑off trucks.
Determine which drop‑off centers need pickups.
Serve as receptionist at primary point of contact for the center.
Place, answer, and route telephone calls.
Forward information to the proper person.
Keep records of calls as needed.
May receive and direct visitors.
Use wheel loader to lift heavy items.
May operate hazardous waste drop‑off area.
Separate and place hazardous materials into proper areas for pickup and proper storage.
Clean convenience center.
Sweep around roll‑off containers.
Collect and dispose of litter.
Mow grass at convenience center.
Provide service to customers.
Receive customer complaints for convenience center.
Qualifications High School Diploma or equivalent and three (3) years of experience in public contact, performing various recycling center duties, reading meters, and/or responding to complaint calls.
For this specific position, there will be no substitution.
Licenses and Requirements Valid Drivers License.
Note: Per Metro Ordinance No. SO94‑1078, all employees of the Metropolitan Government shall be residents of the State of Tennessee or become residents of the state within six (6) months of employment as a prerequisite to employment with the Metropolitan Government.
Experience with solid waste operations and hazardous waste.
Experience with hazardous materials.
Completed Advanced HazMat training course.
EEO Statement We are an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply.
Metro Nashville Government respects the religious beliefs and practices of all employees and will make, on request, an accommodation for such observances when a reasonable accommodation is available that does not create an undue hardship on business operations.
Requests for ADA or other protected accommodations for the recruitment process should be directed to Human Resources at 615‑862‑6640.
#J-18808-Ljbffr
Customer Service Field Representative Senior
will receive, investigate, and resolve public complaints and service requests concerning Waste Services convenience center operations. Analyze issues, recommend corrective actions, and support effective service delivery. Perform related duties as required.
Waste Services is responsible for weekly curbside waste and every other week curbside recycling collection for over 151,000 customers in the urban services district as well as collection of over 200 public litter baskets in the downtown Nashville corridor. The division also operates four convenience centers where residents of Davidson County can bring waste, recycling, bulk items, food waste, household hazardous waste, and other items for recycling or disposal, and eight recycling drop‑off locations available to residents who do not qualify for curbside recycling collection.
Waste Services currently employs staff members working in collection, administration, customer service, education, landfill engineering, development review, and outreach.
Responsibilities
Operates in all areas of convenience center work.
Operates customer receipt system.
Verifies county residency.
Enter customer information into database.
Determine cubic yardage of trash.
Receive payment and write receipt.
Maintain and stock supplies.
Dispatch roll‑off trucks.
Determine which drop‑off centers need pickups.
Serve as receptionist at primary point of contact for the center.
Place, answer, and route telephone calls.
Forward information to the proper person.
Keep records of calls as needed.
May receive and direct visitors.
Use wheel loader to lift heavy items.
May operate hazardous waste drop‑off area.
Separate and place hazardous materials into proper areas for pickup and proper storage.
Clean convenience center.
Sweep around roll‑off containers.
Collect and dispose of litter.
Mow grass at convenience center.
Provide service to customers.
Receive customer complaints for convenience center.
Qualifications High School Diploma or equivalent and three (3) years of experience in public contact, performing various recycling center duties, reading meters, and/or responding to complaint calls.
For this specific position, there will be no substitution.
Licenses and Requirements Valid Drivers License.
Note: Per Metro Ordinance No. SO94‑1078, all employees of the Metropolitan Government shall be residents of the State of Tennessee or become residents of the state within six (6) months of employment as a prerequisite to employment with the Metropolitan Government.
Experience with solid waste operations and hazardous waste.
Experience with hazardous materials.
Completed Advanced HazMat training course.
EEO Statement We are an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply.
Metro Nashville Government respects the religious beliefs and practices of all employees and will make, on request, an accommodation for such observances when a reasonable accommodation is available that does not create an undue hardship on business operations.
Requests for ADA or other protected accommodations for the recruitment process should be directed to Human Resources at 615‑862‑6640.
#J-18808-Ljbffr