Bilingual Customer Service Specialist (Spanish)
Sherwin-Williams, Portsmouth, New Hampshire, United States, 00215
Overview
Job Description
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend the right solutions. They are expected to promptly resolve customer concerns, maintain high quality and visual standards of the products and store, and achieve excellent customer service while meeting the store’s sales goals. The individual selected for this role will work at Store #5206, located at 738 Islington Street, Portsmouth, NH 03801. Responsibilities
Ensure high levels of customer satisfaction through excellent sales service Assist customers in person and over the phone by determining needs and presenting appropriate products and services Build productive, trust-based relationships with wholesale and retail customers Process sales transactions accurately and in accordance with policies and procedures Follow and achieve sales goals on a monthly, quarterly, and yearly basis Maintain precise work order files and formulas Pull appropriate products from the sales floor or warehouse Tint and mix products, as needed, to customer specifications Stock shelves and set up displays Clean store equipment Load/unload delivery trucks and assist in making deliveries, as needed Maintain in-stock and presentable condition in assigned areas Remain knowledgeable on products offered and discuss available options Comply with inventory control procedures Suggest ways to improve sales Qualifications
Minimum Requirements: Must be at least eighteen (18) years of age Must be legally authorized to work in the country of employment without needing sponsorship for employment visa status now or in the future Must be able to read, write, comprehend, and communicate in English Must be able to read, write, comprehend, and communicate in Spanish Must have a valid, unrestricted Driver’s License Must be able to retrieve material from shelves and floor stacks and lift/carry up to 50 lbs. frequently and up to 70 lbs. on occasion Must be willing to work all scheduled hours, including evenings and weekends If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position Preferred Qualifications: High School diploma or GED At least one (1) year experience in delivery, retail, or customer service Previous work experience selling paint and paint-related products Previous work experience operating tinting and mixing equipment About Us
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and solutions make spaces brighter and stronger. Our people are key to our success and we invest in them with rewards, benefits and the flexibility to enhance health and well-being, opportunities to learn and grow, and a commitment to community. Process to Get Started
Step 1 – Online Application: Find the role(s) that interest you on our Careers page: https://jobsearch.sherwin.com/. Create your profile by entering or importing your details from a job board partner. Step 2 – Digital Interview: Qualified candidates will be invited to complete a digital video interview via HireVue. The interview will include behavioral questions. Record and complete your interview on your schedule, ideally within 7 days of invitation. Step 3 – In-Store Interview: Top candidates are invited to meet with our Recruitment team in a store or facility location. Benefits and compensation information, where applicable, is described at http://www.myswbenefits.com/. The Company reserves the right to modify this information. Sherwin-Williams is an Equal Employment Opportunity employer. Qualified candidates will be considered without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law. As a VEVRAA Federal Contractor, priority referrals are provided for Protected Veterans. For safety, candidates will never be asked to provide payments or sensitive personal information during the application process.
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Job Description
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend the right solutions. They are expected to promptly resolve customer concerns, maintain high quality and visual standards of the products and store, and achieve excellent customer service while meeting the store’s sales goals. The individual selected for this role will work at Store #5206, located at 738 Islington Street, Portsmouth, NH 03801. Responsibilities
Ensure high levels of customer satisfaction through excellent sales service Assist customers in person and over the phone by determining needs and presenting appropriate products and services Build productive, trust-based relationships with wholesale and retail customers Process sales transactions accurately and in accordance with policies and procedures Follow and achieve sales goals on a monthly, quarterly, and yearly basis Maintain precise work order files and formulas Pull appropriate products from the sales floor or warehouse Tint and mix products, as needed, to customer specifications Stock shelves and set up displays Clean store equipment Load/unload delivery trucks and assist in making deliveries, as needed Maintain in-stock and presentable condition in assigned areas Remain knowledgeable on products offered and discuss available options Comply with inventory control procedures Suggest ways to improve sales Qualifications
Minimum Requirements: Must be at least eighteen (18) years of age Must be legally authorized to work in the country of employment without needing sponsorship for employment visa status now or in the future Must be able to read, write, comprehend, and communicate in English Must be able to read, write, comprehend, and communicate in Spanish Must have a valid, unrestricted Driver’s License Must be able to retrieve material from shelves and floor stacks and lift/carry up to 50 lbs. frequently and up to 70 lbs. on occasion Must be willing to work all scheduled hours, including evenings and weekends If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position Preferred Qualifications: High School diploma or GED At least one (1) year experience in delivery, retail, or customer service Previous work experience selling paint and paint-related products Previous work experience operating tinting and mixing equipment About Us
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and solutions make spaces brighter and stronger. Our people are key to our success and we invest in them with rewards, benefits and the flexibility to enhance health and well-being, opportunities to learn and grow, and a commitment to community. Process to Get Started
Step 1 – Online Application: Find the role(s) that interest you on our Careers page: https://jobsearch.sherwin.com/. Create your profile by entering or importing your details from a job board partner. Step 2 – Digital Interview: Qualified candidates will be invited to complete a digital video interview via HireVue. The interview will include behavioral questions. Record and complete your interview on your schedule, ideally within 7 days of invitation. Step 3 – In-Store Interview: Top candidates are invited to meet with our Recruitment team in a store or facility location. Benefits and compensation information, where applicable, is described at http://www.myswbenefits.com/. The Company reserves the right to modify this information. Sherwin-Williams is an Equal Employment Opportunity employer. Qualified candidates will be considered without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law. As a VEVRAA Federal Contractor, priority referrals are provided for Protected Veterans. For safety, candidates will never be asked to provide payments or sensitive personal information during the application process.
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