Employer Industry: Legal and Professional Information Services
Why consider this job opportunity
Salary up to $137,800
Opportunity for career advancement and growth within the organization
Flexibility to work remotely for up to 8 weeks per year
Comprehensive benefits package including flexible vacation, mental health days, and tuition reimbursement
Strong emphasis on work‑life balance and employee wellbeing programs
Chance to make a real‑world impact in the community through various social initiatives
What to Expect (Job Responsibilities)
Partner with Customer Success leaders and cross‑functional stakeholders to identify goals and analytics requirements
Manage a prioritized Customer Success analytics/insights roadmap, ensuring timely delivery and stakeholder communication
Produce insights and recommendations that drive action across the Customer Success lifecycle
Define and execute the Customer Success AI strategy, including identifying and prioritizing AI use cases
Guide teammates on data best practices and ensure high‑quality outputs from analytics teams
What is Required (Qualifications)
4–8+ years of experience in Business Analysis, Customer Success Operations, or similar roles
1–2+ years of experience using AI‑driven analytics platforms or machine learning tools
Strong skills in requirements gathering and stakeholder management
Proven ability to translate data into executive‑ready narratives and actionable plans
Analytical fluency in KPI design, segmentation analysis, and data quality awareness
How to Stand Out (Preferred Qualifications)
Experience supporting Customer Success motions like adoption and renewals
Familiarity with digital Customer Success programs and SQL/Snowflake or Power BI/Tableau reporting
Experience implementing AI‑enabled workflows with measurement and governance
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
#J-18808-Ljbffr
Why consider this job opportunity
Salary up to $137,800
Opportunity for career advancement and growth within the organization
Flexibility to work remotely for up to 8 weeks per year
Comprehensive benefits package including flexible vacation, mental health days, and tuition reimbursement
Strong emphasis on work‑life balance and employee wellbeing programs
Chance to make a real‑world impact in the community through various social initiatives
What to Expect (Job Responsibilities)
Partner with Customer Success leaders and cross‑functional stakeholders to identify goals and analytics requirements
Manage a prioritized Customer Success analytics/insights roadmap, ensuring timely delivery and stakeholder communication
Produce insights and recommendations that drive action across the Customer Success lifecycle
Define and execute the Customer Success AI strategy, including identifying and prioritizing AI use cases
Guide teammates on data best practices and ensure high‑quality outputs from analytics teams
What is Required (Qualifications)
4–8+ years of experience in Business Analysis, Customer Success Operations, or similar roles
1–2+ years of experience using AI‑driven analytics platforms or machine learning tools
Strong skills in requirements gathering and stakeholder management
Proven ability to translate data into executive‑ready narratives and actionable plans
Analytical fluency in KPI design, segmentation analysis, and data quality awareness
How to Stand Out (Preferred Qualifications)
Experience supporting Customer Success motions like adoption and renewals
Familiarity with digital Customer Success programs and SQL/Snowflake or Power BI/Tableau reporting
Experience implementing AI‑enabled workflows with measurement and governance
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
#J-18808-Ljbffr