Customer Relations Specialist Float
Compass Health Network, Moberly, Missouri, United States, 65270
Overview
Be the Face of Compassionate Care as a Customer Relations Specialist (Float). Schedule: Monday-Friday. Hours will vary, depending on clinic coverage needed. Department: Front Office Support Location: Moberly - Union Avenue Compensation: $18.89 / hour Responsibilities
Greet clients with warmth and professionalism upon arrival Manage check-in/check-out processes, appointment confirmations, and daily schedules Verify and update insurance and demographic information at each visit Collect co-pays and process financial paperwork, including sliding fee scale and patient assistance forms Answer phones courteously and route calls/messages appropriately Monitor lobby and waiting area to ensure a welcoming and timely experience Balance daily cash collections and submit to designated supervisor Disperse incoming mail and ensure the front-desk area is clean and organized Collaborate with clinical and office staff to support smooth clinic operations Travel to multiple Compass Health clinic sites in the region as assigned Maintain regular attendance and flexibility to accommodate changing schedules Maintain confidentiality and comply with HIPAA and organizational policies Requirements, Skills, Knowledge and Expertise
High School/GED preferred At least one year of customer service experience required A valid driver’s license and agency-established minimum automobile coverage required You’ll Be A Great Fit for This Role if You:
Love being the first point of contact and creating a positive first impression Are comfortable working in fast-paced, people-focused environments Stay organized and calm while juggling phones, appointments, and walk-ins Enjoy variety in your schedule and are willing to travel to different office locations Can learn multiple systems and procedures across different types of care Communicate clearly and respectfully with clients, families, and team members
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Be the Face of Compassionate Care as a Customer Relations Specialist (Float). Schedule: Monday-Friday. Hours will vary, depending on clinic coverage needed. Department: Front Office Support Location: Moberly - Union Avenue Compensation: $18.89 / hour Responsibilities
Greet clients with warmth and professionalism upon arrival Manage check-in/check-out processes, appointment confirmations, and daily schedules Verify and update insurance and demographic information at each visit Collect co-pays and process financial paperwork, including sliding fee scale and patient assistance forms Answer phones courteously and route calls/messages appropriately Monitor lobby and waiting area to ensure a welcoming and timely experience Balance daily cash collections and submit to designated supervisor Disperse incoming mail and ensure the front-desk area is clean and organized Collaborate with clinical and office staff to support smooth clinic operations Travel to multiple Compass Health clinic sites in the region as assigned Maintain regular attendance and flexibility to accommodate changing schedules Maintain confidentiality and comply with HIPAA and organizational policies Requirements, Skills, Knowledge and Expertise
High School/GED preferred At least one year of customer service experience required A valid driver’s license and agency-established minimum automobile coverage required You’ll Be A Great Fit for This Role if You:
Love being the first point of contact and creating a positive first impression Are comfortable working in fast-paced, people-focused environments Stay organized and calm while juggling phones, appointments, and walk-ins Enjoy variety in your schedule and are willing to travel to different office locations Can learn multiple systems and procedures across different types of care Communicate clearly and respectfully with clients, families, and team members
#J-18808-Ljbffr